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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MC
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Michelle C.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is top notch, staff is always friendly & helpful, & facility is spotless.
Earnhardt Hyundai in Scottsdale is an outstanding business for not only service but also for purchasing a vehicle. The facility is spotless, the staff is always courteous, helpful, & honest, & seem to sincerely care about the customer’s satisfaction. I will continue to do business with them for years to come! Thank you!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2020 09:17 AM

Thank you Michelle for the wonderful review and recommendation.

We are very happy to be your dealership for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WB
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William B.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
They make life so easy
Excellent service by Norm to Mike S. and everyone. As always.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2020 07:52 AM

Thank you Bill for the great review.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lorraine S.
Scottsdale, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Family
Everyone at the dealership is so warm, friendly and makes you feel like family.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/21/2020 08:37 AM

Thank you Lorraine.

After so many years and Hyundais we do feel like you're family.  We appreciate the wonderful review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent, as they listen to my concern
Had a few questions and they provided me with answers and solve the issue. Attentive to ones needs is very important today as these new cars are complex. They are excellent and very helpful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/18/2020 10:53 AM

Thank you Charles for the excellent review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GB
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Gary B.
Scottsdale, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service from Norm
I’ve been having my 3 Hyundai’s I’ve had over 8 years serviced here at north Scottsdale Hyundai, and norm and his technicians have delivered unparalleled customer service. The services are quick, professional and best of all, very reasonably priced. Norm and the rest of the staff are the reason I will continue to buy and service Hyundai at this north Scottsdale location
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2020 08:44 AM

Thank you Gary for the fantastic review for Norm and the rest of our service team.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michale Southern
Service Manager

Employees worked with
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NORM ROSEN
DM
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Dnae M.
Scottsdale, AZ
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
⭐️⭐️⭐️⭐️⭐️
Great service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2020 08:42 AM

Thank you Dnae for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TG
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Tonya G.
Marana, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
All employees I have dealt with have been great
Very nice clean and professional place
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2020 08:42 AM

Thank you Tonya for the wonderful review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
If you’re looking for a new vehicle or just need service done. Go here. Friendly and fast.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/13/2020 04:58 PM

Thank you for the excellent review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to seeing you (whoever you are) again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JN
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Janel N.
Phoenix, AZ
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The customer service was on point!
I recently had some car trouble during this difficult time and the service I received was above and beyond. Norm Rosen helped me in a thoughtful way and I am very appreciative.
The management is wonderful!
I’m very grateful.
Thank you!!! :)
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2020 01:14 PM

Thank you Janel for the wonderful review and recommendation for Norm Rosen.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BB
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Beverly B.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
I was in and out very quickly and people had on masks, which I appreciated
Very courteous people, very short waiting period, and nice to have T.V. and magazines while I waited. All in all a very good experience
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/29/2020 12:09 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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David C.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
ENGINE OIL CHANGE
WAS ABLE TO GET MY VEHICLE IN AND SERVICED DURING THIS COVID-19 ISSUE. AFTER THE SERVICE WAS COMPLETE THE SERVICE ADVISOR WALKED ME OUT TO MY VEHICLE AND DISINFECTED THE SEAT AND DISPLAYED ALL OF THE PPE THAT WAS INSTALLED IN THE VEHICLE PRIOR TO SERVICE TO ENSURE THE HEALTH OF ME AND THERE EMPLOYES WAS TOP PRIORITY.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/24/2020 03:39 PM

Thank you for the wonderful and thoughtful review and recommendation.

These are challenging times for all of us, but the enitre Earnhardt Team is here to help you through.  We are happy to be your dealer, and we look forward to being here for you for all the years, miles, and Hyundais to come.

Stay safe.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KG
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Kevin G.
Mesa, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality service and sales
Quality professional service done with a smile always!! Sales dept, believe it or not, actually listened to my requests on new car. North Scottsdale Hyundai is no Bull!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/21/2020 08:29 AM

Thank you Kevin for the wonderful review and recommendation.

We are happy to be your dealership for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EB
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Ed B.
Charlottesville, VA
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Wonderful Experience
I took my Hyundai to Earnhardt Of North Scottsdale last week for a standard service. I was worried because of the COVID-19 virus they covered the seat and steering wheel in plastic, sprayed the handle before opening the door for me when that work was done in short they went the extra mile to make sure that the car was free from any contamination. I can't say enough good things about Norm and Michael and Earnhardt of N. Scottsdale they do a great job and charge a fair price. I recommend them highly!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/20/2020 11:29 AM

Thank you Ed for the wonderful review and recommendation.

These are trying times to be certain.  Of course as pristine as your Veracruz is I feel like we should always wrap it in plastic when you come in.  It really has been our pleasure to be your dealer and we look forward to being here for you for all the years and miles to come.

Stay safe.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MP
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Maureen P.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales call
Interesting that received sales call day after we were there maybe someone could of spoken to us while we were there instead of us having to make a separate trip
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/01/2020 10:32 AM

Thank you Maureen for the positive review.

Our sales team has new challenges these days, but I am confident they would have preferred to talk with you and Gary when you were here.  Forgive our chaos please, trying times.

Always good to see the two of you and hopefully next visit we'll be back up to 5-stars.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Virus is taking a tool on business, this dealer not only provided great service but was cleaning and asking how I was doing, that was is greater to me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/25/2020 10:49 AM

Thank you Charles.

This has taken a toll on all of us not just our business.  Still, we're here for you and we're taking the recommended steps to protect your family and ours and we hope next time you're in this is well in all of our rearview mirrors.

Stay safe.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DW
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Denise W.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Norm as always is awesome to work with. It was a quick visit. Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:55 AM

Thank you Denise for the awesome review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KC
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Kay C.
Mesa, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Norm and the service guys
did a great job
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/24/2020 07:53 AM

Thank you Kay.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MA
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Marion A.
Scottsdale, AZ
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
Excellent Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2020 12:59 PM

Thank you for the wonderful review and recommendation and congratulations on your new Kona!

We have been happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WP
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William P.
Sun Lakes, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Norm was my service agent for this visit. I needed a replacement for a front turn indicator bulb and receptacle. Norm had my car service completed in less than an hour. He was friendly, professional and informative.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2020 11:09 AM

Thank you William for the wonderful review and recommendation for Norm Rosen your advisor.

We know you come a long way to see us and it means a lot to us.  We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Robert D.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent...and rapid...service.
Norm Rosen does an excellent job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:59 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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