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SureCritic / Hyundai Dealer / Tamiami Hyundai / PAUL LOUIS NIEMIEC
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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

BG
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Bruce G.
Carver, MN
2016 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Burned in Naples
I came out with less than when I went in.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/20/2019 07:58 AM

Thank you for taking the time to complete our review! Please reach out to me with any concerns you might have as I'm trying to reach out to you also, your opinion is very important to us.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
not very friendly advisors
I only go to this dealership because it is convience to my location
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/26/2019 07:56 AM

Thank you for taking the time to complete our review! Please reach out to me with any concerns you might have as I'm trying to reach out to you also, your opinion is very important to us.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
KL
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Kathy L.
Naples, FL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Disappointed
Service manager never returned my call about issues with service.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/02/2019 01:24 PM

Thank you for taking the time to speak to me, I'm sorry that Technician forgot to put your tail light on and your papers inside your glove-box, that should of never happened, like I said i put on the notes that we will take care of your next service, 
thanks again for being part of our family, and please if you need anything just reach out to me,

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/02/2019 01:25 PM

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/10/2019 05:12 AM

Thank you for taking the time to speak to me, I'm sorry that we where not able to service your other vehicle, like I said i put on the notes that we will take care of your next service, 
thanks again for being part of our family, and I told Paul that he did a good job

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JA
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Julie A.
Bonita Springs, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice waiting area
Moderately pleasant in the service dept.
I would have liked to have had a review of the inspection of my car (brakes, engine etc) which I assume was done along with my oil change and tire rotation?!?
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 06/04/2019 12:08 PM

Thank you for taking the time to complete our review!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Bonita Springs, FL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recall
???
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/29/2019 08:06 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
JR
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Joseph R.
Naples, FL
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service rip off joint
Tries to sell services the shop manual says NEVER get performed.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/04/2019 01:17 PM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
MB
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Mary B.
Fort Myers, FL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better Truthful Service
I will never bring my car back to Naples Hyundai
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 02/12/2019 06:01 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
JM
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James M.
Coltons Point, MD
2011 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Where was the inspection?
No multi-point inspection with oil change and tire rotation. Tires now make a funny noise.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/31/2019 01:43 PM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
TF
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Timothy F.
Fort Myers, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
verified customerVerified Customer
Category: Service
My bad
$10 coupon covers tax etc.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2019
Service Type: Maintenance
Category: Service
Make sure you get what's promised.
Shop around at different dealers.
They promise alot but don't always deliver.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/23/2019 07:14 AM

Thank you for taking the time to complete our review and speaking with me, please call me if you have any concerns.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
WM
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William M.
Naples, FL
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My visit for 5,000 mile service
This was my first visit. I would give it a mediocre review.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/17/2019 05:09 AM

Thank you for taking the time to complete our review! 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
PM
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Pamela M.
Naples, FL
2008 Hyundai Veracruz
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always walk away feeling like aI have been gouged
Nice setting, neat,friendly, but phony ... always feel like I spent too much for parts and labor.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/14/2019 06:26 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
RC
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Robert C.
Naples, FL
2006 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
DISHONEST SERVICE
THE DISHONEST SERVICE I RECEIVED WAS TERRIBLE!
ROBERT C
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 12/10/2018 04:40 AM

Thank you for taking the time to complete our review! I would like to discuss your visit in more detail and correct any concerns you have. Please call me back to discuss.

Thank you,
 
Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
SP
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Sandra P.
Naples, FL
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What makes this place not so great - my service rep.
I can’t remember a service experience ever being this poor.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 11/20/2018 04:44 AM

I am sorry to hear of your recent visit. I will review your visit with us and reach out to you soon. Thank you.

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
MM
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Megan M.
Fountain, FL
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
liars
the staff lies to get you to get your service done there then you get hit with excessive labor charges that were never quoted or explained which amounts to double the quote. my home town dealer doesn't do that.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 11/07/2018 07:46 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
TH
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Timothy H.
Estero, FL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very poor customer service from the general manager down to the support stall.
See previous, tired to typing the same thing over and over.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 10/30/2018 02:12 PM

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back and please feel free to reach out to me as im doing the same, thanks again.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Bad service
Car was worse after service.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 10/19/2018 01:36 PM

Thank you for taking the time to complete our review! I woudl like to discuss your visit in more detail and correct any concerns you have. Please call me back to discuss.

Thank you,

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need to recognize me as owner of the vehicle since my husband is dead
The service staff is nice.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 10/01/2018 08:12 AM

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249

Employees worked with
PN
PAUL LOUIS NIEMIEC
MS
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Mark S.
Naples, FL
2016 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Great recovery
During a recent service visit there was a misunderstanding over the price of an oil change. The service rep informed me that he was unable to honor an online coupon that I had. Because it was a weekend an no manager was available he suggested I come back on a weekday to discuss with a manager. My schedule does not give me that flexibility so I paid a higher price than my coupon stated. Based on feedback I provided a manager reached out to me and refunded the difference. I was impressed that they read my comments and then contacted me to correct the misunderstanding! I am very satisfied and have shared this positive story with several friends. WELL DONE!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2018
Service Type: Maintenance
Category: Service
Failed to honor service offer
See earlier comments.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 09/05/2018 06:56 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
AT
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Annie T.
Naples, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not so great
This business told me I needed something replaced that is replaced infrequently and I had just replaced both 3 months prior. That is not the way to earn business.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/11/2018 10:58 AM

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back, I will be contacting you soon.!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Oakland Gardens, NY
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
verified customerVerified Customer
Category: Service
Good luck Christian
The new manager spoke to me about my services. Liked the follow up.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/31/2018
Service Type: Repair
Category: Service
Wait time
Got the job done, but don't mention courtesy car wash with service if you aren't going to provide with one.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/01/2018 04:44 AM

Thank you for taking the time to complete our review! I will review your visit and reach out to you soon.

 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234

Employees worked with
PN
PAUL LOUIS NIEMIEC
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