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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

PB
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Phillip B.
Naples, FL
2010 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Poor Communications
For an 11am appointment, the service was strung out, hour by hour until almost 5pm. Was told it was because I had multiple issues and only one person is assigned per car. Was not told in advance.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/19/2018 01:17 PM

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back! please feel free to call me if you have any other concerns.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
RM
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Richard M.
Lombard, IL
2010 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Need Help from Hyundai.
Will never go here for service or anything else again.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 06/25/2018 04:37 AM

I am sorry to hear of your recent  service experience. We will contact you today!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timing
Very slow
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 06/22/2018 04:04 AM

I am sorry to hear your last visit was not up to our standard. I will review your last visit and reach out to you soon. Thank you.

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2018
verified customerVerified Customer
Category: Service
Prompt Customer Service
I filled out the normal customer service survey after my last car maintenance and was honest about my experience and expectations, not expecting anything to come from it. Today I received a phone call and an email from the dealership Assistant Service Manager to reconcile my concerns. Impressed and now knowledgeable on the communication that should take place to receive the care I expected.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/12/2018
Service Type: Maintenance
Category: Service
Just Ok Service
I always get just ok service.
Always disappointed that they don't even vacuum out the car or run it thru the car wash.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/14/2018 07:16 AM

Thank you so much for the survey, please call me or come see me personally and I will gladly vacuum your vehicle, thank you again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Price
Expensive.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 05/14/2018 03:46 AM

Thank you for taking the time to complete our review. I will reach out to you soon.

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 05/25/2018 03:59 AM

Please contact myself or Christian to discuss the repairs furthur. And any potential refunds you feel are deserving. 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
RD
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Robby D.
Naples, FL
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Why?
I said all I want.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/28/2018 10:55 AM

Thank you for taking the time to complete our review. I appologize we fell short of the 5 star experience we strive for on a daily basis. I will review your visit and contact you soon.

Thank you,



Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor
all said
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/28/2018 10:57 AM

Thank you for taking the time to complete our review. I appologize we fell short of the 5 star experience we strive for on a daily basis. I will review your visit and contact you soon.

Thank you,



Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234

Employees worked with
PN
PAUL LOUIS NIEMIEC
BJ
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Barbara J.
Naples, FL
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
One person in Service tries to oversell.
I was very disappointed that Christian suggested that my brakes were at 3 mm and needed replacement on BOTH front and back.
When I took the car to a competitor I was told that the front brakes were at 3 mm but the rear were at 8 mm and did not need replacement. Furthermore, their cost was $75.00 less. My actual Service Writer was excellent but Christian gave off a very untrustworthy attitude.
I intend to buy a new Santa Fe in October but will have some concern about coming here for service.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/23/2018 04:44 AM

Thank you for our review! Feel free to contact me anytime with any concerns you might have, we promise to impress you on your next visit!

Christian Marimon
Assistant Manager
239-417-1222 EXT 246
Tamiami Hyundai

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Price Misrepresentation
N/A
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 04/10/2018 06:54 AM

Thank you very much for taking a moment to complete our survey. We apologize for not earning a 5 star review and I hope we can do our best to earn a 5 star experience next time, please feel free to contact me with any other concerns you might have. Again, thank you for completing our survey.

Sincerely,

Chrisitan Marimon
Assistant Manager
239-417-1222 EXT 246
Tamiami Hyundai

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service unacceptable
Poor. Told problem fixed and now I have to take a day off to fix correctly.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/22/2018 01:32 PM

Thank you for your review. I appreciate your comments as we always strive to improve. I will address the issue with people involved and please if you can give me a call so we can accommodate you on your next visit i would really appreciate that, thank you again for expressing your concerns to us as is of great value.

Christian Marimon
Assistant Manager
239-417-1222 ext 246

MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 03/26/2018 09:15 AM

Please contact me so we can make arrangments to correct any ongoing concerns you have with your last visit. 

Thank you,

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Express service too busy. Wait at drop off and pick up too long. Car was sitting a while before I was checked out.
Slow check in and out for express service
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/22/2018 01:40 PM

Thank you very much for taking a moment to complete our survey and also for speaking with me. We apologize for not earning a 5 star review and i hope we can do our best to earn a 5 star experience next time, please feel free to contact me with any other concerns you might have. Again, thank you for completing our survey.

Sincerely,

Chrisitan Marimon
Assistant Manager

Employees worked with
PN
PAUL LOUIS NIEMIEC
SS
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Sandra S.
Naples, FL
2015 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor service
Problem was not fixed for the fifth time
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 03/10/2018 07:11 AM

I am sorry to hear of your disatisfaction. I will review your repair history and speak with my shop foreman. I will follow up with you next week. 

Thank you,


Matthew Lee
Service Manager
Palm Hyundai
941 639 1155 ext 5200
m_lee@palmautomall.com
Employees worked with
PN
PAUL LOUIS NIEMIEC
VL
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Valerie L.
Naples, FL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire
I had a flat tire and brought it in for service. The tire had a screw in it and was told it could not be patched. Was not happy that I had to pay for a new tire when my Elantra is a 2018, thought it was under warranty and was advised it was not.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/06/2018 01:49 PM

Thank you very much for taking a moment to complete our survey. We apologize for not earning a 5 star review. Your thoughts and comments are always important to us as we identify area's of improvement. We are striving for great customer service experience. Again, thank you for completing our survey.

Sincerely,

Chrisitan Marimon

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People going ahead of me when I could have waited too
Waiting for my vehicle all day
Not Recommended
JAMES R M. from Tamiami Hyundai responded on 02/10/2018 05:37 AM

Thank you for your review. I appreciate your comments as we always strive to improve. I will address the issue with people involved and hope to see you on your next visit.

James Mutka
Service Manager
Tamiami Hyundai
239-417-1222
jmutka@gotamiami.com
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Bonita Springs, FL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Use to be more for the car owner",
Not a happy camper
Not Recommended
Edward M. from Tamiami Hyundai responded on 02/02/2018 01:12 PM

Thank you very much for taking a moment to complete our survey. We apologize for not earning a 5 star review. Your thoughts and comments are always important to us as we identify area's of improvement. We are striving for great customer service experience. Again, thank you for completing our survey.

Sincerely,
Edward McKeon

Employees worked with
PN
PAUL LOUIS NIEMIEC
SB
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Steve B.
Bonita Springs, FL
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service,, diagnosis& parts cost really expensive
Very happy with the service and a professionalism however I had to buy a new gas tank which cost $700 I thought that was really way too high for a gas tank on a 2004 vehicle when you can buy them online for $187 I understand you have to use OEM Hyundai parts but a $500 price difference is unacceptable that was my only issue with the visit
Not Recommended
Edward M. from Tamiami Hyundai responded on 01/23/2018 11:32 AM

Thank you very much for taking a moment to complete our survey. Our entire staff at Tamiami Hyundai very much appreciates your 5 star review. We look forward to seeing you in the future.

Sincerely,
Edward McKeon

Employees worked with
PN
PAUL LOUIS NIEMIEC
WS
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William S.
Naples, FL
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy Recall Fix but Disappointment with Service
The dealer was not willing to help me out with a well-worn "key" where the push-buttons on the fob had actually broken. I don't expect a key fob to wear out every 55,000 miles costing almost $400 to replace/reprogram
Not Recommended
Edward M. from Tamiami Hyundai responded on 01/22/2018 07:00 AM

Thank you very much for taking a moment to complete our survey. We apologize for not earning a 5 star review. Your thoughts and comments are always important to us as we identify area's of improvement. Again, thank you for completing our survey.
Sincerely,
Edward McKeon

Employees worked with
PN
PAUL LOUIS NIEMIEC
SS
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Stephen S.
Naples, FL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No so Great!!!
Attention to detail/better communication is needed.
Not Recommended
JAMES R M. from Tamiami Hyundai responded on 01/17/2018 11:22 AM

Thank you for your review. I am sorry that we were unable to locate your key but it was not done purposely. Please contact me for any refund that you have coming.

James Mutka
Service Manager
Tamiami Hyundai
239-417-1222
jmutka@gotamiami.com
Employees worked with
PN
PAUL LOUIS NIEMIEC
MC
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Mike C.
Naples, FL
2012 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis oil change
I commented in the body of this revies
Not Recommended
John A A., Service Manager from Tamiami Hyundai responded on 12/21/2017 10:17 AM

We apologize for not meeting your expectations. Have a wonderful holiday season.
Sincerely,
John Atashian

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Lehigh Acres, FL
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Bad customer service.
Not Recommended
John A A., Service Manager from Tamiami Hyundai responded on 12/19/2017 01:54 PM

Thank you very much for taking a moment to complete our survey. We apologize for not earning a 5 star review. Of course, we will discuss this service visit with our staff member so we can obtain the complete picture (story) of events that took place. Have a wonderful holiday season.
Sincerely,
John Atashian

Employees worked with
PN
PAUL LOUIS NIEMIEC
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