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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

JB
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James B.
Naples, FL
2018 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Only one near me
Just OK,
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/02/2019 11:40 AM

Thank you for taking the time to speak to me, I'm sorry that we where not able to service your other vehicle, like I said i put on the notes that we will take care of your next service,
thanks again for being part of our family, and I told Paul that he did a good job

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 07/10/2019 05:12 AM

Thank you for taking the time to speak to me, I'm sorry that we where not able to service your other vehicle, like I said i put on the notes that we will take care of your next service, 
thanks again for being part of our family, and I told Paul that he did a good job

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 335

Employees worked with
PN
PAUL LOUIS NIEMIEC
MB
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Mary B.
Fort Myers, FL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better Truthful Service
I will never bring my car back to Naples Hyundai
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 02/12/2019 06:01 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
JM
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James M.
Coltons Point, MD
2011 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Where was the inspection?
No multi-point inspection with oil change and tire rotation. Tires now make a funny noise.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/31/2019 01:43 PM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
TF
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Timothy F.
Fort Myers, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
verified customerVerified Customer
Category: Service
My bad
$10 coupon covers tax etc.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2019
Service Type: Maintenance
Category: Service
Make sure you get what's promised.
Shop around at different dealers.
They promise alot but don't always deliver.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/23/2019 07:14 AM

Thank you for taking the time to complete our review and speaking with me, please call me if you have any concerns.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
PM
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Pamela M.
Naples, FL
2008 Hyundai Veracruz
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always walk away feeling like aI have been gouged
Nice setting, neat,friendly, but phony ... always feel like I spent too much for parts and labor.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/14/2019 06:26 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
RM
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Richard M.
Lombard, IL
2010 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Need Help from Hyundai.
Will never go here for service or anything else again.
Not Recommended
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 06/25/2018 04:37 AM

I am sorry to hear of your recent  service experience. We will contact you today!

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
JL
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John L.
Naples, FL
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John Licciardi
See above.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 05/24/2018 02:10 PM

PLEASE CONTACT  US TO DISCUSS FURTHER.

Christian Marimon
AssistantService Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249

Employees worked with
PN
PAUL LOUIS NIEMIEC
BK
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Bruce K.
Naples, FL
2013 Hyundai Elantra Gt
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Felt taken advantage of some
Please read and respond to other comments please!!!
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 02/27/2018 12:38 PM

Thank you very much for taking a moment to complete our survey. We apologize for not earning a 5 star review. Your thoughts and comments are always important to us as we identify area's of improvement. We are striving for great customer service experience. Again, thank you for completing our survey.

Sincerely,

Christian Marimon

Employees worked with
PN
PAUL LOUIS NIEMIEC
SS
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Stephen S.
Naples, FL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No so Great!!!
Attention to detail/better communication is needed.
Not Recommended
JAMES R M. from Tamiami Hyundai responded on 01/17/2018 11:22 AM

Thank you for your review. I am sorry that we were unable to locate your key but it was not done purposely. Please contact me for any refund that you have coming.

James Mutka
Service Manager
Tamiami Hyundai
239-417-1222
jmutka@gotamiami.com
Employees worked with
PN
PAUL LOUIS NIEMIEC
EV
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Edward V.
Estero, FL
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Lounge
I really like the quest lounge and the snacks and beverages provided.
Recommended
Edward M. from Tamiami Hyundai responded on 01/11/2018 07:47 AM

We thank you for your survey, also currently looking into possible expanding shuttle hours. We also like to thank you for your business and look forward to seeing you in the future.

Employees worked with
PN
PAUL LOUIS NIEMIEC
MC
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Mike C.
Naples, FL
2012 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis oil change
I commented in the body of this revies
Not Recommended
John A A., Service Manager from Tamiami Hyundai responded on 12/21/2017 10:17 AM

We apologize for not meeting your expectations. Have a wonderful holiday season.
Sincerely,
John Atashian

Employees worked with
PN
PAUL LOUIS NIEMIEC
PN
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Paul N.
Bonita Springs, FL
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A lot of people running around. Appears they are trying to sell unnessary service. VISIT A TOYOTA DEALER FOR ORDRELY SERVICE.
What else can I say.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 11/01/2017 08:13 AM

I am sorry you did not have a pleasant experience here.  We will be making changes to improve our service.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
LS
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Leo S.
Naples, FL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer treatment
You could and should treat your customers, and especially the recall customers, better.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 10/25/2017 12:23 PM

Thank you for taking the time to complete the review and for your candid input.  I certainly apologize for the experience that you had here.  It is not how we want to do business.  Please contact me at your convenience and I would be glad to set up a time that we can take care of your alignment at no cost!

Thank You,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 11/02/2017 06:54 AM

Thank you for taking the time to speak with me.  We will see you Friday!

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
PT
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PETER T.
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tooo long
Crazy busy atmosphere and service took too long with no update over two hours
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 10/02/2017 06:25 AM

I apologize for the experience that you had here.  It is not the norm.  We are still getting back on our feet after the storm and I promise it will get better.  I am glad to answer any questions you may have.  Please feel free to contact me anytime.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
239-417-1222, ext# 249
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Woonsocket, RI
2008 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor scheduling system.
When I arrived for my scheduled appointment, I was told I didn't really have an appointment. Very confusing system and poor communication. Therefore, it took 2 1/2 hours to simply change a rear brake light.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 08/12/2017 05:45 AM

I apologize for the scheduling issue.  We obviously have some bugs to work out!  I hope you have a great weekend.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Estero, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2017
verified customerVerified Customer
Category: Service
Brian sent email...so we're good...appreciate that you guys care
see review title
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/13/2017
Service Type: Repair
Category: Service
Paul , the service rep...does NOT listen...and was rude
see my comments
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 06/14/2017 01:59 PM

I just wanted to take this opportunity to once again offer our apologies.  I agree every customer deserves respect and deserves to be heard and I have conveyed that to Paul.  Just to clarify, the seat switch memory was lost when the battery was disconnected.  I hope this helps.  Let me know if I can be of further assistance.

Regards

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
KS
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Katrina S.
Naples, FL
2015 Hyundai Genesis
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2017
verified customerVerified Customer
Category: Service
Resonse?
I am not sure if this has helped or further damaged my feelings towards my service experience?

"Thank you for your candid input.
Brian Wagner
Assistant Service Manager
Tamiami Hyundai"
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/02/2017
Service Type: Maintenance
Category: Service
Higher end experience "not met"
See earlier comment.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 06/05/2017 12:06 PM

Thank you for your candid input. 

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2009 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employees
Selling me things I did not need.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 05/22/2017 10:32 AM

Thank you for your input.  I am sorry to hear that you did not have a top notch experience here.  We strive to provide the customer with the information necessary to make an informed decision and not to sell them things they do not need.  I would appreciate any input or information on what was suggested or what you experienced when you were here.  Please feel free to contact me anytime that is convenient for you.

Sincerely,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
239-417-1222, ext# 249.
Employees worked with
PN
PAUL LOUIS NIEMIEC
MD
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Myrtle D.
Sharon, MA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Price gouging for service
Charging $165 to check a noise when two weeks earlier I had paid $300 for a 30,000 mile checkup. What happened to the nice dealership where I bought my car and had it's initial service?
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 04/17/2017 11:48 AM

I am sorry to hear of your recent service experience.  Please call or email me at your convenience.  I would love to help in any way possible.

Sincerely,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
CC
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Charlotte C.
Naples, FL
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car not ready when promised!!
My appointment was at 10am and car wasn't ready until 3pm, even though I inquired twice.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/29/2017 07:54 AM

I certainly apoligize for the delays!  I did leave a message on your voicemail.  Please call or email me anytime if you have any other questions or concerns or if i can be of assistance.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
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