Business Solutions
SureCritic / Hyundai Dealer / Westside Hyundai / RICHARD ADAMS
RA

RICHARD ADAMS

Westside Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(56 reviews)
88

Reviews of RICHARD ADAMS

KD
gravatar
Kenneatha D.
Jacksonville, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is so friendly and good customer service skills
Exceptional service
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/16/2021 12:37 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback.  We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great friendly service
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/13/2021 07:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Overall service was great.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/10/2021 11:58 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Our staff will contact you to see if a follow up visit will be needed. Have a great day!

Employees worked with
RA
RICHARD ADAMS
JM
gravatar
Josianise M.
Jacksonville, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service center
I work with Rick, the service advisor for my appointment. He was very informative, friendly, answered all questions that I had even questions I did not know I had I would definitely recommend family and friends to dealership. The ladies at the service desk are always friendly the waiting room is clean so I enjoy the experience
Recommended
JOHN K., Service Director from Westside Hyundai responded on 03/10/2021 04:25 AM

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director

Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Every time I go to Hyundai, the service is amazing. From check in to check out, the workers are great. The service is constantly top notch and the employees are transparent.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/09/2021 06:54 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

SHARON F N. from Westside Hyundai responded on 03/09/2021 06:54 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Employees worked with
RA
RICHARD ADAMS
CA
gravatar
Craig A.
Middleburg, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Thankful
We have been having issues with our Sonata. The car was taken to Hyundai of Orange park told me my Daughters car need $4,000 in repairs all it needed was an alternator and a $15 relay. Was worried when it died on her again. I found out about the recall through the mail. Motor seized up just like the recall said was worried! Car was sent to westside hyundia and when i received my call from Rick i was blown away. This man was honest and caring, never gave us false hope and kept in contact with us all the way through the process. We are absolutely grateful. Hyundai is very lucky to have this man representing them.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/27/2021 04:48 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Employees worked with
RA
RICHARD ADAMS
GC
gravatar
Gail C.
Yulee, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Was taken in as soon as arrival. Had coffee and enjoyed my wait Time.
Had a car wash after service.
Great Day at West Side
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/25/2021 04:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent
My very first time at Hyundai and I love my experience customer service was excellent they were friendly spoke to me about everything let me know what was going on and I would recommend it to a friend of family member I'll be back there again and Mr Rick is the best
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/23/2021 06:10 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Employees worked with
RA
RICHARD ADAMS
AM
gravatar
Adrian Andrew M.
Jacksonville, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
My car was gone and back in my hands in under an Hr, I was surprised. Will definitely use Westside Hyundai to continue servicing my vehicle.
Recommended
JOHN K., Service Director from Westside Hyundai responded on 02/17/2021 03:49 AM

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director

Employees worked with
RA
RICHARD ADAMS
WM
gravatar
Willie M.
Jacksonville, FL
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Dealership
Westside Hyundai is the place to take my car, because it was purchased there.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/10/2021 09:03 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're sorry that your visit took longer than anticipated. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service on car
Friendly, knowlegble
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/06/2021 11:22 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great weekend!

 

Employees worked with
RA
RICHARD ADAMS
RS
gravatar
Richard S.
Jacksonville, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent Service
Rick, the service advisor, instilled confidence that the highest quality service would be given to my Sonata. He was ready when I arrived and greeted me by name. Everything was handled with dispatch.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/29/2021 08:31 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great weekend!

Employees worked with
RA
RICHARD ADAMS
Verified Customer
Orange Park, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Survey
Keep up the good work!
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/22/2021 05:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by our team. Have a great weekend!

Employees worked with
RA
RICHARD ADAMS
DL
gravatar
Debbie L.
Jacksonville, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customer Verified Customer
10
Category: Service
Service Department is great!
Rick in the service department was wonderful to work with!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2021
Service Type: Maintenance
9
Category: Service
Service Dept. was wonderful
Rick in the Service Department was wonderful! This was our first time using Westside Hyundai as we recently moved here from out of state.
SHARON F N. from Westside Hyundai responded on 08/24/2021 07:57 AM

Mrs Long thank you for your feedback.  Good or bad I always look forward to hearing from our customers.

Employees worked with
RA
RICHARD ADAMS
GP
gravatar
Gail P.
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I love my car
I told the salesman what I was looking for and showed me several used cars. Then I left. Later he called me back to look at a returned 2 year rental. It was the Sante Fe Sport I wanted and brought.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/22/2021 12:54 PM

We're sorry that this visit did not meet our expectation to deliver 5 star service for you. A member of our team will contact you to resolve any concerns. Have a great day!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
ok
just ok
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/15/2021 03:05 PM

We're sorry that we did not live up to our pledge to provide 5 star service to each & every guest. One of our team will contact you and we will do anything to make this right for you.  

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
JM
gravatar
Jeanine M.
Jacksonville, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honestly. They're Good
Honestly every person I've interacted with has been pleasant and professional.
I came in for and oil change and a complementary car wash.
But I was on work time. I'd called and asked when the least busy time of day was when I made my appt.
The dealership did nothing wrong, I was pressed for time and needed to return to work. So I did get my oil changed, my point inspection just not my car washed. What I'm guessing is not a short amount of time in the car business, but in work time it was.
Rick did offer me a car wash any time I wanted to bring it in.
And someone from the dealership texted and called. If I could change the rating in this I would.
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 06/04/2021 09:48 AM

We're sorry that we failed to meet our goal of delivering a 5-star experience for you. A member of our team will contact you this afternoon and we will do anything we can to resolve your concerns. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
Verified Customer
Jacksonville, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customer Verified Customer
10
Category: Service
Good
Thank you
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2021
Service Type: Repair
0
Category: Service
Hyunday
No like
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 11/14/2021 06:28 PM

We're sorry that we did not live up to our pledge to provide 5 star service to each & every guest. One of our team will contact you and we will do anything to make this right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
RA
RICHARD ADAMS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.