Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
avatar

ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

Verified Customer
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department is always great.
Javer in the service department is wonderful. He is always willing to work with you and to get the job done.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 12/11/2014 09:42 AM

Hi Sharon
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JL
gravatar
Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Great Service
Great Service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/08/2021 03:37 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
AC
gravatar
Anna C.
Walnut, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Finally!
I was glad that the service department was finally able to fix my gas tank issues this visit. This was the 4th time taking my car to the dealer to get it fixed and prior to this visit it was never actually fixed. It did take about a week to get my car back which was also inconvenient but that comes with the territory
Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 01:55 PM

Thank you for the review and I am glad we took care of your issue.  we will continue to improve our service so we can earn 5 star from you next time.^^

Employees worked with
avatar
ROBERT BINKLEY
JE
gravatar
Jamie E.
Whittier, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Javier
Javier the service MGR is absolutely the best. the only man I will go to there. Sadly I am extremely unhappy with Sonata hybrid and will be contacting corporate!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:44 PM

Hi Jamie,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks!
Raymond was very friendly and helpful

Thank you
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 01:30 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
avatar
ROBERT BINKLEY
SK
gravatar
Sean K.
Glendale, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Necessary, but expensive repair
There was an additional repair that needed to be made, but I did not get a quote of how much it will cost. I will tightening my belt for a while. Maybe I cannot afford to be a car driver.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2017 09:14 AM

Hi Sean,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
avatar
ROBERT BINKLEY
RC
gravatar
Robin C.
La Puente, CA
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service rep was awesome!!
My service advisor took time to talk and play with my four year old son! The time spent waiting was watching cartoons and having a hotdog. The service was quick and I didn't have an appointment! My normal maintenance and recall were taken care of super quick! Thank you for getting this mom back on the road in no time!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/11/2017 09:30 PM

Hi Robin,
Thanks so much for taking the time to share your experience.
I really apologize for not being able to earn a five star rating on last visit.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
avatar
ROBERT BINKLEY
LE
gravatar
Leroy E.
La Verne, CA
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil spill under my engine made a mess on my driveway.
Great and attentive Service Writer. Although There was an oil leak after my service, it was located and corrected. I'll return for further service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/11/2017 09:31 PM

Hi Leroy,
Thanks so much for taking the time to share your experience.
I really apologize for not being able to earn a five star rating on last visit.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
avatar
ROBERT BINKLEY
JC
gravatar
James C.
La Mirada, CA
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I think Puente Hills Hyundai service was developed than before.
I am planning to get service at two place (South bay & Puente Hills)
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/02/2017 02:35 PM

We sincerely thank you for your positive review in regards to your previous service experience here at Puente Hills Hyundai. Our goal is to always maintain 5 star guest experience so it is our hope we are able to elevate your 4 star experience on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
AM
gravatar
Anthony M.
Brea, CA
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good repair work...
Would return again for complex repairs despite high cost.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/27/2017 09:50 AM

I am glad Micah was able to properly communicate the cost and estimates with you. It is my hope we can elevate your experience to a 5 star review on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
DH
gravatar
Derrick H.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
people
all around great place
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/03/2017 10:30 AM

Thank you for the kind words you have shared with us. We look forward to servicing your vehicle in the future and being able to elevate your experience to a 5 star.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
MD
gravatar
Michelle D.
Bellflower, CA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Did what they said they would in the time alotted.
Did a good job and got the problem fixed. Also let me know about a recall (which I hadn't known about), and fixed it at the same time.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/01/2017 10:42 AM

Thank you for your feedback. We are making changes in our detail department to better meet all of our guests needs. Hopefully with these changes we are able to exceed your expectations on your next visit and obtain a 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
RA
gravatar
Ronald A.
Hacienda Heights, CA
2011 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness
Great people to deal with
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 12/26/2016 03:39 PM

Hi Ronald
Thank you for taking  the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 10/24/2016 10:54 AM

Thank you for taking the time to provide us with feedback on your most recent visit. It is my hope that on your next visit we will be able to provide you with a 5 star experience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
WL
gravatar
Woo L.
Diamond Bar, CA
2016 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
first service
everything was good
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 10/17/2016 02:31 PM

Thank you for providing us your feedback for your service. It is always our goal to provide our guests with a 5 star experience. If you have time I would welcome any feedback you may be able to provide based on your most recent 4 star experience in order to ensure your next visit is a 5 star experience. My email is levitp@phhyundai.com.
Thank you!

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
WL
gravatar
Walter L.
Walnut, CA
2009 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courtesy of employees
staff is very through in explaining processes to be performed
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 10/10/2016 02:36 PM

Thank you for your kind words and for taking the time out to share your feedback. I hope that we are able to continue our relationship and I hope that on your next visit we are able to wow you with 5 star service as this is our goal with all of our guests. Thank you again.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
ER
gravatar
Erin R.
Crestline, CA
2008 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Help with an emergency
You were able to help me with an emergency repair. Thank you.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/13/2016 07:01 PM

Hi Erin,
It is always our hope we are able to provide customers with a 5 star treatment. If you have time I would like to hear form you about your experience here with us. Here at Puente Hills Hyundai we are always looking for feedback from our valued guests on how we can provide 5 star service. Please contact me at your earliest convience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
HT
gravatar
Helen T.
Hacienda Heights, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/01/2016 07:43 AM

Hi Helen.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
DC
gravatar
Donald C.
Brea, CA
2016 Hyundai Sonata Plu
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Took a while to check in. I had to call and see if my part was in.
Yes
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/15/2016 08:12 AM

Hi Donald.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
La Crescenta, CA
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kindness, Detail explanation
Good
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 06/30/2016 09:21 AM

Hi Yongil.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.