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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

TS
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Thomas S.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed
Poor service for first time in 6+ years.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/13/2017 03:39 PM

Hi Thomas,
Thank you for taking the time to give us your feedback.
I am very sorry to hear of your recent experience.
I apologize once again for your service.

Employees worked with
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ROBERT BINKLEY
DS
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Dalhia S.
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Air condition
Not hood
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2017 01:24 AM

Hi Dalhia,
Thank you very much for the honest feedback, and your concerns. I sincerly apologize for the inconveienc in service here.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Chino Hills, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is just so so
I go there just because it is closer to my area and service is just average.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/22/2017 05:50 PM

Hi Lai,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Verified Customer
Walnut, CA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrible customer service
NO spare tire in a brand new vehicle, no temporary spare. Nothing, and no disclosure to that effect. Add to that they do not repair flats so you are forced to purchase a brand new tire.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/14/2016 12:55 PM

Hi Muriel.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
AM
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Alfredo M.
Covina, CA
2014 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Nightmare!
I am return with you!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 06/02/2016 11:39 AM

Hi Alfredo
Thank you for taking the time to write your review.
We  appreciate your business  service advisor will contact you regarding your part , apologise for the inconvinience we may have caused.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
CH
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CHARLES H.
Hacienda Heights, CA
2013 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Dis-Service
The worst experience I have every had at any dealership while waiting for service. Foul-mouthed employee's, employee's getting into physical altercations and my vehicle not serviced properly. I'll just spend the time, effort and money to drive to Roseville Hyundai in Sacramento, from our home in the LA area where they really know what customer service is all about. Puente Hills Hyundai needs to send their employee's up to Roseville to learn how to do it right!!! Don't waste your time taking your vehicle to Puente Hills!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/25/2016 08:44 AM

Hi Charles.
We can not apoligise enough as a management team.
We do appreciate you bringing this matter to our attention.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
Verified Customer
Whittier, CA
2003 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
mechanics suck
it takes 5 days to fix the cars and in reality took 2 hours to fix... mechanics suck...
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/18/2015 09:06 AM


Hi Juan
Thank you for valued input

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
AR
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Alberto R.
El Monte, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Engine replacement
All handled well the service was excellent
Employees worked with
GS
GEORGE SECOFF
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ROBERT BINKLEY
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service.
Very busy day, but my car was delivered back in time as promised.
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
CT
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Charity T.
Chino, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Felt taken care of in every area of my appointment
Again Mr. Jae Lee is awesome what he does he care for his customers, and ensure we leave happy and know that we have gotten quality service. Very good experience!!
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
IS
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Imelda S.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Great Service!
Great service from Jhordan. He provided excellent service for my car diagnose.
I've appreciated your good work!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
BP
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Brent P.
Aliso Viejo, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Service was great. Thanks
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always friendly
Always great service!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
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