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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

EG
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Estela G.
La Puente, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
great customer service
Great customer service jar service representative went above and beyond to help and service our needs
Recommended
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
Verified Customer
Upland, CA
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
They don’t do what they say they do
They say they do a multi point inspection but they don’t. They say they check your tire pressure but don’t. My dash cam showed them doing absolutely nothing.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:31 AM

It’s unfortunate the service did not meet your expectations.  Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
Verified Customer
Walnut, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service can be better
Customer services need to be better along with follow through
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/20/2018 03:58 PM

I am sorry that we missed your attempts trying to communicate with us.  It probably went to my predecessor's e mail. I will fix that.  Please call me at 626)581-5300  Ext. 1187.  I will listen to you.  You can also e mail me at seank@phhyundai.com.  I check that e mail every hour.  Please visit us again.  We will do things right then.  Thank you for taking your time to finish the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Equus 2016
Brian and Sean made sure everything was done perfect. When I left I was completely satisfied.

Thank you
Recommended
Employees worked with
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ROBERT BINKLEY
TC
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Tom C.
Tempe, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
verified customer Verified Customer
Category: Service
Trunk Latch
Jay followed up with my concern and provided he remedy immediately. This was the best experience I have had post service. I would highly recommend using Puente Hills Hyundai.
Recommended
Employees worked with
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ROBERT BINKLEY
TC
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Tom C.
Tempe, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
verified customer Verified Customer
Category: Service
Trunk Latch
Jay followed up with my concern and provided he remedy immediately. This was the best experience I have had post service. I would highly recommend using Puente Hills Hyundai.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2018
Service Type: Repair
Category: Service
Trunk latch
Jay was awesome getting me in and out both visits. The problem I have is that the interior felt of the trunk was cut instead of pulling the pins out to repair. I am not a certified Hyundai mechanic and even I know how to do that. Very frustrated.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/11/2018 08:59 AM

I am sorry that our service does not meet your needs.  Please come back to see us.  we will do it right for you.  I am glad tp hear Jay was helpful ^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/12/2018 09:04 AM

Thank you for the re scoring.  Your kind wording is greatly appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
verified customer Verified Customer
Category: Service
Customer service
Service rep Brian made my visit great. I was in the loop on everything. Even though there were issues not caused by him he reassured me eveything would be taken care.
Recommended
Employees worked with
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ROBERT BINKLEY
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
verified customer Verified Customer
Category: Service
Customer service
Service rep Brian made my visit great. I was in the loop on everything. Even though there were issues not caused by him he reassured me eveything would be taken care.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/03/2018
Service Type: Repair
Category: Service
This time not perfect
The part came in damaged and went new part came in not put in good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/04/2018 09:07 AM

I am sorry that your service experience with us did not meet your need.  Your dash WILL be replaced for sure though.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2018 08:22 AM

Thank you for the re scoring.  Please come and see me next time if you would.  I want to see you in person.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
JE
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Javer E.
Los Angeles, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Jae is very handsome. great guy. wish every was like him.
over all was great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/30/2018 04:59 PM

Thank you for the 5 star review!!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
RJ
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Roy J.
Hacienda Heights, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Services
Very Professional and Friendly
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/22/2018 01:12 PM

Thank you for the positive comment. We will continue to provide a good service to our customers.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
AC
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Anna C.
Walnut, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Finally!
I was glad that the service department was finally able to fix my gas tank issues this visit. This was the 4th time taking my car to the dealer to get it fixed and prior to this visit it was never actually fixed. It did take about a week to get my car back which was also inconvenient but that comes with the territory
Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 01:55 PM

Thank you for the review and I am glad we took care of your issue.  we will continue to improve our service so we can earn 5 star from you next time.^^

Employees worked with
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ROBERT BINKLEY
MB
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Marisela B.
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Car buyer
People who care
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/03/2018 10:19 AM

Hi Marisela,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
Verified Customer
Los Angeles, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Brake pads and rotors
Everything was great price is a little pricey but it's always better with original parts thanks hyundai for making. My car run smooth like the 1st day. And thanks CRYSTAL MARTINEZ for setting up my appointment much help.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018 01:32 PM

Good afternoon,

We appreciate the time you have taken and giving us your feedback and 5 star review. I am glad to hear our team provided you with awesome service. We look foward in seeing you on your next visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
MS
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Mark S.
Anaheim, CA
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
I thought this repair was tested??
Customer service was top notch. The quality of the repair has is questionable. Battery was not connected properly. Vehicle makes strange noises that where not present prior to engine replacement.
Hyundai is not owning up to work performed so this is the last Hyundai my family will purchase.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/06/2018 03:26 PM

Hi Mark,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Hacienda Heights, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service
Very friendly and professional
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 01:26 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
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ROBERT BINKLEY
HH
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Hsing H.
Hacienda Heights, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and friendly service
Sean was my Service Advisor who help me when I dropped off my vehicle in the morning. He was friendly and checked thoroughly my previous service that I did. When I picked up my car, it was Juan who went extra mile to help me as it was during lunch time, so he was the cashier as well. He was very efficient in providing me with friendly and quick service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 10:51 AM

Hi Hsing,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
KM
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Kimberly M.
Walnut, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent!
Had another great experience working with Javer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/10/2018 09:09 AM

Hi Kimberly,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
AC
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Andres C.
Los Angeles, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Sevice!!!
They treat you like family here and aren’t cold or standoffish like other dealers......Thanks for making my customer service experience beyond satifisfied!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/05/2018 08:17 AM

Hi Andres,
Thank you for 5 star survey with nice cmment to our service department.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
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ROBERT BINKLEY
AM
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Andrea M.
La Habra, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Was here due to warrenty items. Was taken care of efficiently
Javer was great to work with, very patient as I am hard to get ahold of due to work hours. Very through.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2018 01:35 PM

Hi Andrea,
Thank you for 5 star survey with very nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Yorba Linda, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
super helpful and empathetic
Service dept. Helped me when I was in a bind after purchasing a used hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2018 07:53 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
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