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SureCritic / Hyundai Dealer / Pohanka Hyundai / RICHARD T BRITT
RB

RICHARD T BRITT

Pohanka Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

Reviews of RICHARD T BRITT

Verified Customer
Temple Hills, MD
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Not the place to go
Every time I take my car for service the price or the service is never what we talked about during the write up.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2019 03:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
RB
RICHARD T BRITT
JH
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Johnny H.
Upper Marlboro, MD
2014 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lack of Communication
I received a text stating my vehicle was not ready yet; however, I never received any notification when my vehicle did complete the service.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
CL
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Charles L.
Lanham, MD
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
The wait was ok....just wish prices were more reasonable and they should offer car washes after each service...also cover the seats and floors during service.........overall it was ok
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:22 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 03:34 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Verified Customer
Washington, DC
2015 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
My service tech was great it’s a heavy set male that’s at the front desk he doesn’t speak when you enter his demeanor is horrible towards customers and everyone was speaking about it
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:34 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
TB
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Tracy B.
Silver Spring, MD
2005 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Rescore? Everything was just fine the first time!
I was perfectly happy with the service I received a couple of weeks ago. The wait time actually worked in my favor, as I was able to get some priority work done. Don’t punish the service manager because of the wait time.
Employees worked with
RW
REGGIE WIGGINS
RB
RICHARD T BRITT
TB
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Tracy B.
Silver Spring, MD
2005 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Rescore? Everything was just fine the first time!
I was perfectly happy with the service I received a couple of weeks ago. The wait time actually worked in my favor, as I was able to get some priority work done. Don’t punish the service manager because of the wait time.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2022
Service Type: Maintenance
9
Category: Service
No worries, all went well!
My vehicle felt rough on the highway, so I stopped at the service center. Turns out it was uneven tire pressure, nothing major. Once that was corrected, and the car got a wash, I was pleased I was only charged for the technician’s time.
MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:14 AM

Thank you for taking the time to provide your feedback. We're glad to hear that we were able to address your vehicle's needs, but it looks like the service could have been performed a bit quicker. You are a valued customer. We will be in contact to discuss the matter further. 

Employees worked with
RW
REGGIE WIGGINS
RB
RICHARD T BRITT
RM
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Richard M.
Bowie, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can
Employees worked with
MD
MARCUS DOMINGUEZ
RB
RICHARD T BRITT
Verified Customer
Washington, DC
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Never Fails
I was seen right away and the rep who serviced me took care of me right away. Communication was a plus and overall the timing was pretty fast, location was convenient, and my car is running 100% smoother
MARCUS D. from Pohanka Hyundai responded on 02/25/2022 06:42 AM

Thanks so much for the positive feedback! We're happy to hear your Sonata is running like a champ and that we took great care of you. See you next time!

Employees worked with
EP
ELVIS A POMELLS
RB
RICHARD T BRITT
RM
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Richard M.
Bowie, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
9
Category: Service
Great service job
Great service job done on my car with an inspection list of of items i need to fix soon and my car was clean when i picked it up.
MARCUS D. from Pohanka Hyundai responded on 02/25/2022 03:50 PM

Thank you for the feedback! We will be in contact to discuss your recent service visit. 

Employees worked with
MD
MARCUS DOMINGUEZ
RB
RICHARD T BRITT
MT
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Marilyn T.
Fort Washington, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall Service was GREAT!
From the online chat to verify if the parts were in stock for the recall to the greeting from my service technician (Will) the morning of my appointment to the feedback and updates via text and by phone, the service team is more than professional and amazing. My car and I are very pleased.
DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:36 AM

Thank you for the kind comments and great score!

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
SH
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Shalonda H.
Washington, DC
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Great service
Great customer service and manager was very helpful with my needs and services
Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
SH
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Shalonda H.
Washington, DC
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Great service
Great customer service and manager was very helpful with my needs and services
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/29/2021
Service Type: Maintenance
2
Category: Service
Long wait for vehicle return and maintenance pricing
Long wait time and maintenance service pricing is ridiculous
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:28 AM

I am sorry you had a unhappy visit with us. I will reach out to get more information.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
OB
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Ocie B.
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
SUPERB SERVICE, AS ALWAYS
Hyundai has done it again! Kirsten provided me with excellent customer service. Although it took some time for my car to be returned to me due to diagnostics, everything that I needed was taken well care of. Throughout the entire time that Hyundai had my car, Kirsten kept me abreast of my car's progress with daily updates. She kept me informed and assured me that all would be well. She always keeps me updated on when my next service is due. SUPERB AS ALWAYS!
DAVID P. from Pohanka Hyundai responded on 09/10/2021 06:40 AM

Thank you for the fabulous review! I made sure to share it with her.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
Verified Customer
Upper Marlboro, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
Service staff is professional, courteous and keeps you well informed about updates to your vehicle.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:26 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
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