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Ricardo Garcia

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

CG
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C G.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not getting coupons for service
You are not listening
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 11:45 AM

Thank you for the 5-star review.

I am glad we had the chance to talk about this and come up with a solution.  It is likely that since you drive up from Tucson to service your vehicle our local coupons don't reach you in Tucson.

Going forward you are welcome to bring your Jim Click coupons and we can compare them to our local coupons to get you all the discounts  you deserve.  We really do appreciate you driving up from Tucson and we'll make sure you know that when you come.

Michael Southern
Service Manager

Employees worked with

KM
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KILEY M.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 10:17 PM

Thank you Kiley.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CH
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Christine H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Covenant location
I think you service Dept is great. Ricardo was very nice, I'm not sure if we were on the same page about things but it all worked out
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 01:39 PM

Thank you Christine.

We've been glad to be your Hyundai dealer and we appreciate the 5-star review.

Michael Southern
Service Manager

Employees worked with

DD
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David D.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good tea
excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 11:32 AM

Thank you David.

We're glad you like the tea and our Car Care Express service.  We appreciate the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
service
great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/02/2016 09:25 PM

Thank you very much.

We are glad you enjoyed our Car Care Express service and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

MC
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Michael C.
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
verified customer Verified Customer
Category: Service
M C
Thank you for your good service
Recommended
Employees worked with

MC
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Michael C.
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
verified customer Verified Customer
Category: Service
M C
Thank you for your good service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/31/2016
Service Type: Maintenance
Category: Service
M C
Good service staff
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/31/2016 01:56 PM

Flat tires never happen at a good time.

If we could have repaired the tire for you, we would have of course.  Unfortunately when the puncture is that close to the side wall, it cannot be safely patched.

Although the tire was only a little over 6 months old, no tire is indestructible and punctures like you experienced are simply outside the manufacturer's (or the dealer's) control.

We will always work with you; we've had a long relationship and the frustration of needing a new tire notwithstanding, we are still your dealership and you know we'll be here for you in the future when you need us.

Michael Southern
Service Manager

Employees worked with

LL
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Lease return
They handled my return in a fast and courteous manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2016 08:18 AM

Thank you Lanny.

We have been glad to be your Equus dealer.  Thank you for the great review and we look forward to serving you again in the future.

Michael Southern
Service Manager

Employees worked with

JV
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Jankees V.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Yes of course. This is my second car I have purchased from Earnhardt and they always have a great service dept.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2016 01:32 PM

Thank y ou Jankees.

We are very glad to be your dealership for sales and service.  Great review and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
people are so knowledgeable, friendly and easy to work with
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2016 02:02 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we appreciate all the kind words.

Michael Southern
Service Manager

Employees worked with
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