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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

Verified Customer
Phoenix, AZ
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
verified customerVerified Customer
Category: Service
Service was excellent ?
Ricardo my service advisor did excellent job,thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2016
Service Type: Maintenance
Category: Service
N/A
Poor
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/25/2016 08:23 AM

We are sorry that you've rated your visit as poor.

We strive to provide all of our customers with the very best service and experience possible.  If you have concerns that I could help address, please contact me directly.

Michael Southern
Service Manager
480-368-6730

Employees worked with
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Ricardo Garcia
ML
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Mary L.
Phoenix, AZ
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Good service , friendly staff, nice snacks while you wait
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/19/2016 04:39 PM

Thank you Mary.

We are glad to be your Hyundai dealer, thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TL
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Thomas L.
Payson, AZ
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not too excited
Not too excited
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/18/2016 02:04 PM

Thank you for particpating the SureCritic review process.

Exciting and routine car maintenance do not often find themselves in the same sentence.  However, while not exciting, we do hope your service was complete.  Perhaps we can find some way to make your next visit more "exciting". 

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KS
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Kristine S.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Lack of meeting expectation
Could have been better
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/16/2016 09:23 AM

Thank you for the feedback.

Certainly we tried to meet or exceed your expectations every visit.  This time we found a very old recall which applied to your vehicle and for your safety we made sure that work was done this visit.  When the appointment was scheduled, and because we had not seen your car previously, we weren't able to forsee this complication.

We did share the needed work with the driver who dropped off the car and we do certainly wish we had been able to meet your original promise time.  We hope it helps that both of the previously missed recalls for your car are now done and in the future we will have your vehicle info on file to check for recalls before you visit.

We appreciate you choosing us this time and we would be happy to help you again in the future.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
EG
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Esther G.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Frustrating
When I attempted to explain to the Service Manger my concerns over my past 3 visits, he suggested that he could help me find another dealership to go to, instead of attempting to rectify the issues.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2016 01:49 PM

We share your frustration.

You did make it clear there was nothing we could do to assuage your feelings towards our store, so we thought the offer of a referral to another dealership may best meet your expectations.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
LR
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Louise R.
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent experience
Ricardo has earned our business for our future service needs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/15/2016 11:53 AM

Thank you Louise.

We are glad you liked working with Ricardo and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RG
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Robert G.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Surveys are ANNOYING
Wish all car dealers would stop with all the surveys!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/11/2016 01:24 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RH
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ROBERT/GAIL H.
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt, courteous and knowledgeable service. Nice waiting area, friendly staff.
See above
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/11/2016 12:05 PM

Thank you both.

We are glad to be your Hyundai dealer and we look forward to seeing you and  your Azera again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
WG
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William G.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/08/2016 05:11 PM

Thank you for the 5-star review.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
BV
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Bonnie V.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful
We moved up to this area from Ahwatukee and couldn't be happier to have found your service center just as friendly as the one we had.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/08/2016 10:55 AM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MC
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Maja C.
Phoenix, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recal
Service was good. Could have been but the great customer service made up for it. When I am ready to part with my Elantra I will be trading it for a Hyndai SUV.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/05/2016 09:11 PM

Thank you for the 5-star review.

We are glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TP
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Theresa P.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The folks who work there
Pleasant knowledgeable listen to client. Overall best car team ever
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/05/2016 12:58 PM

Thank you Theresa.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
your team is courteous, knowledgeable and 110% committed to service excellence
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/05/2016 12:20 PM

Thank you for the great review.

We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent
excellent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/05/2016 10:54 AM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
PD
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PHILLIP D.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service appt
Good experience
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/04/2016 10:35 PM

Thank you Phillip.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
RA
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Ryan A.
Phoenix, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The waiting area is very nice. Ricardo was very pleasant to work with. He went over everything with me and also tested the battery because he felt like the car was turning over slow and of course the battery was going bad so we ended up replacing the battery. Thank goodness. I didn't want to be stuck in Arizona's hot summer because of my battery.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/02/2016 11:36 AM

Thank you Ryan.

It is always a pleasure to see you and we are very glad that you come to us for service.  Thank you for choosing us and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

p.s. Thank you for Yelp!ing us too, huge thanks!

Employees worked with
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Ricardo Garcia
WG
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William G.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Great Experience
This Is My 4th Service For My 2015 Elantra and I Am Always Impressed When I Go There.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/01/2016 10:16 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant environment
The wait was pleasant with 2 tiny kids. Could have been excruciating keeping their attention that long, but the wait area is nice, they have a kid's area, and snacks!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2016 03:52 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we're glad you enjoyed our kid's room.  We look forward to seeing you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KV
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Kenneth V.
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ecc
ef
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2016 03:49 PM

Thank you for the 5-star review.

Ecc ef.  We are glad to be your Hyundai dealer.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DJ
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Douglas J.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always world class service
Great, Fast and Friendly Service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2016 05:28 AM

Thank you Douglas.

We are very glad to be your dealer, thank you for the great review and we'll see you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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