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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Reviews of Ricardo Garcia

Verified Customer
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location and service
Location is reasonable distance from my home and the excellent service and treatment by the staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/28/2016 05:44 PM

Thank you for the great review.

We're glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
PC
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Philip C.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Popcorn and waiting area.
Efficient and thorough. New carwash machine does a great job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/28/2016 12:43 PM

Thank you for the great review.

We promise we appreciate the new carwash machine even more than you do (especially when it is 120' outside).  We have been very happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DW
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Don W.
Nixa, MO
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Check engine light servicing.
Worked with Ricardo, he was very good handling our situation and our vehicle was taken care of and I am glad nothing was seriously wrong since we were traveling back to Missouri. Thanks Ricardo!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/28/2016 07:43 AM

Thank you Don.

We are glad Ricardo was able to help sort out your Genesis for you.  In a strange town, check engine light on, and many miles to go can be a anxious situation.  We're glad we were able to get you back on the road and on to Missouri and if you're ever back in town, we'll be happy to help again.

Thank you for the great review.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JE
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Jaafar E.
Scottsdale, AZ
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
They have the best customer service that is what make it so great
I'm Jaafar E... I will recommend this place to everyone not just friends I love this place and I love how they take good care of their customers
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/27/2016 04:44 PM

Thank you Jaafar.

What a wonderful review.  Thank you so much for choosing and recommending our service.  We are proud to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JL
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Jean L.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jean libby
THEY DID A GREAT JOB.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/23/2016 09:19 AM

Thank you Jean.

We are very glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Fountain Hills, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
probably not the right place to do this - however would like this passed on to the appropriate Dept - we DO NOT want the letters that you send for us to purchase a new car - if and when we will need to do so we will do it on our time and come in to take care of it - it is annoying and a waste of time for you and for us - thanks for passing this on
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/23/2016 08:01 AM

Thank you for the 5-star review of your service.

We will pass along that you prefer to receive no sales literature.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
CS
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Cheryl S.
Scottsdale, AZ
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ricardo was amazing
Ricardo really assisted and explained everything to me. He was very professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2016 07:37 PM

Thank you Cheryl.

We are glad to be your Hyundai dealer and we are glad to hear your enjoyed working with Ricardo.  We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
TB
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Todd B.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient and professional
I appreciate the professionalism!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/22/2016 07:35 PM

Thank you Todd.

We appreciate you as our customer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Phoenix, AZ
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No comment
No comment
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/20/2016 10:45 PM

Thank you for the positive review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
FG
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Francisco G.
Scottsdale, AZ
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence Service & Care
As per my comments on the previous page.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2016 04:10 PM

As always, thank you for the great review.

We love hearing from our Equus and Genesis owners and when they are one and the same... well it is all the better.  We are very happy to be your dealership and when you're here, you're family.  Again, thank you for another wonderful review and we know we'll see you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
DM
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David M.
Tempe, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
They are always efficient and so friendly every time I go in! Wouldn't go anywhere else
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/18/2016 04:39 PM

Thank you David.

We are lucky to have great customers like you.  Thank you for the glowing review and we look forward to being your dealership for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
GS
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Gloria S.
Fountain Hills, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick friendly service
Buying my car here was quick & easy & so is the service. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/17/2016 11:14 PM

Thank you Gloria.

We are glad to be your dealership for sales and service and we look forward to being here for you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JK
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Julie K.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unethical!!!
My husband usually prefers being with me to get my car serviced but due to our schedules and also since I have had fairly good experience with Earnhardt Hyundai in the past, I have been going in alone to get my oil changed and have not had any issues. My husband is a car guy (he collects and restores car) and although he has appreciated my previous experiences with Earnhardt Hyundai he is also aware that when it comes to cars, women often fall victim to unnecessary service and maintenance charges that dealerships charge. This was never an issue for us until my recent experience which has now made my husband and I question this dealership's ethical standards. We agreed to have the 60.000 mile service done but as they were working on the car, they said the brake pads also needed to be replaced. Our bill was going to be around $200 more than the initially quoted $590.00. My husband was suspicious but since we were getting ready to go on a road trip and we have never had any issues with this dealership, he agreed to get this service done as well. He asked to have the old brake pads back and as it turns out it was still perfectly fine. We could have waited until a couple more oil changes to get it done but the way it was presented to me was it was a dire situation that needed immediate attention. I guess they figured we were already spending a lot of money, why not add more to the bill while you were at it. The itemized bill did not reflect the charges properly and this is where we really questioned how we were really getting charged. Unethical? My husband was so mad after seeing the bill and the replaced brake pads that were still good and very upset with how he felt I was taken advantage of.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/20/2016 03:21 PM

We are certainly disappointed to hear you feel this way after your service. 

We do take your safety seriously and while you could certainly have risked waiting another oil change interval to replace your brakes, our recommendation, especially with a road trip coming up, would be to replace the brakes when we did.  At 75,000 miles you had achieved fanstatic wear out of the original brakes, and we will hope you achieve similar wear from the replacement brake pads we installed.

Our recommendations do not vary based on gender.  In 2016 women are just as likely, or more likley to be the decision makers for vehicle maintenance.  You have described a very outdated stereo-type. We do not treat women any differently than we treat men.  Our service recommendations were based on the vehicle only.  Your brakes were at the end of thier service life and our recommendation was for your safety and peace of mind on your road trip.

If you ever have questions before, during, or after your service, you are welcome to ask any of us and we will work with you to find a solution.   

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
GL
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Gretchen L.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellant service
courteous, friendly, attentive, clean, trustworthy, great people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/12/2016 01:46 PM

Thank you for the 5-star review.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
JP
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John P.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
consistent, friendly, professional service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/10/2016 01:05 PM

Thank you John.

We are glad to be your Hyundai dealer and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager 

Employees worked with
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Ricardo Garcia
Verified Customer
Glendale, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2016 02:09 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
Verified Customer
Scottsdale, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great Service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2016 06:37 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
MC
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Mary C.
Phoenix, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Hyundai Rocks!
They are always so thorough and check before assuming I want something extra done to the car. And, you get a great car wash!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2016 04:44 PM

Thank you Mary.

We think you rock as well!  Wonderful review, we are very glad to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
AF
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Austin F.
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Hyundai North Scottsdale Service
This is the third car that I have had regularly serviced at this dealership. Service has always been prompt, courteous and professionally performed. I cheated a couple of times and went to a dealer closer to home - big mistake.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/06/2016 07:42 AM

Thank you for the 5-star review.

We have been glad to be your Hyundai dealer all these years and we look forward to serving you for many more to come.

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
KB
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Krisie B.
San Tan Valley, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Relaxing experience!
Great experience! I brought my Veloster in for my first oil change and Windows cleaned. Somehow when I scheduled it I only did it for the window detailing and not the oil change. But service advisor Ricardo Garcia set me up for an oil change anyways while I waited. Good thing since the dealership is an hour away. I showed him a coupon but he found me a better deal on my oil change sticker on my window which was great!! Having money issues lately, so him helping me get a better deal was awesome. I was able to snack on super yummy pumpkin muffins, fruit, water and popcorn while I waited and chilled on the super comfey sofa and watched tv. Was so relaxing! Great experience!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2016 04:22 PM

Thank you Krisie.

As far as you come to see us, I am glad we were able to make you comfortable, take good care of your car and treat you to our snacks.

We appreciate the high praise for Ricardo for taking care of you and we do look forward to serving you for many years and miles to come.

Great review!  Thank you very much!

Michael Southern
Service Manager

Employees worked with
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Ricardo Garcia
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