Ricardo Garcia

Thank you Carlos for the feedback.

We share your frustration over parts availability - Ricardo will stay with it though and we promise to get your Equus sorted for you as soon as possible.  We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

This is disappointing to hear.

We want to return our customer cars cleaner than they arrive and we'd like to make this up to you.  Please call me directly, I would be happy to resolve this to your complete satisfaction.

Michael Southern
Service Manager

Thnak you very much for your business, we look forward to see you and taking care of your vehicle.

Thank you for the feedback.

We could make Ricardo no longer take days off, but we'll try to find the balance.  We are happy to be your dealer and we'll look forward to doing better next visit.

Michael Southern
Service Manager

We are very happy to be your dealership and on behalf of Ricardo and the rest of us we look forward to serving you again.

Michael Southern
Service Manager

Thank you for your feedback.

Even when we're busy, we want you to have an excellent service experience in our store.  We are glad the work was done timely and the wash was fine and we hope to be back to form by your next visit.

Feel free to contact us ahead of your next visit and we'll take extra steps to make sure everything goes as expected for you.

Michael Southern
Service Manager

Regis,

We are sorry this was not your best visit to our store.  There were some misunderstandings both when you worked with Ricardo and when you and I reviewed your concerns.

We are sorry you did not accept our goodwill gesture to replace your chin spoiler.  We will provide you with a referal to another Hyundai dealer for future concerns.

Michael Southern
Service Manager

Regis,

Thank you again for allowing us to make this right.  We deeply appreciate your forgiveness and we are all glad to put this unfortunate incident behind us.

We are thankful for your family's loyalty over the years and we look forward to being here for you for all the years and miles ahead.

Thank you for the gracious second chance.

Very truly yours,

Michael Southern
Service Managaer

Thank you for the feedback.

Ricardo should be in contact to address any concern you may have.

Michael Southern
Service Manager

We are sorry about your tire.

Flat tires always seem to happen at the worst times.  If we had noted a significant disparity in the amount of air in any of your tires we would have certainly advised you to leave the vehicle and inspected it further.

In the future, Hyundai roadside assistance is available 24 hours a day, 7 days a week.  So if you ever do have a flat tire let them bring your vehicle in for you so you are not forced to drive on it.

We strive to provide excellent customer service and we do wish we could have helped you not drive on your tire until it was no longer repairable.  Please use roadside assistance if you have a future incident of this nature.

Michael Southern
Service Manager

We do apologize for the initial difficulties you experienced at Earnhardt Hyundai North Scottsdale, but I’m glad to hear that things have been smoothed over by Michael and Ricardo. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you.

Michael Southern
Service Manager

Thank you for the feedback Dino.

We've been working hard to make our Saturday lunchtime service smoother.  We agree your service should have taken about half the time it did.  We certainly owe you a much swifter visit next time, please let Ricardo or myself know when the time for your next visit is and we'll make sure we work towards getting your average time here back where it should be.

We owe you one for sure, we look forward to making this one up to you.

Michael Southern
Service Manager

We are sorry that you've rated your visit as poor.

We strive to provide all of our customers with the very best service and experience possible.  If you have concerns that I could help address, please contact me directly.

Michael Southern
Service Manager
480-368-6730

Flat tires never happen at a good time.

If we could have repaired the tire for you, we would have of course.  Unfortunately when the puncture is that close to the side wall, it cannot be safely patched.

Although the tire was only a little over 6 months old, no tire is indestructible and punctures like you experienced are simply outside the manufacturer's (or the dealer's) control.

We will always work with you; we've had a long relationship and the frustration of needing a new tire notwithstanding, we are still your dealership and you know we'll be here for you in the future when you need us.

Michael Southern
Service Manager

Thank you David for the wonderful review and recommendation for Ricardo Garica your advisor.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Thank you Bonita (and Gary), what a wonderful review and recommendation.

We are so happy to be your dealer these many years now and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Thank you Sameh.

We agree - Ricardo is amazing!  Thank you for the great review and recomendation and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Kristine for the amazing review and recommendation for Ricardo Garcia your advisor.

We are glad to be your dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Thank you Frances. 

We know that after an accident getting your car repaired and working with insurance can be a challenge.  We're glad that Ricardo made it easy and we certainly hope there are no more accidents in your future.  What do you say to we just doing an oil change next visit.

Michael Southern
Service Manager

Thank you Roger for the wonderful review and endorsement of our service team.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager