Business Solutions

RM
gravatar

RICK MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 reviews)
68
Send a Message to RICK

Verified Customer
Suquamish, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service
When I arrived I was checked in immediately and the service manager was informative on what would be done and how long it would take.
BRETT B. from Haselwood Hyundai responded on 03/15/2022

We appreciate your feedback and the 5 star review! Thank you!

Employees worked with

RT
gravatar
Robert T.
Port Ludlow, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Auto service
As mentioned previously everything went well and would indeed return.
BRETT B. from Haselwood Hyundai responded on 03/14/2022

Thank you for the wonderful 5 star review!

Employees worked with

RD
gravatar
Roberta D.
Gig Harbor, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Price gouging
$89 for a basic oil change and $75 for a filter that can be purchased for $10 and installed in less than a minute should be considered a crime. You lost my business for life.
BRETT B. from Haselwood Hyundai responded on 02/18/2022

Hi there, I am Brett the Service manager, I will be reaching out to you today about your recent visit. Thank you for your time!

Employees worked with

MM
gravatar
Matthew M.
Port Orchard, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Absolutely poor service
Took my vehicle in for an oil change and also had them look at a rattling noise my engine was making. They told me I needed a coolant flush which was done last service and isn’t recommended in the owners manual until 120,000 miles, my vehicle has 80,000. They also told me I needed the transmission fluid changed which isn’t needed per the owners manual. They told me the noise in the engine was a loose bearing and due the service intervals Hyundai wouldn’t cover the work under warranty, not even giving me the option to have repairs done and pay out of pocket costs. It took 8 weeks to get an appointment to have my vehicle looked at/serviced and they rushed me out the door. The day after I got my car back the vehicle died. When I called the service department to let them know I was having my vehicle towed back to their shop they told me the lot was full and they weren’t accepting vehicles. I had to have it towed to a different shop who told me one of the cylinders was misfiring.

This is the worst shop I’ve ever been to and I will never take my vehicle back. I was going to trade it in for a Hyundai Tucson but will be purchasing a Subaru instead. I now understand why this service center has terrible reviews.
BRETT B. from Haselwood Hyundai responded on 02/04/2022

Apologies that you feel we give terrible service here. We strive to give exceptional service. The failure of your engine was due to the vehicle being 9k miles past due for its oil change and the lack of oil in the vehicle, as less than 1 quart came out. We had told you and documented that there is likely engine damages for these reasons. I will be reaching back out to you today.

Employees worked with

CW
gravatar
Carl W.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Job
Great job
BRETT B. from Haselwood Hyundai responded on 02/04/2022

Thank you for the wonderful review!

Employees worked with

LR
gravatar
Lorrine R.
WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
1.13.22
The service took entirely too long and my vehicle was not presentable upon return.
BRETT B. from Haselwood Hyundai responded on 01/25/2022

Thank you for your review. I will be reaching out to go over your visit.

BRETT B. from Haselwood Hyundai responded on 01/28/2022

Hi, I appreciate you coming back in and letting us perform the alignment for you! I had sent you a rescore for your visit, and I hope we can achieve 5 stars, as that is the only passing score in Hyundai's eyes. Once again, I am sorry for the last visit, and appreciate you letting us perform an alignment for you!
-Brett Buckingham

Employees worked with

KC
gravatar
Karl C.
Kingston, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Rick Martinez did a great job making my experience pleasant. His professional wardrobe and manner made my experience pleasant. I trust Rick.
BRETT B. from Haselwood Hyundai responded on 12/31/2021

Thank you for the wonder 5 star survey! We appreciate you!

Employees worked with

SP
gravatar
Steve P.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
veloster recall
my recall experience was great.The check -in was perfect and the waiting area was very clean and organized. When my car was finished, they came and got me and explained all aspects of the recall were completed with no problems.
I would recommend the dealership to anyone needing a new or used car and their maintenance program is wonderful.
BRETT B. from Haselwood Hyundai responded on 12/27/2021

Thank you for the 5 star review, and hope you have a wonderful Holiday!

Employees worked with

RC
gravatar
Robert C.
Kingston, WA
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service is great thanks
Always have a good service experience
BRETT B. from Haselwood Hyundai responded on 12/17/2021

We appreciate the review! thank you for the 5 stars!

Employees worked with

SJ
gravatar
Steven J.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
OUTSTANDING SERVICE
I had a very pleasant experience with the Service Department. Couldn't have been smoother!
BRETT B. from Haselwood Hyundai responded on 12/10/2021

Thank you for the wonderful 5 star review!

Employees worked with

Verified Customer
Chimacum, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Scheduled recall notice not completed due to part not available
If you (the dealership and Hyundai) are short on parts for a scheduled recall repair you need to tell the customer ahead of time so the work can be re-scheduled when the recall parts are on site.
BRETT B. from Haselwood Hyundai responded on 11/22/2021

Thank you for the review! I will be reaching out to you, to go over your recent visit! Thank you for your time!

Employees worked with

Verified Customer
Belfair, WA
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Customer Service
Rick Martinez, in your service department, was exceptional! I arrived a bit early for my appointment and was willing to wait but he insisted on helping me immediately. He and every other employee I interacted with during my recent visit was kind, professional and informative. Simply wonderful!
BRETT B. from Haselwood Hyundai responded on 11/12/2021

I am so happy you had a wonderful experience here! Thank you for the review!

Employees worked with

Verified Customer
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Yet Another Good Vehicle Maintenance Experience at Haselwood Hyundai
This was my 120K scheduled maintenance for our Sonata sedan. It's a lengthy menu of tasks that need to be accomplished. Dealer rep greeted me right away. Service adviser then processed me in a timely manner. Dealer rep also provided me a realistic appraisal of when our sedan would be ready to be picked. Time estimate was spot on and all work was completed correctly the first time around. We've enjoyed quality service for our two Hyundai products at this dealer for nearly 11 years.
BRETT B. from Haselwood Hyundai responded on 11/04/2021

Thank you for the exceptional review and being a loyal customer!

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
friendly, timely and courteous service
Very little more to say the title says it all.
BRETT B. from Haselwood Hyundai responded on 10/30/2021

Thank you very much for the wonderful review and the 5 stars!

Employees worked with

LF
gravatar
Laura F.
Forks, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Helpful and Friendly Service
Rick Martinez greeted my wife and me at the service entrance, introduced himself, and listened to our requests for service and vehicle issues diagnosis. He worked hard, getting our car into the shop and communicating with the technicians and with us. He made sure our issues were all addressed to our satisfaction.
BRETT B. from Haselwood Hyundai responded on 10/16/2021

So happy you had a good experience here! Rick is wonderful, I am glad you enjoyed working with him! Thank you for the 5 star review!

Employees worked with

Verified Customer
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
In for an oil change
The multipoint inspection uncovered a torn axle boot, which explains the clicking sound my wife has been hearing since we bought it used 2 years ago. And an oil leak ended up being the oil drain plug. Which you always hear about but hadn’t had it happen to me.
Rick helped us out a lot. Will be returning for service when parts come in.
BRETT B. from Haselwood Hyundai responded on 10/15/2021

We appreciate your review and I am glad you enjoyed working with Rick! We will see you in the future!

Employees worked with

SG
gravatar
Shane G.
Bremerton, WA
2020 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Oil change
Rick was very professional
BRETT B. from Haselwood Hyundai responded on 10/04/2021

We appreciate the 5 star review! Rick will be glad to help you with any service needs in the future!

Employees worked with

Verified Customer
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Another Good Vehicle Maintenance Experience at Haselwood Hyundai
This visit was to have performed some milestone (120K miles) tasking for our Santa Fe SUV. This was spread out over several visits for reasons of personal finance. Dealership and service advisor received me in a welcoming, timely manner. Car rental activity was performed in a friendly, organized manner. Service advisor regularly kept me advised at work throughout the day as to the status of work on the Santa Fe SUV. Work completed same day. In-processing of rental car, return to dealership and receiving back the Santa Fe SUV went without any issue. Next up for 120K maintenance tasking will be our Sonata sedan this coming week - also at Haselwood Hyundai.
BRETT B. from Haselwood Hyundai responded on 09/20/2021

We appreciate your return for routine maintenance, and thank you for the 5 star review!

Employees worked with

Verified Customer
Washington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good job
Very friendly service staff. Good communication. Good repair.
BRETT B. from Haselwood Hyundai responded on 09/20/2021

Thank you for letting us service your vehicle, and the 5 star review!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.