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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

Verified Customer
Hanover, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick, quality service at reasonable prices.
Service was excellent at a reasonable price. Wait time was good and service completed quickly. Waiting room needs updating.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:25 AM

Hi John,
Thank you for the great service survey.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing
I love getting my car worked on here. Very professional
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:27 AM

Hi Erik,
Thank you for the great service survey and glad you ditched the VW.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HH
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Hollie H.
Hanover, PA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
7
Category: Service
Provided a resolution
They provided a proper resolution to my concerns for my 2013 Hyundai Sonata. I appreciate the communication and respect from Rick.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JB
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Jesse B.
Littlestown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Rick and everyone there always take great care of us and our vehicles
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:38 AM

Thanks for the awesome 5 STAR survey!
Have a Great Day!
Rick @Hyundai 

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Routine maintenance,
Everything was exceptional
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Ben S.
Spring Grove, PA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Engine replacement
…………………
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:40 AM

Thanks for the awesome 5 STAR survey!
Have a Great Day!
Rick @Hyundai 

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TD
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Tony D.
Finksburg, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change
They were very fast and professional in getting me in and out for an oil change and tire rotation!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JF
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Joseph F.
Woodsboro, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall issue.
Excellent response and service to recall issue.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always pleased
It’s simple to make an appointment, I am usually out of there in the time that was estimated and everyone is extremely helpful!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BW
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Bradley W.
Hanover, PA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick friendly service
Had my car done in an hour no BS in and out!!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
GB
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Gregory B.
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
THey were awesome
??
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KT
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Kevin T.
Gettysburg, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied
Always pleased with service. Always meet my needs.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
PR
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Patricia R.
Littlestown, PA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Made time for me
I explained to Rick that my check engine light came on and he squeezed me into the schedule so my car was safe to drive.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CL
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Charles L.
Westminster, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Service
Exceptional and quick turn around on the service I received from this dealership as described in detail on the previous review with this e-mail.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Manchester, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Service
Helpful
The service team is helpful and polite and will do their best to fix whatever is wrong with your car
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
YE
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Yvette E.
Owings Mills, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The Santa Fe Girl
This is my fourth Hyundai Santa Fe and I am in love.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great dealer
Extremely friendly and caring
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
EM
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Ernest M.
Hanover, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
the best!
the team addressed my concerns efficiently and took care of me in a professional, outstanding manner
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/30/2021 07:51 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I wish every dealership was this friendly!
My engine check light came on and I didn’t want to drive home incase something major was wrong. I stopped into the dealership unsettled and I was greeted by Rick. I was offered me a bottle of water a side of reassurance. He made me chuckle. About 30 minutes later the vehicle was diagnosed and I made an appointment and had the repairs performed the next week. They even gave me a loaner car!
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/20/2021 05:10 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Taneytown, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quality service and experience
Quality service and experience. The overall expertise and customer service that I experienced were exceptional. The service department is knowledgeable on manufacturer specs and does an incredible job of providing understandable feedback to make educated decisions as a consumer.
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/12/2021 01:50 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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