Business Solutions
SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

KT
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Kevin T.
Gettysburg, PA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always satisfied
Always feel they have my best interest
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/02/2021 07:56 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The service was amazing!
I came into the dealership upset and left reassured knowing the employee took pride in his work and fixed my car the first time!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/02/2021 07:56 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and Sales Team
Service is always great and Sales has never given me a reason NOT to trust them. Fair and client friendly.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/21/2021 05:25 AM

Thank you for the kinds words. Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MB
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Mildred B.
Thurmont, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Would recommend Hanover Hundya to anyne I know.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/14/2021 11:19 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AM
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Andrew M.
York, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The excellent service at Hanover Hyundai
Our experience at Hanover Hyundai is truly exceptional. The staff are top notch and are very attentive to our needs. We will continue to patronize their dealership.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/02/2021 08:31 AM

Thank you for the kind words.  We look forward to serving you in the future. Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DF
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Daniel F.
Shrewsbury, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
General Maintenance
We brought our Hyundai Elantra in for an oil change and as usual the staff were very helpful, courteous and professional. The work was accomplish in a minimum of time and the work done to our satisfaction.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/15/2021 10:30 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AA
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Anne A.
Spring Grove, PA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent dealership
Goes above and beyond to make sure that the service provided is top notch. Rick is a fantastic Service Representative- always takes the time to explain what is needed and why- no "bs". I am extremely satisfied with this dealership and the Service Team!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/06/2021 09:37 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BC
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Bonita C.
Westminster, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
Category: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recommended
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TT
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Terry T.
Manchester, MD
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Giambalvo Hanover Hyundai
So glad I found this dealership and gave it a try. Everyone is really genuine and down to earth. Very helpful and go out of their way.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
VB
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Victor B.
Gettysburg, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Visit.
Great people, they were on time, car runs better than ever. Great service all the way around.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
work was performed in less time then originally stated
recently had to take my Hyundai in for a recall......went in to set up appointment and service department personnel were friendly and courteous.....on day of appointment my vehicle was taken in for the work on time and finished 15 minutes less than estimated time stated for the recall.....
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/20/2021 09:47 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Glen Rock, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowlegable, Friendly
We always have a great experience.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/17/2021 10:41 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
ES
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Elmer S.
Hanover, PA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service and scheduling
My opinion over all is that the service and personal was very, very good.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/09/2021 01:59 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MB
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Mildred B.
Thurmont, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I have brought my car here for since I bought it here and have always been treated great.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Buying Vehicle
Bought a Sonata. My salesman was Erick. He was extremely helpful, knowledgeable and friendly. Even though it was close to closing, he kept on task and got the job done as quickly as possible. Thanks also to the sales manager Cody and the financial person Joe. This is the second car I got and will come again
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
East Berlin, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Masks
The only concern I had is the lack of enforcing a mask policy in your service waiting area, had to share the area with a gentleman who was not wearing a mask and coughing and sneezing, I would think with a pandemic running rampant in this country you would add least have a sign posted stating a mask requirement in your waiting room.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Notch Service Department
Love the service department and parts department folks and already starting to look at a new Santa Fe.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/01/2021 02:02 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Arnold B.
Hanover, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Great Staff
Just wanted to continue to say that This dealership is on top of its GAME. Outstanding service and accommodations to its customers. It is actually a pleasure to have my vehicle serviced there. I know that the service department will correct any issues and notify me of any issues to be concerned within the upcoming months. Great Service and Great Staff..........
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/29/2021 12:59 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DT
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Diane T.
Hanover, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Very happy to purchase my brand new vehicle at Hanover Hyundai, the service department really goes all out to please the customer and always leave happy!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/17/2021 10:10 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
SM
gravatar
Sarah M.
Hanover, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
2017 Tucson
Very satisfied
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/17/2021 10:09 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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