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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

DM
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Deborah M.
New Oxford, PA
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service At Haonover Honda
I receive very good care every time I take my car for service. The service staff is excellent and seem to go out of their way to make my visit feel exceptional. Thank you.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 12/14/2020 03:22 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. If there is anything, I can do to improve your service experience to ensure you are receiving a 5 star experience, please do not hesitate to call me. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RC
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Rhonda C.
Hanover, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I always have great service from the service team.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 12/08/2020 06:32 AM

Thank you for choosing Giambalvo Hyundai of Hanover for your service needs! Have a great Holiday Season!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DR
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Donna R.
Hanover, PA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Franz. He is the best
Your staff is exceptional. Keep these people, they will keep me and others returning.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/27/2020 05:55 AM

Thank you for taking the time to respond to the review and the kind words!  We strive to deliver an excellent customer experience every single time. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
LB
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Lothar B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular service
Very cooperative service, they picked up the car at my home and delivered it promptly after completing the service. Very friendly service personnel. Before doing any major (brake discs, new tires) work on my car, I was notified just as they promised.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/19/2020 06:50 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Giambalvo Hanover
My 3 service calls were kinda freaky for a problem. Not the average service call. Corporate helped and provided guidance .
Electrical problems can be trickey. They replaced 3 electrical harnesses which is time consuming. Job seems to have done the job as the car is running great.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/19/2020 06:48 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MW
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Morgan W.
Felton, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Had enginecreplaced in 2012 sonata
Service was great. Provided loaner vehicle and kept me in the loop on how progress was going. Didnt have any negative issues at all. Hyundai is really coming up to speed with their vehicles and hard to beat their warranty.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/19/2020 06:48 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AR
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Andrew R.
Hanover, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice customer service.
I love Hyundai. I will stick with this brand!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 11/02/2020 08:57 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Glen Rock, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly,knowledgeable, courteous
Great experience
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/09/2020 03:43 PM

Thank you for taking the time to respond to the review and the kind words!  We strive to deliver an excellent customer experience every single time. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Great customer service!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/07/2020 02:21 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted that Rick was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Team!
Thanks again for the great service - LOVE the $29.95 mini-detail!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/07/2020 02:21 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always positive
All of my business interactions with this company have been positive. The staff is friendly and efficient. My car is kept in top condition and the place is welcoming, even during these trying times.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 10/07/2020 02:20 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MF
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Martha F.
Gettysburg, PA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Provided needed service in timely fashion
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/30/2020 03:46 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly and professional!
Everyone very courteous
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/29/2020 10:23 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
VB
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Victor B.
Gettysburg, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to do business
Service Great staff, friendly, professional, efficient , and they kept their word about time of process.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/25/2020 11:03 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love the Place
Honest service department - which is truly hard to find these days!
Great prices on tires, alignment - were even LESS money then the new MAVIS Tire place for the EXACT same tire.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/25/2020 11:12 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CC
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Carol C.
Gettysburg, PA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Rick was very helpful with keeping me in the loop regarding when the part was ordered, when it would arrive and making the appointment to service my Elantra. Very helpful and he went above and beyond.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/22/2020 02:08 PM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KM
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Kathy M.
Hanover, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
A pleasure to deal with Giambalvo Hyundai
Because the staff are courteous, professional, and efficient, I return to Giambalvo Hyundai of Hanover since 2013 for inspections, recalls, and maintenance work. The mechanics always do the work assigned to my car in a timely manner and I have never had any reason to be dissatisfied with my car's service. I appreciate their honesty and dependability and have never felt pressured to add an additional service that I deemed unnecessary at the time. It is a pleasure to know you are looked out for at this dealership.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/18/2020 01:00 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RB
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Roland B.
Manchester, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customerVerified Customer
Category: Service
Friendly atmosphere
Everyone is pleasant and willing to help you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2020
Service Type: Maintenance
Category: Service
RFB Service
OFL Service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/09/2020 10:56 AM

I would like to apologize for you negative experience at our dealership.  The condition the vehicle was returned to you is inexcusable.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Coming back
A few months ago I had a disappointing experience with Hyundai service department. I felt almost betrayed since I have been a very loyal customer for years. The work on my vehicle has never been anything other than exceptional, but the service was lacking. I wound up reaching out to them again, (again because of the quality of work) giving them the benefit of the doubt and to say the delivered is an understatement. They went above and beyond to honor things I was previously couldn’t be and made me feel heard. I felt like a valued customer and not just another credit card. I am so happy to have gone back.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/02/2020 07:53 AM

Thank you for taking the time to respond to the review and many thanks for giving us another try!  I am pleased that Rick and the department were able to win your trust back.  I am glad you are back home with us.  Stay safe and hope to see you soon.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Ricardo M.
East Berlin, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Service staff were very courteous and professional.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/02/2020 07:33 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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