Business Solutions
SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

AB
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Angela B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service quality went downhill
Since this place has changed names and ownership the service department has gone downhill. It is sad because the constant (and unnecessary) up selling is a major turn off. This place had nothing but the best all the way around and the new owners quite frankly messed it up. I will continue to buy my cars from there because Hyundai is where it’s at for me, but my service will go elsewhere. It truly upsets me to write this review.
Not Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 07:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  We have built a strong relationship with you over the years that I do not want to see you go away.  I truly value your input and will be in touch with you as you requested.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Mc Sherrystown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good careful service
As long as I get straight honest talk and service at reasonable price, I'll be happy. I don't need -- or appreciate -- up-selling, but I want to know how to keep my car running well so I can finally hit 200,000 miles with the car. I don't do recommendations, but that doesn't mean I don't appreciate your work.
Not Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/02/2020 06:39 AM

Thank you for your honesty and kind words.  We appreciate your loyalty and your understanding of the job we have to do.  See you next time!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RA
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Ronald A.
Hanover, PA
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding service!
Truly a professional staff.,
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TC
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Tyler C.
Littlestown, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
I have talked and scheduled my appointment with Rick. He was ontop of making sure i stayed in the loop of what was going on. And when my car was ready to be picked back up the next day! I have never had a bad experience here. Thank you!!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TM
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Thomas M.
Hanover, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service again
Thanks so much for the quality service and communication!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RR
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Ralph R.
Westminster, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
I like the car I like the employees The phone service to schedule is horrible just getting to talk to someone
Good car Good people A lot of waiting to check in a lot of waiting on the phone to schedule Phone maize is frustrating
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Brent S.
Littlestown, PA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
My car was in for state inspection and a regular service. The staff could not have been more professional and friendly. 5 stars all around.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:17 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I am a returning customer
I appreciate the attentive service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:19 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
ED
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Evan D.
Littlestown, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent
Excellent service with optimal outcome. Would recommend for future service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:21 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KH
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Kristen H.
Hanover, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Top Notch Service Department
Service is always excellent there.
Love dealing with Rick, seems to know his job duties well. A little cramped having the 3 service writers in that little area and all the equipment needed to do their job.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:21 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Westminster, MD
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Excellent Service
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/28/2022 02:51 PM

Thanks for the 5 STAR review!
Have A Great Weekend!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Knowledgeable
My experiences have always been positive! The staff is friendly, service is efficient and if I choose to stay, the waiting area is pleasant. My questions are answered and I feel confident when I leave that my vehicle is in good shape.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/28/2022 02:56 PM

Dear Tess,
Thanks for the excellent survey and I know Rick tries to make sure you are well taken care of. He is a great employee for us. 
Have A Great Weekend!
Ernie Marcum
GM of Giambalvo Hyundai of Hanover

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
York, PA
2022 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/19/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Not so great experience
It took 5 hours for an oil change and to pour lube down my door panel. There was no communication from the staff at all. No updates, no apologies. The staff was friendly, but not so great on communication.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/24/2022 05:16 AM

Sorry is not a big enough to express my heartfelt apology for how everything went down that day.
Brenda, was helping us out in the service department due to staffing shortages. We failed to stamp and document on the repair order that you were waiting, then it just continued to go downhill from there. Please email me at rmitchell@giamblvo.com so I can send you a email certificate for a free detail to make up for the lack of service you received.
Thanks,
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TH
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Traci H.
Hanover, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
While the online scheduling tool did not put me into their system, they scheduled me for the next morning when I showed up for my nonexistent appointment. The service staff was friendly, professional, and did a great job.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/18/2022 05:08 AM

Hi Traci,
Thank you for your business and for taking the time to complete our review of your most recent service visit and for being our customer and we look forward to seeing you in the future.
Have A Great Day!
Rick Mitchell
Giambalvo Hyundai of Hanover

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JL
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John L.
Littlestown, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
From scheduling to checking in to checking out it was fast and easy, plus they explained everything.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:15 AM

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
.
.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:23 AM

Thanks Gary for the information, I have spoke with the tech, service writer and I also was invloved with this discussion, it was not that he did not want to complete the job, it was that we did not have all the parts to complete the transmission and engine replacement on that vehicle. Please resonsider recoring the service writer 5 STARS if you feel they did the correct job. It does effect is overall performance from Giambalvo and Hyundai.

Thanks,
Ernie Marcum
General Manager

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
EB
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Efrain B.
Hanover, PA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding service and care.
Our car is always service at Giambalvo Hyundai Of Hanover, simply because they provide the best service. Their pricing and attention to detail is second to none!
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:19 AM

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always great service
Always kind and friendly staff
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:19 AM

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Vehicle rrpair
The service department at Hyundai is hands down the best. I recently dealt with a vehicle crisis and Rick went above and beyond to make things right. Rick sent text messages to update the progress, called me personally for recommendations and explained everything to me. What was a horrible situation turned out to be a pleasurable experience.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022 07:23 AM

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Dover, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hrjs
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RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022 07:24 AM

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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