Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / ROBIN PETERSON
RP

ROBIN PETERSON

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Reviews of ROBIN PETERSON

Verified Customer
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Job was completed in a timely manner
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/10/2018 05:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JM
gravatar
Joe M.
San Antonio, TX
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service needed for oil leak while out of town
So I was in the Denton area for Thanksgiving with family. I live in San Antonio, TX. I noticed a large amount of oil pooling below my car. I had to go back to families house to drop off groceries and went to Eckert dealership for service. This was about 11 am Wednesday before Thanksgiving. Was told would not even be looked at until Friday. So looked like planning to stay over the weekend. 3 Hourws later was called by dealership that the car was ready for pickup. I was skeptical especially being told would not look at until Friday. Well all the service that needed to be done was from recalls. They expediated my car and I picked it up by 4:30 pm that Wednesday. Incredible service. I did not rank the facilities or amenities very high because I never used any of them. I would highly recommend this dealership for future car purchases and service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/28/2018 11:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
KF
gravatar
Ken F.
Denton, TX
2000 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundia
The staff is friendly, and the free loaner service is great.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/25/2018 07:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Argyle, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The waiting room needs to be remodeled
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/16/2018 09:50 AM

I will pass the information along Mr. Baca, Thank you for your response.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Krum, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice place
Good job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2017 04:31 PM

Thank you for the good survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2017
verified customerVerified Customer
Category: Service
Car is fixed and may run better than ever
A week after driving in town, I took a trip to Oklahoma and Arkansas, and experienced no problems with the car. I may just have a better car than I had before; it is more responsive.
Not Recommended
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2013 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Read for yourself
The replacement of my transmission took way too long. I am just glad I have my car back now.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2017 04:57 PM

Mr Cunningham, 
  I am sorry you feel this way, we providedyour daughter with a loaner while  she was in the shop, keeping her updated throughout the process.  We do understand it took longer than expected. The service we performed was free, how is that not a good value? 
We respect your opinion,  just confusing. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
PK
gravatar
Peter K.
Hickory Creek, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Yes always..
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/02/2017 03:27 PM

Thank you, Mr. Kim

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Lewisville, TX
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
The location is of great help
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2017 08:52 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
CH
gravatar
Clarence H.
Lake Dallas, TX
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and timely
Yes I would
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/31/2016 07:54 AM

Thank you Mr. Harden

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
PP
gravatar
PATRICK P.
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls
Appointments scheduling is easy
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/12/2016 06:35 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
CH
gravatar
Clarence H.
Lake Dallas, TX
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very efficient
Great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/05/2016 05:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
LD
gravatar
Lucien D.
Shady Shores, TX
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and people
Service personnel take the time to listen. Love the product however service is very important to us and Eckert delivers!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/23/2016 09:18 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
JT
gravatar
John T.
Denton, TX
2010 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Friendly, fair, thorough, with free loaner vehicles.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/19/2016 08:24 AM

Please bring it in so we can check it sir. Be more than happy to diagnose.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
MM
gravatar
Micheal M.
Little Elm, TX
2013 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job. Now stop forgetting to wash my car, especially since you had it for 6 days.
Use Eckert and not Huffines. You will thank yourself later.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2016 04:33 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Short and sweet
Service was fast. I have no complains.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2016 10:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
PB
gravatar
PEGGY B.
Krum, TX
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
8 years experience
I bought my car from Eckert in 2006 and they are the only dealership that has serviced it. The buying experience was one of the easiest least pressure car sales I've ever dealt with and the service dept has always been good, never felt like I was sold something I didn't need. In fact they will tell you if they see something, but will also tell you if they think you need to deal with it right away or can deal with a little further down the road. Have NEVER been told like I have from other dealerships ...this car may not make it home, you need to do this work RIGHT now. Jimmy has been my service advisor for quite a while, always a nice, respectful experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/27/2015 11:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
MM
gravatar
MICHAEL M.
Lewisville, TX
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Advisors are friendly. Easy to get to.
Could use some new reading material and mix the variety of material.
Recommended
Employees worked with
RP
ROBIN PETERSON
LM
gravatar
Lori M.
Coppell, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent experience, as always
I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!
DYLAN H. from Eckert Hyundai responded on 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
AH
gravatar
Alexandria H.
Denton, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.
DYLAN H. from Eckert Hyundai responded on 03/04/2022 06:07 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.