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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

SV
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Steven V.
Palm Coast, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
I had a great experience with the dealership everyone reaches out to you to help
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/20/2021 07:54 AM

 We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CT
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Carl T.
Saint Augustine, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It's the car, mainly. I like the cars
I have always been satisfied with this Hyundai dealership
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2021 01:40 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are always happy to see you and appreciate your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JN
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Jan N.
St. Augustine, FL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
9
Category: Service
Supply line issue
My issue was sorted
Employees worked with
RY
ROGER YOUNG
JN
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Jan N.
St. Augustine, FL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
9
Category: Service
Supply line issue
My issue was sorted
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2021
Service Type: Maintenance
6
Category: Service
Parts unavailable to repair
I brought the vehicle in two times.
Waited a week for appointment to discover part needed was unavailable for an undetermined amount of time (still waiting). Was asked to pre-Pay for part to insure I could get one.
Was advised not to drive on highway….going on week 3 with this issue
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2021 12:32 PM

 Thank you for sharing your service experience with us and we appreciate you bringing this to our attention so we may get this addressed.  Our sincere apologies for any inconvenience this may have caused and Roger will be following up with shorlty. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JL
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Jim L.
St. Augustine, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Top notch team
In every aspect this dealership is professional, knowledgeable and courteous.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2021 02:31 PM

 Thank you for taking the time to share your service experience with us and your kind words with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GC
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Geraldine C.
Palm Coast, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy and stress free
This dealership has been top notch from the purchase of my vehicle down to the maintenance and everything in between. I wouldn’t hesitate for a minute to return to purchase again. I also wouldn’t hesitate to recommend this dealership to everyone. I’m always treated with respect and courtesy. Nothing is ever an issue there.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2021 02:28 PM

 Thank you for taking the time to share your service experience and kind words with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Efficient service
Was in and out in an hour
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2021 02:16 PM

 We appreciate you taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Na
Everything ok
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/25/2021 12:07 PM

  Thank you for sharing your service experience with us and the 5 star  rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
WM
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Wilbert M.
Palatka, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good work
On your visit to Hyundai of St. Augustine try it for yourself.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/27/2021 05:48 AM

 We greatly appreciate you taking the time to share your service experience with us. We are committed to keeping you safe while exceeding your expectations. Roger, your service consultant will be following up with you to make sure we can continue to improve our guest's experiences.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KP
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Kathleen P.
St. Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Great service, very friendly & very professional staff. My car was washed & front seating area vacuumed.
Again great service.
CHERYL B. from Hyundai of St. Augustine responded on 08/09/2021 05:14 AM

Thank you for taking the time to share your service experience with us and your feedback. We are committed to keeping you safe while exceeding your expectations.
Thank you for the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
TM
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Tracey M.
Saint Augustine, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Roger and the rest of the staff are just so friendly, helpful, but don’t try to pressure me into buying services I don’t need!
Excellent staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/20/2021 01:41 PM

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CV
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Camilo V.
Jacksonville, FL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice place. Should have more free amenities.
Although I gave it a 5 star rating, the place needs a few minor improvements.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2021 06:14 AM

  We sincerely appreciate you taking the time to share your service experience and candid feedback with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Interlachen, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Impressed!
I had a wonderful experience at Hyundai in St. Augustine! My service advisor Roger was great! He returned my call about scheduling was the first gold star! Next he arranged for me to be shuttled to my job. I had the most wonderful man to shuttle me to and from work. He was very polite and kind. I regret that I didnt get his name! Roger called me a short time later to let me know they had already started working on my car and explained the service teams recommendations ONE HOUR early! They completed the job before my original appointment start time! No pressure at all to upgrade or for add ons that typically happen. Also my car has 175,000, so I was fully expecting the spiel about trading in my car and to try sell me a new one. Not one single word about it! YAY! Check out was smooth and quick. Overall a delightful, easy experience. I will definitely come here from now on! :)
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/07/2021 10:23 AM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
NC
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Nathaniel C.
Saint Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2021 10:25 AM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SJ
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Sara J.
Kingston, TN
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai of St Augustine is Fantastic!
I can’t begin to express how grateful I am to Hyundai of St. Augustine. We were traveling through Florida when we developed car trouble. Even though we didn’t have an appointment, they took us straight in. Everyone was welcoming and friendly. We were allowed to take our dog into the waiting room. Our car was up and running in less than two hours. I highly recommend Hyundai of St. Augustine!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/01/2021 01:52 PM

 Thank you for taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
BR
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Barbara R.
Jacksonville, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior Service
I highly recommend Hyundai of Saint Augustine. I drove down from Jacksonville because a trust them to take care of my 2019 Santa Fe (my fourth vehicle from their dealership) guess you can say we are a family of Hyundai’s as my step daughter just bought hers, and my husband drives a Tucson, mine is a Santa Fe, and I used to own a Sonata. Car shopping or service I recommend Hyundai of Saint Augustine.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 06/28/2021 05:46 AM

Thank you for taking the time to share your service experience with us and kind words with us. Roger and our  service team are committed to keeping you safe while exceeding your expectations and for the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

CHERYL B. from Hyundai of St. Augustine responded on 06/28/2021 05:47 AM

Thank you for taking the time to share your service experience with us and kind words with us. Roger and our  service team are committed to keeping you safe while exceeding your expectations and for the 5 star rating.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
AK
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Andre K.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Sonata
Nice place. Knowledgeable staff especially Roger Yong. Thanks!
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 06/23/2021 05:33 AM

Thank you for taking the time to share your service experience with us and kind words with us. Roger and our  service team are committed to keeping you safe while exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/24/2021 06:24 AM

 We appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RK
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Richard K.
St. Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff
Excellent services
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/18/2021 02:26 PM

 We sincerely appreciate you taking the time to share your service experience and kind words with us. Roger and Justin are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AK
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Andre K.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice place. Knowledgeable staff.
Nice place. Knowledgeable staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2021 05:49 AM

We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DG
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Dina G.
Palm Coast, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Every time that I have gone to Hyundai of St. Augustine, I have always received excellent customer service. Roger is an excellent adviser and is very hands on and will make sure that you are totally satisfied before you leave. He also takes the time to explain what was done to your car and what is recommended and why. I appreciate the hands on approach. The waiting area is also very clean and comfortable. All repairs have always been done in a timely manner as well.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/01/2021 02:00 PM

 We greatly appreciate you taking the time to share your service experiences with us and your kind words. Roger and our service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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