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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

JT
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Jerry T.
Saint Augustine, FL
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Never have to wait long
My Service advisor Roger Young is always very courteous, and very knowledgeable of the needs of my car. He remembers my name and treats my car like it is his own. It really is a pleasure bringing my car in for service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2020 06:56 AM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MG
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Michele G.
Palm Coast, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
Service Department employee's are always professional and friendly
Roger is one of the nicest people I have dealt with in this dealership since purchasing my 2016 Santa Fe. He is always warm, friendly, courteous and professional, in all our dealings. When I ask, he explains what the service is that is being offered and the cost. He was really helpful in having my fuel guage replaced because it didn't work properly.
Recommended
Employees worked with
RY
ROGER YOUNG
MG
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Michele G.
Palm Coast, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
Service Department employee's are always professional and friendly
Roger is one of the nicest people I have dealt with in this dealership since purchasing my 2016 Santa Fe. He is always warm, friendly, courteous and professional, in all our dealings. When I ask, he explains what the service is that is being offered and the cost. He was really helpful in having my fuel guage replaced because it didn't work properly.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/25/2020
Service Type: Maintenance
Category: Service
Friendly, professional people
Although I am not always thrilled with what I consider great value for dollar when in the service area, I am always pleased with the professionalism of the people with whom I come in contact while there.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/26/2020 06:07 AM

 Thank you for taking the time to share your service experience and candid feedback with us. Roger, your service consultant will be following up with you shortly. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Ponte Vedra, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
N/A
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/22/2020 09:22 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
BP
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Barbara P.
Saint Johns, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Kind helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/21/2020 06:10 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our Service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DN
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Deolinda N.
Palm Coast, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Always great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/06/2020 07:22 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
VK
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Vicky K.
Pomona Park, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful service staff
The service staff...was very helpful. Explained in simple terms options.
Very professional!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/05/2020 05:28 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/28/2020 09:29 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JT
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John T.
Palm Coast, FL
2018 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence
Very professional staff, waiting area clean and accommodating. Service is exceptional and always has met my needs.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/28/2020 09:34 AM

 Thank you for taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
PW
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Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I have had my car for 10 years and I only get it serviced at Hyundai. I am treated respectfully each time as if I am servicing a new car. Hyundai is the best.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2020 12:01 PM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
CM
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Cindy M.
Keystone Heights, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Roger was kind and courteous and got my services in a timely manner. I highly recommend ty is service department.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2020 12:03 PM

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JP
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Jb P.
Saint Augustine, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
All of our experiences with the Saint Augustine Hyundai operation are good and this is our third purchase of Hyundai’s second at this dealership.
All of our experiences with the Saint Augustine Hyundai operation are good and this is our third purchase of Hyundai’s second at this dealership.Roger in service has been super helpful And knows that I was in the five minute business most of my life so we speak the same language! Ha ha
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/09/2020 01:23 PM

 We greatly appreciate you taking the time to share your service experience and kind words with us. Our team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
TW
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Terrance W.
Saint Augustine, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/08/2020 12:56 PM

 We thank you for sharing your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AR
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Avelino R.
Palm Coast, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
2019 Santa Fe Maintenance
Everything from scheduling, arrival processing, actual work and interacting with personnel was a breeze. The service adviser keeps me informed of issues all the time. Keep up the excellent job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/08/2020 05:42 AM

 We appreciate you taking the time to share your service experience with us. We are committed to keeping you safe while exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AL
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Albert L.
Palm Coast, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service writer Roger
Roger works very hard to meet your expectations!!
He has every time with me for the last 5yrs.
Thank You Roger
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/01/2020 05:46 AM

 We greatly appreciate you taking the time to share your service experience and kind words with us. It is always a pleasure having you visit and we sincerely enjoy your conversations. We are committed to keeping you safe while exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
GB
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George B.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Buy Hyundai
The service personal are worm and friendly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/31/2020 05:38 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.
 We are now offering contact-less service with communications through text and emails.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
The workers are very helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/27/2020 05:35 AM

 Thank you for sharing your service experience and kind words with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DK
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David K.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Blown tire issue
The service advisor had already ordered 2 tires for my car even before my car arrived via the tow truck. I brought along my book to read, but I didn't even finish one chapter of my book when I paid for the installation of the two tires and was on my way again.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/24/2020 05:40 AM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JL
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Joseph L.
Jacksonville, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Every thing is perfect
Great place
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2020 06:38 AM

 Thank you for sharing your service experience with us. Our apologizes for the extra time needed to complete your service. Our service team is committed to keeping you safe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Interlachen, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer since 2013
Great people and
Vehicles
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2020 06:35 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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