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STEVE CHOUINARD

Torrington Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78

Reviews of STEVE CHOUINARD

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Susan B.
Torrington, CT
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trustworthy and timely
It's always so easy to go into service, turn over my car for whatever service, and sit back and relax in the waiting area. Guys always get me done on time and I'm out of there!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 05/03/2019 01:56 PM

Thank you Susan for your review. Have a great weekend.

Employees worked with
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STEVE CHOUINARD
BC
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Brenda C.
Miami, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy scheduling, fast service
Fast service
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 05/03/2019 01:55 PM

Thank you Brenda for your review. Have a great weekend.

Employees worked with
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STEVE CHOUINARD
EC
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Elizabeth C.
East Haven, CT
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My tire light is still on, they never fixed that issue
Please see review title
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 05/01/2019 11:31 AM

Thank you Elizabeth for your review. I pulled your file and spoke with your tech the tire pressures were all low we adjusted them to 33 psi and light went off.  If the light returns that means you have a tire leak. Call for appt 860-489-0471. 

Employees worked with
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STEVE CHOUINARD
FL
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Filippo L.
Torrington, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled maintenance service
We have used Alfano's Torrington Hyunday since it opened for business, have purchased three vehicles and they have always exceeded our expectations. Very courteous and professional personnel.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/29/2019 11:06 AM

Thank you Filippo for your review. It helps us a lot.

Employees worked with
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STEVE CHOUINARD
MS
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Maria S.
Winsted, CT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
I was in for a new muffler which was covered under warranty and everything went well!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/29/2019 06:39 AM

Thank you Maria for your review. Enjoy your day.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Goshen, CT
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
TRUST...EXpertise...and the patient education they provide me
There is no greater value you can give a service provider than the absolute trust I have in this service center. I would not bring my car to anyone else. They not only provide excellent and courteous service but they patiently explain what's going on with my car and help me plan for future service dates but they also give me options as to how to maximize service times within my budget.
I have learned more about my car and it's care in the short time I have owned my Hyundai than in all the years with all
the cars I have owned previously...and I'm no youngster!!!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/18/2019 05:32 AM

Thank you for your review. It helps us a lot. Have a great day.

Employees worked with
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STEVE CHOUINARD
PS
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Pearl S.
Simsbury, CT
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I gave it 5 stars as I always have good service and the service dept. listens to me.
The service dept people is always friendly and helpful. Steve explains everything to me and that helps.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/18/2019 05:31 AM

Thank you Pearl for your review. Have a great day.

Employees worked with
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STEVE CHOUINARD
MS
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Maria S.
Winsted, CT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was above and beyond!
i’m sorry to say that I can’t remember the service Rep’s name (dark hair) that advised me that I have a small leak from my muffler and he knows that I’m out of warranty but he wanted to check on something else because sometimes the emissions will allow for a warranty to cover this type of service and sure enough after checking I was told that my muffler will be under warranty and no cost to me !! He went above and beyond to take the extra time to look into this for me while I was there and I so appreciate it !!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/17/2019 11:11 AM

Thank you Maria for your review. His name is Steve and I will pass this along to him.

CHRISTOPHER D. from Torrington Hyundai responded on 04/17/2019 11:12 AM

BTW your muffler is here in case he didn't call you yet. 

Employees worked with
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STEVE CHOUINARD
CB
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Cassie B.
Sandisfield, MA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing customer service
Every time I have been here Steve has been extremely helpful and very knowledgeable about what my car needed. Thank you for your help and service Steve!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/17/2019 10:32 AM

Thank you Cassie for your review. I will pass this along to Steve. Have a great day.

Employees worked with
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STEVE CHOUINARD
PO
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Paige O.
Winsted, CT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Did excellent job serving my car.
Thank you
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/16/2019 05:22 AM

Thank you Paige for your review. It helps a lot.

Employees worked with
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STEVE CHOUINARD
CW
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Cindi W.
Winsted, CT
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I love my Hyundai Elantra Touring!! Its approaching 100,000 miles and they answered all my questions about reaching this mileage!! Trust their service department implicitly and the service has been excellent!!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/09/2019 07:47 AM

Thank you Cindi for your review. Have a great day.

Employees worked with
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STEVE CHOUINARD
AP
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Anthony P.
Watertown, CT
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Very thorough.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/05/2019 05:08 AM

Thank you Anthony for your review. Hopefully on your next service visit we will have earned a 5 star rating. Have a great weekend.

Employees worked with
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STEVE CHOUINARD
WM
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Wendy M.
Torrington, CT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great team!!!
Steve, Larry and the new Service Manager are quite the team!!! Always a pleasure being there.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/03/2019 01:43 PM

Thank you Wendy for your review. It helps us a lot....

Employees worked with
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STEVE CHOUINARD
PM
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Pamela M.
West Hartford, CT
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I consistently receive great service at Alfano...terrific service department! Worth the drive....
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/01/2019 11:18 AM

Thank you Pamela for your review. Have a great day.

Employees worked with
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STEVE CHOUINARD
NA
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Nancy A.
Goshen, CT
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance lights push you into service
Ok service
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/01/2019 05:30 AM

Thank you Nancy for your review. Hopefully next vist we will have earned a five star rating. 

Employees worked with
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STEVE CHOUINARD
FR
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Frances R.
Canton, CT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy customer
Quick service, great customer service
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/01/2019 05:25 AM

Thank you Frances for your review. Have a great day.

Employees worked with
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STEVE CHOUINARD
SM
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Sharri M.
Torrington, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great hospitality and a great service center to be in, and a friendly atmosphere
great place to have service done to your vehicle and repairs . Steve in service goes over and beyond to help you out, explains in derail what is wrong with your vehicle. The only service i would make a change in is free tire rotation when you purchase tires from the dealership you may get more in sales by giving that service, as i already purchased a few sets from the dealership. Wish i had that service. Thanks again for a job well done by all, see you all when both are cars are due for service
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/01/2019 05:21 AM

Thank you Sharri for your review. From this point forward we will not charge you for rotating your tires I will note this in your file. Thank you.

Employees worked with
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STEVE CHOUINARD
RH
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Ruth H.
Cheshire, CT
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
fast service
friendly service
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/01/2019 05:17 AM

Thank you Ruth for your review. It helps us a lot.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Salisbury, CT
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Lax service
It’s the only Hyundai dealer around. Not happy with them! You need to have “ GOOD” technically trained people, and stay on top of them. Twice this has happened to me there.

First time they had a tech change my oil, never fixed the notification on the steering wheel. I’m 45 minutes , one way from the dealership, not convenient for me to return . Clearly in a hurry! Poor responsibility in customer service.

This last error was also preventable, with the tech not seeing a screw in my tire, but I could ! Unacceptable !!! I deserve better service! Must trust in this dealership is shaken. Actions speak louder than words, bet that’s all I get?

You can print my name but , I want Hyundai Motor of America to see this and the management of the dearship as well! Thank you.
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:20 AM

Thank you for your review. Sorry about your service visit. I have a feeling he checked the wrong tire being the screw was so obvious. I have spoken to the tech about this. I do apoligize for missing that repair.

Employees worked with
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STEVE CHOUINARD
PC
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Patricia C.
Torrington, CT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Less stress
Good service, and courteous staff make getting a car serviced a stress less experience.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:01 AM

Thank you Patricia for your review. Have a great weekend.

Employees worked with
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STEVE CHOUINARD
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