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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

GS
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Guy S.
Pine Grove, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A very impressive Dealership and owner !
In a few words . I have been a customer of this Dealership for about 18 years. So this says it all.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/17/2021 09:05 AM

Thank you Guy for the great survey!

You have been a faithful, long-time customer of ours.
We are truly thankful for you.
We value you and your time tremendously!

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tamaqua, PA
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine recall issues
The 2014 Sonata has en engine recall/class action suit for certain models, which includes mine. I was not given accurate information about the underlying cause of the reason why my car stopped working properly. Some warranty work was completed, but the root cause of why my engine was not working right was simply denied and covered up. I understand recalls cost the company money, but it wasn't my fault that my engine was machined improperly coming off the line. Metal shavings in the engine clearly ends up with engine failure or a class action suit wouldn't have been created. Just own up to what happened and make it right. And don't lie to customers who know nothing about cars and try to sell them a bunch of other products even though their car is going to die.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/08/2021 03:45 PM

Thank you for taking the time to fill out our survey.
Your opinion is very important to us.

I apologize your experience was not satisfactory.
I want to tell you that by no means we were trying to take advantage of you or the situation.
Your vehicle needed alot of immediate and long term repairs.
The immediate repairs needed to be completed so we can address and eventually perform those long term repairs. 
There is a process that we (the dealer) and Hyundai that needs to be followed so the long term repairs can be covered/repaired under warranty.
My goal was to get to that point.
I am aware of the phrase "perception is reality" .. I know by your comments you feel you were mistreated.
I truly apologize for those feelings and would love another opportunity to gain your trust.

Please let me know if I can help with any future vehicle needs.

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MP
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Mia P.
Sinking Spring, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Sonata service was exceptional
I had a tire issue and the service advisor was able to schedule me the same day for service. They diagnosed the issue and replaced the tire in an efficient manner at an affordable price.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/01/2021 04:51 AM

Thank you Doug & Mia for the 5 star survey!

You guys have been long-time faithful customers of ours for many years.
We appreciate and value you tremendously.
It is always a pleasure to see you guys.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Sugarloaf, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and accommodating
The team at Freedom Hyundai were great. They were informative, friendly and accommodating my needs. They went above and beyond to make sure I was satisfied with car. I would recommend this dealership to all friends and family.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 02/19/2021 10:53 AM

Wow! Thank you for the 5 star survey and the kind words!

We are extremely grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
PC
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Paul C.
Kutztown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and efficiency
They were quick with the service and very helpful with any questions I had. Did a great job working on my car and haven’t had any problems since changing to them for repairs
Recommended
STEPHEN C E. from Kelly Hyundai responded on 02/15/2021 05:13 AM

Thank you Paul for the 5 star survey and the kind words!

We are truly grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
North Wales, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/26/2021 04:47 AM

Thank you for  the 5 star review!

We are thankful for your business and the time you spend with us.
We look forward to another opportunity to serve.

Have a great rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gas Cap
After market gas caps do not seal properly and cause the check engine light to appear
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/28/2020 02:09 PM

Thank you Brad for the 5 star survey!

We appreciate the 5 stars even though you had a "not so positive" experience.
Hopefully we will not have to see for such a "frivolous" repair again.

We value you and your time tremendously.

Happy New Year!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
EV
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Eusebio V.
Reading, PA
2020 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Friendly staff, easy to work with. Helpful and attractive to needs of vehicle and owner
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/17/2020 04:43 AM

Thank you Eusebio for the 5 star survey!

We are thankful for you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KM
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Kenneth M.
Lehighton, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Freedom Hyundai service team
Overall a very good dealership. Service done right the first time. First Hyundai I bought elsewhere clis to were I lived at the time . Then I moved and discovered Freedom had serviced here since . Last 2 sonatas were both from Freedom.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/11/2020 03:12 PM

Thank you Ken for the 5 star survey!

It is always a pleasure to see you and service your vehicle.
You have been a long time/faithful customer.
We value you and your time with us tremendously.

Have a great weekend and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WL
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Wayne L.
Reading, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast and great service
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/08/2020 10:41 AM

Thank you Wayne for the 5 star survey!

It is always a pleasure to see you.
We are grateful for you and your business.

Have a great week and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JK
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John K.
Shenandoah, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A Nice Hyundai Dealership
Been buying and leasing vehicles since 2018 at Freedom Hyundai and really enjoy everything about the place.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/30/2020 09:08 AM

Thank you John for the 5 star survey!

We are extremely grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
SB
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Sherry B.
Pottsville, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Hyundai Service Center Center in Hamburg Pa is great The staff goes out of the way to make sure you understand what work they are doing on your car The waiting area is clean and comfortable
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/25/2020 04:02 AM

Thank you Sherry for the 5 star survey!

We are extremely grateful for you and your business with us.
We look forward to your next visit.

Happy Thanksgiving!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Sinking Spring, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional staff
Staff is always professional but most importantly they’re friendly and always willing to not only answer your questions but explain what is being done to your vehicle and why.
Recommended
Corey S. from Kelly Hyundai responded on 11/13/2020 11:46 AM

Thank you for the 5 star survey!

We are very thankful for you and your time.
We look for to seeing you next time.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employees worked with
SE
STEPHEN EBERHARDT
BM
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Barbara M.
New Ringgold, PA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kona
Repaired without appt., but felt tire should be replaced for free. Vehicle is only 3 months old.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/06/2020 05:14 AM

Thank you Barbara for taking the time to fill out our survey.

I understand your frustration about the tire.
I am glad we were able to get you fixed up quickly.
Here's hoping you won't have to deal with same situation again.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GG
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Gregory G.
Newmanstown, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service review
excellent
Recommended
STEPHEN C E. from Kelly Hyundai responded on 09/21/2020 02:20 PM

Thank you Greg for the 5 star survey!

It is our pleasure to serve.
We look forward to your next visit with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CS
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Cheyenne S.
Kutztown, PA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The Best!
They were very flexible with scheduling my appointment and explained everything to me in a way where I was not confused
Recommended
Corey S. from Kelly Hyundai responded on 09/08/2020 10:53 AM

Thank you for taking the time to complete our survey and the 5 star review! We appreciate the positive feedback and are pleased to hear your visit went well! If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mcadoo, PA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Timely attention, quick and efficient service! Super friendly and accommodating! Clean facility and precautionary ( mask wearing and distancing) while all were professional
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/28/2020 11:20 AM

Thank you for the 5 star survey and the nice words!

Your opinion is extremely important to us.
We value you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KW
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Kathleen W.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was prompt and they took care of several services on my vehicle keeping costs to a minimum.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/18/2020 04:15 AM

Thank you Kathleen for the 5 star survey!

We are thankful for you and the time you spend with.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GB
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Gerard B.
Shoemakersville, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing Again
Top Notch! Fast and Friendly.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/10/2020 03:12 PM

Thank you Gerard for the 5 star survey!

We are grateful for your time and patience in getting your concern fixed for your vehicle.
I am very glad it worked out.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customerVerified Customer
Category: Service
Motor Warranty
The service team did a great job explaining the repairs and completed them in a timely manner! They also quickly addressed and fixed all our concerns and the service manager was especially helpful and informative.
Recommended
Employees worked with
SE
STEPHEN EBERHARDT
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