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STEVE ENRIQUEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(684 reviews)
78

GL
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Gordon L.
Aguanga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast processing
Scheduled for 2 hours and done in 41 minutes.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:25 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JC
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Jane C.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Whenever I go to Temecula Hyundai and get Steve Enriquez I'm never disappointed. He gives incredible customer service and makes you feel secure in the fact that everything is taken care of.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:24 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service !!
Great coffee! Fast service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:20 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AB
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Allison B.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A.Bell
Service was excellent.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:33 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DK
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Douglas K.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Just a no hassle experience. Appreciated.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:33 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AH
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Anthony H.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
A++++
Thanks Steve for going the extra mile to help me.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:32 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:31 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

SS
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Stephen S.
Aguanga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:31 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service, Okay Pricing
Yes, the dealer is a little more expensive than the mom and pop shop or tire store, but when I'm servicing my 120k miles out of warranty Genesis coupe I never take it anywhere else. My car has never had the check engine go off (knock on wood) and it's because of these guys. I service it on time, every time, at the dealership. They quote high (without tax) so you'll generally walk away with a better deal than you thought. If peace of mind is your thing, bring your car here. Had transmission service, front brakes replaced, spark plugs replaced, and coolant drained and replaced. They got it all done in about 4 hours and my car feels like it's new! Thanks Temecula Hyundai service team!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:31 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JP
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Joanne P.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great sevice
Efficient service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:30 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

WW
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William W.
Winchester, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
As always, friendly and expedient service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:29 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Yes
Very friendly and helpful
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/06/2019 09:37 AM

Thank you so very much for returning the survey with a great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and convenient
Always a pleasant place to do business.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/05/2019 11:13 AM

Thank you so very much for the great 5 star review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Perris, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
Always great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:14 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Steve is a great advisor and he will take care of your car needs.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:13 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

TT
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Tami T.
Fallbrook, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I have been bringing my car for service since it was new. Everyone is always helpful and friendly. That hasn't changed, but this last time there was a mistake made. A cleaning rag was left under the hood. It was burning and could have caused a lot of damage. Fortunately it didn't.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:13 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

LH
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Lowell H.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always very polite and friendly.
Very Friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:12 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
On time, not pushy, fair prices. Found extra warranty work I wasn't aware of.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:12 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service. Fair Price.
These guys are always slammed, so I like to plan my appointments with a ride. That being said they are overly honest about quotes. There have been a couple of visits that my actual price is actually cheaper than the estimate because they found shortcuts. Really great service team. Plus my car comes out looking like I spent $30 on a car wash. Love it here. I don't go anywhere else for my service needs (even if some things are a little more expensive).
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:11 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

TB
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Thomas B.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
2013 Sonta Engine Issue Fixed
My wife's 2013 Sonata recently broke down and the engine had seized at 102,000 miles when the warranty was 100,000. I guess this was an issue with this particular year and Temecula Hyundai really stepped up to the plate and stood behind their product. I called and talked to Steve who arranged a loaner car and my wife's car was taken care of under warranty with $0 out of pocket.

My wife went from really bummed to thrilled at how everything was handled. Her last 2 cars have been Hyundais and she has no plans to change on her next car. Excellent service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/18/2019 08:30 AM

Thank you for the great review. We are happy to have you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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