Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
avatar

STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(661 reviews)
81

Reviews of STEVE ENRIQUEZ

PB
gravatar
Paul B.
Temecula, CA
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Effort to please customer
Friendlyness
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/19/2018 01:39 PM

Thanks for visiting Temecula Hyundai. We hope to see you again on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Winchester, CA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty service
A necessary evil.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/13/2018 07:33 AM

Hope we provided excellent service for you on your last visit. Hope to see you again soon.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
ES
gravatar
Erin S.
Menifee, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service, just had to come here on a crowded day
Friendly service people. Battery replacement took over 2 hours due to crowd, looked like about 4 cars in service area when I arrived. No choice but to wait, luckily it was still under warranty.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/02/2018 02:58 PM

So sorry for the time we took to replace the battery in the vehicle. It appears that you caught us on a busy day and we were able to squeeze you in between our schedule. No excuse whats so ever but thank you for your understanding. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is Really Good Sales is Horrible
Maybe yours will be better
Not Recommended
Employees worked with
avatar
STEVE ENRIQUEZ
HB
gravatar
Herbert B.
Temecula, CA
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I do like the Sunday appointment service. Estimated time was close to accurate.
The Multi-Point Inspection Form was not presented until requested. I want to have this report provided and discussed when the bill is presented. Other than this omission, I am entirely satisfied with the service performed and the friendliness and efficiency of the staff.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/29/2018 08:31 AM

I'm sorry for the inconvenience at the last service. If there is anything i can do for you in the future, please feel free to contact me if you would like. 





                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
CT
gravatar
Carolyn T.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service rating
Very good!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/24/2018 06:13 AM

Thank you for the feedback. We greatly appreciated your business. We hope you see you on your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
SB
gravatar
Sabrina B.
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change review
Great service only compliant was wait time!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/20/2018 07:40 AM

I wanted to thank you for your last visit. We do greatly appreciate your business and I will be having a conversation with my team on the time it took. We hope to see you for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
JM
gravatar
Jeffrey M.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs Improvement
Customer Service from my advisor was great. The whole department has changed recently and the vibe is not the same. They charge you to check for warranty issues.
Not Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:51 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
CE
gravatar
Carol E.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Its acceptable
I love my car. I deal with its service. I would definitely recommend the car. The service is acceptable. It’s nothing special.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/29/2017 08:07 AM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
TB
gravatar
Tanya B.
Murrieta, CA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:32 PM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
JK
gravatar
Juliet K.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
SOnota RECall
There are not much to say, the recall for seat belt only takes 2 second to add in the sticker.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:31 PM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2010 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gets the job done
Good, straight to the point place to go to get your Hyundai serviced
Recommended
STEVE J E. from Temecula Hyundai responded on 12/19/2017 11:48 AM

Thank you for your feedback. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
San Diego, CA
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice facility...Salespeople hustling a pain. Lots of time waiting. Courteous people
Ok service b
Recommended
STEVE J E. from Temecula Hyundai responded on 12/19/2017 11:50 AM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2017 Hyundai Ioniq Elec
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service was good
Recommended
Employees worked with
avatar
STEVE ENRIQUEZ
MR
gravatar
Marilyn R.
Menifee, CA
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai representatives from check in to completion were knowledgeable!
Friendly and caring, the service department at Hyundai Temecula has great people. I was welcomed, checked in, and guided to the lounge within my first five minutes. They knew which service I had requested so no duplication of paperwork. The lounge was cold, coffee machine out of order, but vending machines with snacks and drinks were available.
Recommended
STEVE J E. from Temecula Hyundai responded on 11/18/2017 06:33 AM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. We apologize regarding the temperature in the waiting lounge with our crazy weather of hot one day cold the next we try to stay on top of readjusting the temperature but it must have been missed that day.  Unfortunately the coffee machine was out of order that day but has now been fixed. I would like to apologize on behalf of Temecula Hyundai for these short comings. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
TK
gravatar
Terry K.
Winchester, CA
2009 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's close by and fast
Good place
Recommended
STEVE J E. from Temecula Hyundai responded on 11/18/2017 06:36 AM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
San Marcos, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
All star in service.
Steve in Service was professional, brought the problem yo my attention to me early and gave me a quick estimate for troubleshooting. As it turns out I went on a few test drives and found a great hybrid. I had such a great connection with Steve that I will bring my car back for return business on my 2022!
Thanks for reaching out, you are one of Hyundai’s shining stars.
I’d also like to commend Richard D. for his professionalism and courtesy. He made me a return customer at Hyundai Temecula.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2021
Service Type: Repair
Category: Service
Sell the features, not your home videos.
Salesperson was overly friendly and distracting showing me personal photos and VIDEOS while I was on a test drive which was extremely distracting. I learned more about him and his family than I did about the features of the car. He received few personal calls during the course of several test drives then later invites me to get a drink.
I hadn’t eaten all day (it was nearly 4pm) drinking and driving my new car home would have been at terrible idea and it felt awkward to be asked. Pretty sure the conversation goes very differently with men purchasing cars.
Not Recommended
RICHARD D. from Temecula Hyundai responded on 06/15/2021 12:07 PM

I apologize for the experiance you had at Temecula Hyundai. The Salesperson involved in the inapropriate behavior towards you has been disciplined and terminated. If you can please call me directly at your convienance, I would like to discuss the issue with you. We at Temecula Hyundai take this acusation very seriously and beahavior of this type is not tolerated by any person working at Temecula Hyundai. I again apologize for your expeeriance at Temecula Hyundai.

Employees worked with
avatar
STEVE ENRIQUEZ
JN
gravatar
Julia N.
Temecula, CA
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2021
Service Type: Repair
Category: Service
STEVE J E. from Temecula Hyundai responded on 03/12/2021 04:16 PM

Thank you for taking the time to speak with me regarding your visit again i want to apologize on how your initial arrival was and thank you for bringing it to our attention. 
i look forward to seeing you next saturday to complete your recalls 

respectfully 
Steve Enriquez

Employees worked with
avatar
STEVE ENRIQUEZ
DV
gravatar
Debra V.
Menifee, CA
2016 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customerVerified Customer
Category: Service
Supreme Customer Service
Steve my Service advisor is very passionate about giving supreme customer service/Satisfaction. I called Steve, explained my service light was on, Steve told me too me my vehicle in right away, there staff corrected my issue with the service light on. Steve explained everything in detail, he even addressed the phone system and inform me they have implemented a better system. Steve brought my vehicle up, it was washed looked brand new!
Thank you for your superb service Steve and Staff. I will defiantly be back!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2021
Service Type: Repair
Category: Service
Thank you very much for. getting back to me Steve. I do see how busy you are.
I respect you as a Service writer, I watched how much you and how hard you worked. I was amazed
You did inform me and you did go out of your way to get me a car. You will go far. The dealership should recognize how hard you work
I was disappointed the condition of my vechice I feel the vechice should of been cleaner inside
It is hard to get through the service department..
I do thank you for everything you have done. I waited for a reply back .I know it was not your fault. Who ever changed the oill should of automatic reset the system. Thank you
Recommended
STEVE J E. from Temecula Hyundai responded on 03/06/2021 05:58 PM

Thank you for taking the time to bring this to our attention we were able to track down the voicemail to a generic voicemail box in the sales dept which we have now deactivated so this will not happen again. we do appologize for the incovience this has caused and we want to make sure you are provided with excellent service and responsiveness. I tired reach out several times and left several message whenever you are available please give me a call or text so I can disscuss a way to make things right and give you the 5 star service evey temecula hyundai customer deserves. 
Thank you for your time and look forward to speaking with you.

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Great service!
The manager provided great service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2020
Service Type: Maintenance
Category: Service
Good Overall
They clean your vehicle upon completion of service. Though I wish that I didn’t have to come up and check to see when the service was completed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:47 AM

Thank you for the feedback, I will be more then happy to have a conversation with our staff and make sure they are more attentive to the time once the vehicle is completed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.