STEVE ENRIQUEZ

Thank you so much for talking with me this morning. I appreciate your time.

I am so very sorry for what happened on your last service visit. I will be in contact shortly after I speak to everyone involved with the last visit. 

Mr. Munch, 

I tried to call you to go over some paperwork and I left a message. Please feel free to contact me or I will call you later this afternoon. We had made a mistake on the Multi point inspections and I wanted to go over some details with you. I hope to hear from you soon. 

Thank you very much for the great survey response. We appreciate your business. 

 

Thank you again for the re-score. 

I am sorry that the service you came in for took too long to get completed. We always make sure to get the complete multi point inspection performed and also a car wash and vacuum. Please let us know in the future if you would like us to skip the inspection or car was and it will definitely shorten your visit. I once again apologize for the time it took to complete your service. 

I would like to take the time to apologize for the inconvenience.  I have spoken to all of our personnel about the situation that occurred and they were all very apologetic about the confusion of the situation. We normally don't have issues like this and I would like to apologize.  Please feel free to let me know what we can do to keep you coming back and happy on any future services. 

I'm so very sorry for the inconvenience of the S.D card. I will be in touch as soon as I can get a hold of the person that was going handle this for you and get some answers. Once again I am so very sorry that this has occurred. 

Thank you for taking the time to talk with me today and for the great feedback. We appreciate your business and hope to see you back soon. 

Thank you for taking the time to inform us about the phone situation. I am so sorry for the inconvenience. We will see you next week for the replacement of the door handle. 

Thank you so very much for the feedback. Per our conversation please stop by and see me for further inspections on the tires that were recommended. I hope that you have a great week and enjoy your trip. 

Thank you for coming by to get your vehicle serviced with us. I am so sorry for the inconvenience of the cable under the pedal. I will be having a conversation with the person that worked on your vehicle. 

Thank you so much for the review. I hope per our conversation we were able to clarify any issues with your last service. We do hope to see you again in the future for any service or warranty work needed. Thank you again and hope you have a great day. 

I am truly sorry about the experience on the sales floor at your last visit. I hope this will not stop you from coming in on future service. I have spoken to the sales team and advised to make sure the vehicles on the show room are always unlocked and ready for customers to open the doors. 

I'm so sorry it took so long for the service to be performed. Looking into the service that was done I can see how it may have taken a bit longer then just a basic oil change. The tire balance will add some time to a service but its no excuse. We hope to see you on your next service. If you would like to speak to me please feel free to contact me via email or a phone call. Thank you again and we truly apologize. 

I wanted to take the time and thank you for your business. I have read the review and wanted to see if you would be willing to come by and have us clean all the windows for you. I am sorry for the inconvenience of the dirty windows. We take pride in what we do and want to make it right. Please feel free to contact me for any future concerns. 

                                                                 Carlos Velasco 
                                                               Service Manager 
                                                                (951)699-6807

I am so sorry for the time taken to service your vehicle and also for the stain that was left. I would like to make things right for you and with that said I will be in touch to see what we can do to fix the concern. Hope you have a great day and will be in touch soon. 

I am so very sorry for the inconvenience on your last visit. I would like to spend some time to perform a detail on the inside of your vehicle to get rid of the stain that was left and I know I cant do much at this point about the time spent with us but would like to make it up to you. I will be in touch to see what we can do for you. 

thank you for taking the time to speak with me today 
we look forward to taking care of your vehicle on your next service visit 


Respectfully 
Steve Enriquez

I am so very sorry for the inconvenience on your last visit. I will be in touch shortly to see what I may be able to do in order to fix the last service concern. 

Mr. Solis, I am so sorry to see the 2 star review coming in from your last visit. I tried to contact you via telephone and left a message. I would like to chat with you in regards to your last service visit with us. Please give me a call back when you get a change. Thank you for your time. 

I am very sorry for the inconvenience on your last visit. I looked into the last repair and I know we had a backup/ delay on getting parts here to get the vehicle repaired. I will try to get in contact to see what we "Temecula Hyundai" can do to resolve any issues from the last visit. Thank you for your time and I hope to speak to you soon. 

Thank you for taking the time to chat with me about your last service visit. It looks like the survey was filled out for the prior visit on 09/26/2018 not the 9/30/2018 visit. Thank you for allowing us to service your vehicle and I hope that on your next visit we can provide better communication. I will have a conversation with Dominic about your last visit as needed. Thanks again for taking the time out of your day to talk to me.