Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

Verified Customer
Polk City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly service
Friendly service.
Employees worked with
SG
Samantha Giddens
ML
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Michele L.
Lake Wales, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Our new vehicle needed a part which had to be ordered. Dealership gave us a car to use while waiting for part. Took a month, but we final,y have our car. Service manager was extremely nice as was our salesman.
Employees worked with
SG
Samantha Giddens
WS
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Wells S.
Polk City, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Great Great
Employees worked with
SG
Samantha Giddens
IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customer Verified Customer
10
Category: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Employees worked with
SG
Samantha Giddens
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Reliability
All service advisors are outstanding. They keep you updated on work being done. Also always address issues you may bring up not related to that appoinment.
Employees worked with
SG
Samantha Giddens
JC
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Jerry C.
Sun City Center, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people were so pleasant
The people were very pleasant. Work completed in a timely manner.
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Auburndale, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership
I was having issues with my older Tucson so I went to look at a used sonata and they helped me stay at my old payment which was crazy to me and I got gap insurance and waranty and 24 months free service. It helped me so much especially having a toddler being at my previous payment was a must. The service center was super fast they had the record of my free service when I bought the car and I spent a total of 5 minutes at the dealership. Dropped it off and they gave me my paperwork and keys once I walked back in to pick up. Fastest service I’ve ever had!
Recommended
Employees worked with
SG
Samantha Giddens
SN
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Sharon N.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customer Verified Customer
Category: Service
Corroded Battery Terminal--resolved
Jessica called me & listened to my concern about the situation. She understood how I was feeling about the service last performed on my vehicle. She told me they would replace the "factory" part for me if I wish to come back in. Although we have fixed the part ourselves we may still take her up on the offer. Just to have the "dealer" part.
I feel she understood my frustration with this matter and with the advisor's lack of availability for me, the customer.
She can not fix the problem if she is not aware there is one.
Recommended
Employees worked with
SG
Samantha Giddens
KR
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Kennette R.
Haines City, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
great customer service and great staff
Recommended
Employees worked with
SG
Samantha Giddens
CK
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Charles K.
Plant City, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always willing to be of help
Lakeland Hyundai is a great place to have you vehicle serviced. I never have to worry if they did it right. The service staff is always friendly and helpful. Rae is my favorite, (don't tell the others), she always helps me out. She took care of the part that was recalled and got me a replacement quickly. My vehicle always comes back to me cleaner than when I brought it in. Prices are reasonable as well, compared to other facilities that do the basics such as oil changes. I recommend them for your car care!!
Recommended
Employees worked with
SG
Samantha Giddens
SO
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Susan O.
Plant City, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Susan OBrien
Always friendly and efficient
Recommended
Employees worked with
SG
Samantha Giddens
BK
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Beatrice K.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The service tech I have had for the last 2 visits was exceptional!
Awesome experience!
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Satisified Customer
I was very satisfied with the service.
Recommended
Employees worked with
SG
Samantha Giddens
DG
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Doris G.
Polk City, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey
Easy access. Prompt check in. Nice waiting area. Clean and comfortable chairs and tables. TV. You can visit the showroom floor and see the new cars then relax with a cup of coffee and an exceptional donut!
Recommended
Employees worked with
SG
Samantha Giddens
GL
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Gary L.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good location.. great staff
Staff very good and professional..
Recommended
Employees worked with
SG
Samantha Giddens
KH
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Kendrah H.
Lakeland, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
Lakeland Hyundai has taken great care of me and my family for MANY years. Excellent customer service, extremely professional, and always willing to patiently answer any questions. Wouldn’t want to go anywhere else!
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Everyone was happy and I was up to date with my vehicle status!
Recommended
Employees worked with
SG
Samantha Giddens
GP
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Gloria P.
Lakeland, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
I was greeted with a smile by the service manager who was helping check in vehicles the day I took my car in. My car was serviced in just a few hours, even though I had to have quite a few maintenance things completed. Lakeland Hyundai personnel went and got my newly clean car and drove it up to me when I picked it up. I’m impressed by the quality of service I have received at Lakeland Hyundai since 2012.
Recommended
Employees worked with
SG
Samantha Giddens
CB
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Charlotte B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I’ve always been satisfied with the service I’ve gotten from this dealership. I would recommend Lakeland Hyundai to anyone.
Recommended
Employees worked with
SG
Samantha Giddens
EL
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Erin L.
Bartow, FL
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Helping to improve service issues
Anthony was very helpful after he realized the problems we were having. Thanks to him we are hoping Hyundai and Lakeland Hyundai are taking care of the concerns we have. I believe a successful resolution to this oil/motor issue will bring back the confidence I had in both the dealership and the car company! Thanks to Anthony, Jessica and the service team there for working with us!
Recommended
Employees worked with
SG
Samantha Giddens
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