Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

FE
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Flora E.
Lakeland, FL
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pleased customer
Always treated with respect when I visit.
Recommended
Employees worked with
SG
Samantha Giddens
WM
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Wade M.
Plant City, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service review
Great service & courteous staff !
Recommended
Employees worked with
SG
Samantha Giddens
MM
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Mark M.
Auburndale, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Starter Out of Stock In the State of Florida
While I cannot evaluate if components needed for late model vehicles are now in stock in Central Florida, I was happy to have the opportunity to drive a new 2021 Elantra as the loaner vehicle. Hopefully, in the future Advisors will be able to provide more accurate estimates for completing various repair tasks. I never did receive any response form "The Team" regarding service visit.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/19/2021
Service Type: Repair
Category: Service
Starter Out of Stock In the State of Florida
I have a 2018 model year Elantra that needed a new Starter. Not having major components in stock anywhere in Central Florida for a late model vehicle, but not even within 500 miles of dealership, caused an excessive delay in the repair of my vehicle. My Advisor further stated the technician had a big project to finish before he could get to my vehicle (technician shortage?). Fortunately, I was provided with a nice 2021 model year Elantra for use during the warranted repair. During my previous visit to dealership, a few days prior to the visit for the Starter replacement, I was informed the desired services would be completed in 90 minutes. This time frame is consistent with previous visits to dealership for similar work. However, due to an unexpected computer software installation on four computers as part of a new Recall, I was informed work would be completed in 2.5 hours. The total actual repair time for all the services was 3.5 hours. My Advisor informed me the software installation was needed to prevent the "explosion of the engine." Engine failure and fire problems at Hyundai have plagued the companies for more than five years. My Advisor did take $40 off the non-warranty services performed along with warranty work due to the long wait.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/21/2021 07:21 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Verified Customer
Valrico, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Happy customer
Very clean and customer service outstanding
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unsatifactory
Why does it take two hours to change oil?
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/15/2021 02:58 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
AO
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Abayomi O.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai or Nothing
My Hyundai Santa Fe has been awesome, speed and quick take off is awesome, roomy and elegance I love my Hyundai Santa Fe
Recommended
Employees worked with
SG
Samantha Giddens
SA
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Sharon A.
Plant City, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest upfront
Been coming here for several years . Friendly staff nice waiting area. Fair prices
Recommended
Employees worked with
SG
Samantha Giddens
WL
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Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
Great maintenance team
So appreciative of the call back to resolve my question. This team at lakeland hyundai is great! Always take great care of me and my vehicle. Wonderful service team.
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent service
service personnel outstanding
Recommended
Employees worked with
SG
Samantha Giddens
WL
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Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
Great maintenance team
So appreciative of the call back to resolve my question. This team at lakeland hyundai is great! Always take great care of me and my vehicle. Wonderful service team.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2021
Service Type: Repair
Category: Service
Great maintenance team
I have always been treated well here and they have done a great job with my hyundai. The only thing I would change is a better explanation of my last service there where my computer needed an update.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/07/2021 01:08 PM

Thank you for speaking with me and if you need anything else please do not heistate we are here to help

Employees worked with
SG
Samantha Giddens
LJ
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Larry J.
Auburndale, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service was exceptional
Great service!
Recommended
Employees worked with
SG
Samantha Giddens
DQ
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Debra Q.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customer Verified Customer
Category: Service
Thanks
Thanks
Recommended
Employees worked with
SG
Samantha Giddens
MD
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Michael D.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change and Trans flush
Thanks, Always a great job
Recommended
Employees worked with
SG
Samantha Giddens
DQ
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Debra Q.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customer Verified Customer
Category: Service
Thanks
Thanks
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2021
Service Type: Maintenance
Category: Service
Service
Don’t need to leave a comment
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/24/2021 03:12 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great day.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Dealership
I have always had exceptional service when I've had to bring my car in. Thank you!!
Recommended
Employees worked with
SG
Samantha Giddens
PC
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Peter C.
Auburndale, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Everything and everyone was very helpful
Very happy with my experience
Recommended
Employees worked with
SG
Samantha Giddens
KP
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Keld P.
Plant City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service team
Rae got me in and out quickly with a nail in my tire. Was a crazy busy day when pulled in. Well done
Recommended
Employees worked with
SG
Samantha Giddens
BD
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Billy D.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service department
Although it was very busy upon dropping off my car it was finished with in an hour.
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2020 Hyundai Accent
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2021
verified customer Verified Customer
Category: Service
Response to my review
I received a call from the service check-in person about my negative review. When I explained again my review was about the service to my car, not her personally, she asked me to speak to the Service Manager, Jessica. Jessica looked into the issues and apologized, calling me back to review service provided. During that conversation I learned that, although not stated on the service form, the tires were not rotated because the treads were not worn enough to warrant rotation.

I appreciate the call and do feel this was not a typical 'service provided', however it was enough to cause me doubt and concern that something else had been missed - and it was too late to turn back and address.

The purpose of the maintenance was an 1800 mile road trip I was making 3 days later and I stressed this at the time of making the appointment and at checking in. 200 miles into the trip I now have doubts about what service was done.

My review is not pointed at the person who checked me in and I appreciate the follow up.
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2020 Hyundai Accent
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2021
verified customer Verified Customer
Category: Service
Response to my review
I received a call from the service check-in person about my negative review. When I explained again my review was about the service to my car, not her personally, she asked me to speak to the Service Manager, Jessica. Jessica looked into the issues and apologized, calling me back to review service provided. During that conversation I learned that, although not stated on the service form, the tires were not rotated because the treads were not worn enough to warrant rotation.

I appreciate the call and do feel this was not a typical 'service provided', however it was enough to cause me doubt and concern that something else had been missed - and it was too late to turn back and address.

The purpose of the maintenance was an 1800 mile road trip I was making 3 days later and I stressed this at the time of making the appointment and at checking in. 200 miles into the trip I now have doubts about what service was done.

My review is not pointed at the person who checked me in and I appreciate the follow up.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2021
Service Type: Maintenance
Category: Service
Incomplete Service Check
1) When I received my car back and was driving home, I noticed the dash icons for oil and engine were both lit up. So I drove back and they re-set and fixed that.
2) I told the service reps both at the time of scheduling the appointment and when I checked in that I would be driving a great distance and reviewed what would be done, according to the maintenance schedule. Well, I got about and hour into my drive and found that there was NO windshield washer. It was empty.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/13/2021 12:41 PM

Thank you for speaking with me and if you need anything please do not hesitate to ask I am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
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