SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

KM
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Kenneth M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Everything went Perfect!!!!
Employees worked with

RS
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Randy S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Quick friendly service and staff
Employees worked with

LH
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Leslie H.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service!
Less than 45 minutes for service
Employees worked with

SM
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Sally M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
New Battery
I have always received exceptional service and very friendly staff. I needed a new battery and the service team fit me in at the last minute, even though it was late in the day. I did not have to worry about my car not starting the next day, when I had to go to work. I was very thankful!
Employees worked with

Verified Customer
Lake Wales, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best
Manny who is the assistance service managers is the best!!
Employees worked with

PS
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Peter S.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
They have always done a good job for me
Brought the car in for service, no problems, everything was done.
Employees worked with

MA
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Martha Jane A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Well Done
Took care of my car.
Employees worked with

DW
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Donna W.
Sarasota, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service dept.
Always honest and upfront. Excellent service management!!
Employees worked with

GS
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Gary S.
Polk City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customer Verified Customer
8
Category: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Employees worked with

SH
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Scott H.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good Quality, but need to return calls
The quality of service, and the caliber of staff is exceptional. I am disappointed, however, that you are so busy, returning phone calls is deemed unnecessary.
Employees worked with

GS
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Gary S.
Polk City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customer Verified Customer
8
Category: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2021
Service Type: Maintenance
1
Category: Service
Gary stepp
I should have been told in advance of any charge when I call tor the opponent they there would not be any charge
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/20/2021 02:41 PM

I would like to apoligize for your recent service experiance and have attempted to call you. I would like opportunity to resolve any concerns and make this right. Please allow us the opportunity for a brief follow up and I look forward to speaking with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

Verified Customer
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly service
Friendly service.
Employees worked with

ML
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Michele L.
Lake Wales, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Our new vehicle needed a part which had to be ordered. Dealership gave us a car to use while waiting for part. Took a month, but we final,y have our car. Service manager was extremely nice as was our salesman.
Employees worked with

WS
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Wells S.
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Great Great
Employees worked with

IL
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Irene L.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customer Verified Customer
10
Category: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Employees worked with

IL
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Irene L.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customer Verified Customer
10
Category: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2021
Service Type: Repair
7
Category: Service
Satisfactory
There were additional things that were brought to my attention which a couple I agreed to be done! But to have $1000.00 additional work that needed to be done was a bit much due to a warranty repair that I was having done to begin with. This was the first time in my 16 years in coming to your facility that I was a little disappointed in the quality of work performed this visit. I understand that we are in trying times but just thought due to having the vehicle for that period of time would have been more satisfactory.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/14/2021 08:56 AM

Thank you for speaking with me and if you need anything please let me know we are here to help  

Employees worked with

BC
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Barbara C.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Reliability
All service advisors are outstanding. They keep you updated on work being done. Also always address issues you may bring up not related to that appoinment.
Employees worked with

JC
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Jerry C.
Sun City Center, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people were so pleasant
The people were very pleasant. Work completed in a timely manner.
Recommended
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership
I was having issues with my older Tucson so I went to look at a used sonata and they helped me stay at my old payment which was crazy to me and I got gap insurance and waranty and 24 months free service. It helped me so much especially having a toddler being at my previous payment was a must. The service center was super fast they had the record of my free service when I bought the car and I spent a total of 5 minutes at the dealership. Dropped it off and they gave me my paperwork and keys once I walked back in to pick up. Fastest service I’ve ever had!
Recommended
Employees worked with

SN
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Sharon N.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customer Verified Customer
Category: Service
Corroded Battery Terminal--resolved
Jessica called me & listened to my concern about the situation. She understood how I was feeling about the service last performed on my vehicle. She told me they would replace the "factory" part for me if I wish to come back in. Although we have fixed the part ourselves we may still take her up on the offer. Just to have the "dealer" part.
I feel she understood my frustration with this matter and with the advisor's lack of availability for me, the customer.
She can not fix the problem if she is not aware there is one.
Recommended
Employees worked with
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