Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

KR
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Kennette R.
Haines City, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
great customer service and great staff
Recommended
Employees worked with
SG
Samantha Giddens
SN
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Sharon N.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customer Verified Customer
Category: Service
Corroded Battery Terminal--resolved
Jessica called me & listened to my concern about the situation. She understood how I was feeling about the service last performed on my vehicle. She told me they would replace the "factory" part for me if I wish to come back in. Although we have fixed the part ourselves we may still take her up on the offer. Just to have the "dealer" part.
I feel she understood my frustration with this matter and with the advisor's lack of availability for me, the customer.
She can not fix the problem if she is not aware there is one.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/16/2021
Service Type: Maintenance
Category: Service
Corroded Battery Terminal
I wish they would have let me know about my battery, I know they saw the corrosion since they had to remove the terminal/cable to do the work. I feel they broke it putting it back together and just closed the hood for me to get surprised being stranded 3 days late with a dead battery because of loss of connection.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/16/2021 08:46 AM

Thank you for speaking with me and hope you have a great rest of your day. If need anything else please dont not hestiate to as I am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
DW
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David W.
Mulberry, FL
2017 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
nothing
took to long and was expensive
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/14/2021 03:44 PM

Thank you for speaking with me and I look forward to seeing you soon. Have a great night 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/15/2021 04:24 PM

Good evening I was following up to see if you have received my survey. If you need anything or haven't received it let me know  and have a great night.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
CK
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Charles K.
Plant City, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always willing to be of help
Lakeland Hyundai is a great place to have you vehicle serviced. I never have to worry if they did it right. The service staff is always friendly and helpful. Rae is my favorite, (don't tell the others), she always helps me out. She took care of the part that was recalled and got me a replacement quickly. My vehicle always comes back to me cleaner than when I brought it in. Prices are reasonable as well, compared to other facilities that do the basics such as oil changes. I recommend them for your car care!!
Recommended
Employees worked with
SG
Samantha Giddens
SO
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Susan O.
Plant City, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Susan OBrien
Always friendly and efficient
Recommended
Employees worked with
SG
Samantha Giddens
BK
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Beatrice K.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The service tech I have had for the last 2 visits was exceptional!
Awesome experience!
Recommended
Employees worked with
SG
Samantha Giddens
KS
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Katherine S.
St. Cloud, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good dealership
Not from the area but Rae was amazing. Car got towed in and she took excellent care of me. I was super emotional and she was patient and kind. They got the engine replaced under warranty. They seem to do honest work and just want what’s best. If it was closer to home I’d never go anywhere else.
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Satisified Customer
I was very satisfied with the service.
Recommended
Employees worked with
SG
Samantha Giddens
DG
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Doris G.
Polk City, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey
Easy access. Prompt check in. Nice waiting area. Clean and comfortable chairs and tables. TV. You can visit the showroom floor and see the new cars then relax with a cup of coffee and an exceptional donut!
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Satisified Customer
I was very satisfied with the service.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2021
Service Type: Maintenance
Category: Service
Satisified Customer
I was satisfied with the Service.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/12/2021 06:59 AM

Thank you for speakign with us and we look forward to seeing you next visit 

Employees worked with
SG
Samantha Giddens
GL
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Gary L.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good location.. great staff
Staff very good and professional..
Recommended
Employees worked with
SG
Samantha Giddens
KH
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Kendrah H.
Lakeland, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
Lakeland Hyundai has taken great care of me and my family for MANY years. Excellent customer service, extremely professional, and always willing to patiently answer any questions. Wouldn’t want to go anywhere else!
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Everyone was happy and I was up to date with my vehicle status!
Recommended
Employees worked with
SG
Samantha Giddens
GP
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Gloria P.
Lakeland, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
I was greeted with a smile by the service manager who was helping check in vehicles the day I took my car in. My car was serviced in just a few hours, even though I had to have quite a few maintenance things completed. Lakeland Hyundai personnel went and got my newly clean car and drove it up to me when I picked it up. I’m impressed by the quality of service I have received at Lakeland Hyundai since 2012.
Recommended
Employees worked with
SG
Samantha Giddens
MM
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Mark M.
Auburndale, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Starter Out of Stock In the State of Florida
While I cannot evaluate if components needed for late model vehicles are now in stock in Central Florida, I was happy to have the opportunity to drive a new 2021 Elantra as the loaner vehicle. Hopefully, in the future Advisors will be able to provide more accurate estimates for completing various repair tasks. I never did receive any response form "The Team" regarding service visit.
Recommended
Employees worked with
SG
Samantha Giddens
CB
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Charlotte B.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I’ve always been satisfied with the service I’ve gotten from this dealership. I would recommend Lakeland Hyundai to anyone.
Recommended
Employees worked with
SG
Samantha Giddens
EL
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Erin L.
Bartow, FL
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Helping to improve service issues
Anthony was very helpful after he realized the problems we were having. Thanks to him we are hoping Hyundai and Lakeland Hyundai are taking care of the concerns we have. I believe a successful resolution to this oil/motor issue will bring back the confidence I had in both the dealership and the car company! Thanks to Anthony, Jessica and the service team there for working with us!
Recommended
Employees worked with
SG
Samantha Giddens
EL
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Erin L.
Bartow, FL
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Helping to improve service issues
Anthony was very helpful after he realized the problems we were having. Thanks to him we are hoping Hyundai and Lakeland Hyundai are taking care of the concerns we have. I believe a successful resolution to this oil/motor issue will bring back the confidence I had in both the dealership and the car company! Thanks to Anthony, Jessica and the service team there for working with us!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/30/2021
Service Type: Maintenance
Category: Service
Regretful Service
Purchased 5 vehicles in 3 years, thinking we had found our go to car dealership….not so much! Latest purchase a disaster after making only 9 payments. Had oil change done at their service department and within 6 weeks, car motor blown…Yes, several reasons this could be, but no willingness to meet us halfway on repair or trade and THEN had a bill for diagnostic check before it could be released to tow truck. Had to laugh! Just be wary of any service done here and check oil level before you leave!!
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 07/02/2021 05:46 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great day.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
SL
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Shelia L.
Lakeland, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
The service manager is awesome. I have always been treated well and they care about me and my vehicle.
Recommended
Employees worked with
SG
Samantha Giddens
MC
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Marco C.
Dundee, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance Service
Outstanding customer service given by professional people.
Recommended
Employees worked with
SG
Samantha Giddens
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