Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

PG
gravatar
Paul G.
Davenport, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Absolutely no pressure!
They don't try to upsell you on repairs you didn't ask for. Car finished on time and exterior washed.

Coffee and snacks provided and hot food available for purchase.
Recommended
Employees worked with
SG
Samantha Giddens
BN
gravatar
Brenda N.
Valrico, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Love Lakeland Hyundai
Been dealing with them since 2013. Have purchased two cars and two SUV’s from them. Never a problem with sales or service. We moved and I’m 80 miles away and I still have our cars service at Lakeland.
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and Repair
Great performance and service. Great personnel.
Recommended
Employees worked with
SG
Samantha Giddens
YK
gravatar
Yong-Wu K.
Lakeland, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Service
Excellent Service by Lakeland Hyundai
I was quite surprised by the call of Heidi who mentioned about possible elimination of windy noises of my 2020 Palisade. I have been bothered by these noises since I bought it at Orlando. She did excellent job of coordinating with her staff and an expert on noise control. This kind of services is beyond the duty of a normal Hyundai service person. In addition, she volunteered to wash my car. Over all I am impressed with Lakeland Hyundai services.
Recommended
Employees worked with
SG
Samantha Giddens
YK
gravatar
Yong-Wu K.
Lakeland, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Service
Excellent Service by Lakeland Hyundai
I was quite surprised by the call of Heidi who mentioned about possible elimination of windy noises of my 2020 Palisade. I have been bothered by these noises since I bought it at Orlando. She did excellent job of coordinating with her staff and an expert on noise control. This kind of services is beyond the duty of a normal Hyundai service person. In addition, she volunteered to wash my car. Over all I am impressed with Lakeland Hyundai services.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2021
Service Type: Maintenance
Category: Service
Lakeland Hyundai
Excellent place for maintaining your Hyundai.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/04/2021 03:24 PM

We look forward to seeing you thursday and have a great night 

Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always easy to get my vehicle serviced.
Recommended
Employees worked with
SG
Samantha Giddens
PG
gravatar
Pamela G.
Lakeland, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Follow up
I still have reservations about returning, after, my last service. The only saving grace was Jessica Alexander, service Manager's, persistence to try to rectify the situation. I appreciate her service and customer care over the years. She is an asset to this company.
Not Recommended
Employees worked with
SG
Samantha Giddens
KM
gravatar
Kenneth M.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Everything was Excellent!!!!!!
Recommended
Employees worked with
SG
Samantha Giddens
MP
gravatar
Michael P.
Plant City, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy service scheduling
I arrived for an oil change and check up for my Kona, and needed to get my Tucson scheduled for an urgent repair. Unfortunately, the needed parts were not available. As I was completing the transaction for the oil change, a couple of the parts needed for the other vehicle had arrived. I was told if I could be at the service center by opening time, the Tucson service would be completed the next day. We will be leaving for another state in a few weeks so the timing of a complete repair was critical. The Lakeland Hyundai Service Center made it happen. I have a positive experience each time I bring the vehicles in for service, The first time I need a repair, it is resolved expeditiously. Absolutely awesome!
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Winter Haven, FL
2009 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customerVerified Customer
Category: Service
Top Notch Representatives
The service representatives really go above and beyond what one would expect.
Recommended
Employees worked with
SG
Samantha Giddens
BG
gravatar
Bertha G.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people are nice.
My sister's truck needs brakes. she bought her truck from Jenkins Nissan. If you go to their web page they are advertising a $5.00 oil change. My sister ends up paying $900.00 in labor costs. The salesman told her, "the truck was on life support, and he was afraid to drive it to the back". He compared her truck to have a heart attack. My sister was so scared she left her car there and signed the paper for them to fix her truck. The cost was 1400.00. Jenkins Nissan cheated her out of her stimulus money. If I recommend your dealership will you be fair to her?
Recommended
Employees worked with
SG
Samantha Giddens
PK
gravatar
Patricia K.
Auburndale, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Friendly staff
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Winter Haven, FL
2009 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customerVerified Customer
Category: Service
Top Notch Representatives
The service representatives really go above and beyond what one would expect.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2021
Service Type: Maintenance
Category: Service
They don’t go the extra mile
All the work requested was completed. However there were other issues I encountered after I picked up the car. Service at a dealership shop should be higher than than the guy on the corner. They’re supposed to be “experts”
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/24/2021 07:09 AM

Thank you for taking the time to speak with me and providing insightful information. We will be using this as a training experience for our staff. If you need anything in the future, please feel free to contact me directly at 863-577-5122.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A++++++++
Heidi is an absolute gem! From my first contact with her to the wrap up as she delivered my vehicle back to my house, everything went very smooth. Heidi kept me informed every step of the way. A+++++++
Thank you
Recommended
Employees worked with
SG
Samantha Giddens
JC
gravatar
James C.
Riverview, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Go to lakeland Hyundai the service was great and the tech that looked after my car was nice and looked after my car as I’m extremely fussy with my car because of bad experiences from other on the dealers and nice personal touch the tech came to chat to me to Inform me of what my car needs now and what it needs next time I really liked that made me feel like they cared about my car and not my money Brandon and Tampa Hyundai could learn a lot ! From lakeland Hyundai! Thank you Lakeland Hyundai keep up the great work !
Recommended
Employees worked with
SG
Samantha Giddens
PG
gravatar
Pamela G.
Lakeland, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Follow up
I still have reservations about returning, after, my last service. The only saving grace was Jessica Alexander, service Manager's, persistence to try to rectify the situation. I appreciate her service and customer care over the years. She is an asset to this company.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/15/2021
Service Type: Maintenance
Category: Service
Sorely disappointed. Zero communication.
This is a business that can and has done better. To have a care for 9 days and not make any attempt to contact and update the customer is totally unacceptable. I've been a customer for over 10 years and not sure where or when the decline in customer service happened. Lakeland Hyundai can't claim to be who they are and brag about the customer service they provide and treat people like that.
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/16/2021 05:41 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/16/2021 03:14 PM

Thank you for taking the time to complete a service review and we greatly appriecate the time you took speaking with us. if you need anything in the future please do not hesitate we are here to help. Have a great weekend. 


Employees worked with
SG
Samantha Giddens
CT
gravatar
Cheryl T.
Lithia, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Service
Ray was great!
The only complaint I have is waiting 2 hours for an oil change. Everything else was great!
Recommended
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy, efficient, and friendly staff
Great service, friendly staff, and easy in/out. Everything you expect from a dealership.
Recommended
Employees worked with
SG
Samantha Giddens
CC
gravatar
Charkeise C.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Follow-up
After being dissatisfied with the turn out of events I am happy that someone heard me and took ownership of my complaints. I am awaiting service and follow through however, I greatly appreciate being assured my issues will be resolved.
Recommended
Employees worked with
SG
Samantha Giddens
CC
gravatar
Charkeise C.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Follow-up
After being dissatisfied with the turn out of events I am happy that someone heard me and took ownership of my complaints. I am awaiting service and follow through however, I greatly appreciate being assured my issues will be resolved.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2021
Service Type: Repair
Category: Service
Follow through/follow up.
I have yet to receive my key and was told the reason was because the individual over the transaction is no longer with the company. So I am assuming everything that the individual oversaw fell through the cracks or is null and void. I have yet to get an update on the status of my key other than the individual who makes keys was not there...
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/07/2021 03:31 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight to the key that you have purchased.  I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great night.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.