SG

Samantha Giddens

Lakeland Hyundai

Overall Rating

4.8

(1172 reviews)

75

Reviews of Samantha Giddens

CT

Cheryl T.

Lithia, FL

2019 Hyundai Santa Fe

ReScore Review™

04/10/2021

Verified Customer

Category: Service

Ray was great!

The only complaint I have is waiting 2 hours for an oil change. Everything else was great!

Recommended

Original Review

04/05/2021

Service Type: Maintenance

Category: Service

2 hours....

Except for it taking almost 2 hours for a simple service appointment everything else was fine

Recommended

JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/06/2021 06:42 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employees worked with

Samantha Giddens

Verified Customer

Lakeland, FL

2020 Hyundai Elantra

04/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Expect great service

I have been taking my Elantra’s there for going on 7 years and now expect to be treated well and have not been disappointed in that expectation.

Recommended

Employees worked with

Samantha Giddens

Verified Customer

Lakeland, FL

2020 Hyundai Tucson

04/03/2021

Service Type: Repair

Verified Customer

Category: Service

Excellent Dealership

One of the nicest dealerships I’ve ever been to

Recommended

Employees worked with

Samantha Giddens

LL

Linda L.

Lakeland, FL

2017 Hyundai Elantra

ReScore Review™

03/31/2021

Verified Customer

Category: Service

Always friendly.

Clean establishment. Appreciated very much at this time with covid lurking around every corner!

Recommended

Employees worked with

Samantha Giddens

JG

Juan G.

Lakeland, FL

2017 Hyundai Tucson

03/30/2021

Service Type: Repair

Verified Customer

Category: Service

Good service

Good service

Recommended

Employees worked with

Samantha Giddens

LL

Linda L.

Lakeland, FL

2017 Hyundai Elantra

ReScore Review™

03/31/2021

Verified Customer

Category: Service

Always friendly.

Clean establishment. Appreciated very much at this time with covid lurking around every corner!

Recommended

Original Review

03/29/2021

Service Type: Maintenance

Category: Service

Service took too long. Another customer was complaining

The survey takes too long...repetitive

Not Recommended

JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/31/2021 06:41 AM

Thank you for taking the time to speak with us and we appreciate your feedback. If there is anything more we can do please let us know. Have a great day

Employees worked with

Samantha Giddens

OH

Osmany H.

Winter Haven, FL

2020 Hyundai Sonata

ReScore Review™

03/24/2021

Service Type: Maintenance

Verified Customer

Category: Service

Recommended

Original Review

03/24/2021

Service Type: Maintenance

Category: Service

Eficiencia y buen trabajo

Lo mejor de lo mejor

Recommended

JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/24/2021 03:40 PM

Thank you for your business and we look forward to seeing you next visit. Have a great evening.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employees worked with

Samantha Giddens

BS

Brenda S.

Lakeland, FL

2021 Hyundai Elantra

ReScore Review™

03/22/2021

Service Type: Repair

Verified Customer

Category: Service

Recommended

Original Review

03/20/2021

Service Type: Repair

Category: Service

Jessica Alexander

Jessica was very helpful, professional , informative , friendly and directed me to the right person to talk too. I meant to give her a 5; an exceptional rating but hit wrong rating star. I give her a 5 star as well as all of Lakeland Hyundai employees that I have had the pleasure to work with giving all 5 stars.
Hope you can please use this report which will correct my error on the other rating. Thank you.

Recommended

JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2021 05:26 AM

Thank you for your buisiness and we look forward to seeing you next service.

Employees worked with

Samantha Giddens

LS

Lonnie S.

Lakeland, FL

2021 Hyundai Tucson

ReScore Review™

03/20/2021

Verified Customer

Category: Service

ABS Recall

No problems during safety update to ABS system

Recommended

Employees worked with

Samantha Giddens

LS

Lonnie S.

Lakeland, FL

2021 Hyundai Tucson

ReScore Review™

03/20/2021

Verified Customer

Category: Service

ABS Recall

No problems during safety update to ABS system

Recommended

Original Review

03/20/2021

Service Type: Repair

Category: Service

ABS Recall

No problems during safety update to ABS system

Recommended

JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/20/2021 08:37 AM

Thank you for your business and if you need anything else do not hesitate we are here to help. I look forward to seeing you next visit. Have a great weekend.

Employees worked with

Samantha Giddens

GR

Grace R.

Lakeland, FL

2020 Hyundai Tucson

03/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great SUV.

We have purchased at least five Hyundai's from this dealership. We are very satisfied with our Tucson!!!

Recommended

Employees worked with

Samantha Giddens

DT

David T.

Lakeland, FL

2017 Hyundai Santa Fe Sport

03/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Excellent service as always.

Recommended

Employees worked with

Samantha Giddens

BM

Bonnie M.

Polk City, FL

2011 Hyundai Sonata

04/09/2018

Service Type: Repair

Verified Customer

Category: Service

You need to get rid of the sales manager Lou or Lu (whichever) because he lost you not one but two new car sales. .

I have purchased two cars there in the past. Lou told me that didn't matter at all. So my son and I purchased two new cars at another dealership. They treated us like humans there.

Not Recommended

Christopher S H., Service Manager from Lakeland Hyundai responded on 04/10/2018 06:33 AM

Hello,

It was a pleasure speaking to you and please feel free to contact me in the future if I may help you in any way.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Samantha Giddens

PV

Paul V.

Lakeland, FL

2017 Hyundai Sonata

04/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

The people

I was treated with respect and made to feel important. Quality was as good as expected. Good job, keep up the good work.

Recommended

Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/09/2018 07:45 AM

Paul

We know our teams really do care about your service experience and the health of your vehicle. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Samantha Giddens

RK

Roger K.

Lakeland, FL

2013 Hyundai Tucson

ReScore Review™

04/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Recommended

Original Review

04/05/2018

Service Type: Maintenance

Category: Service

Very expedient problem solutions

I had a problem with my car which happened months ago but i didnt mention it till today. Problem was addressed by lakeland hyundai WITHIN HOURS. UNBELIVABLE. Big thumbs to. Chris Haggstrom.

Recommended

Christopher S H., Service Manager from Lakeland Hyundai responded on 04/05/2018 01:53 PM

Hello,

I am glad I can help with the this situation and I look forward to seeing you tomorrow morning so I can get this situation resolved.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Samantha Giddens

RH

Richard H.

Ruskin, FL

2013 Hyundai Sonata

04/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

march 29 service

whenever I come to Lakeland Hyundai for service on my 2013 sonata service there is always prompt and friendly! we have really enjoyed our experience with Lakeland Hyundai, and we absolutely love our sonata! my only complaint is that you guys are so far away from our residence in Ruskin. other than that we love you, and keep up the great work!

Recommended

Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2018 10:36 AM

Thank you Richard for your kind words and review. Yes, Ruskin is a bit of a drive, but we truly appreciate your business and for coming to Lakeland Hyundai Service. If we can do anything (besides moving our dealership closer to your home), don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Samantha Giddens

XG

Xiomara G.

Polk City, FL

2017 Hyundai Santa Fe

04/04/2018

Service Type: Repair

Verified Customer

Category: Service

Oil change

Pretty fast this time

Recommended

Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2018 10:34 AM

Xiomara

Thank you for your rating and review. We work with our teams every day to help improve all of our services. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Samantha Giddens

TD

Taylor D.

Lakeland, FL

2017 Hyundai Elantra

04/04/2018

Service Type: Repair

Verified Customer

Category: Service

N/A

N/A

Recommended

Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2018 10:46 AM

Taylor

Thank you for your great rating. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Samantha Giddens

AC

Anna C.

Davenport, FL

2017 Hyundai Santa Fe S

04/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

The people. Samatha, Jessica, et al.

Nice.

Recommended

Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2018 08:07 AM

Anna

Thank you for your rating and review. We also believe it is the people who make customer service the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Samantha Giddens

Verified Customer

Lakeland, FL

2011 Hyundai Tucson

03/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service!

A big thank you to everyone, always great service from all employees

Recommended

Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2018 12:26 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with

Samantha Giddens

Displaying Review 141 - 160 of 1210 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.