Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

WP
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William P.
Lithia, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
10
Category: Service
The service manager gave me two personal telephone calls. We discussed my issue and she answered my concern to my satisfaction.
My original issue with Lakeland Hyundai was addressed by a conservation with the service manager. I explained my reason for the less than excellent review. She listened and was very understanding to my reasoning. We discussed how Lakeland Hyundai and I could have a better relationship in the future. I appreciate the concern management has for the satisfaction of every customer.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/06/2022
Service Type: Maintenance
5
Category: Service
Battery problem
Service Advisor and battery tester
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/07/2022 03:19 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best oil change
Great customer service, Awesome job will return
Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
I was in and out in 39 minutes for an oil change and tire rotation without an appointment. Car came back washed very pleased.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
Staff are all helpful and listen to your concerns. They take care of it asap. Never had a problem. I have bought 6 cars here and will continue to buy here. Lakeland auto mall is my forever dealership.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Good place , but ..
The only complaint I have is that services take hours to complete , and it is extremely difficult to get a appointment. It’s weeks in advance
Employees worked with
SG
Samantha Giddens
LS
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Lonnie S.
Lakeland, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Service visit for Tucson
No problems and Rae is a great Service Advisor.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best service department!!
Thank you for great service. the staff is kind and professional.
Employees worked with
SG
Samantha Giddens
EA
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Edith A.
Bartow, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was excellent
Everyone was very nice and the coffee was great
Employees worked with
SG
Samantha Giddens
AH
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Alicia H.
Lakeland, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Alicia H
I have been coming to Hyundai for years because of Sammy! She is simply amazing and so helpful. I would drive across the state just to do business with her!
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer Service 5 *'s
Best "dealership" experience I have ever had. They were thorough & fixed every issue. Also me car was cleaner when I picked up, then when I left it!!!! ThankYou!
Employees worked with
SG
Samantha Giddens
MO
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Melanie O.
Auburndale, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Great service
Thanks Lakeland Hyundai for providing great service.
Employees worked with
SG
Samantha Giddens
MO
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Melanie O.
Auburndale, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Great service
Thanks Lakeland Hyundai for providing great service.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2022
Service Type: Repair
0
Category: Service
Terrible experience!
Lakeland Hyundai had the ability to assist with a problem but chose not to "because Im not a consistant customer".
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/14/2022 12:47 PM

There thank you for speaking with manny 

Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Repair Tire slow leak
I didn’t have an appointment, but I was in and out within a decent time.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
My service for my 2021 Sonata was as good or great as should be expected.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good enough
Great service and employees
Employees worked with
SG
Samantha Giddens
CR
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Clyde R.
Auburndale, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Basic service
Overall very good. Nice people to work with and quality work. Like everywhere right now they are sometimes short staffed and that can make the time for the service extend a bit. But always felt safe and secure while there.
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service location
Rey helped me a lot and the workers were all very friendly.
Employees worked with
SG
Samantha Giddens
CV
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Cristina V.
Lakeland, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service!
Quick service and great communication all throughout the process. Thanks!
Employees worked with
SG
Samantha Giddens
CC
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Christine C.
Kissimmee, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
pleasant visit
I take my car for service and always stay until doe i am usually in and out , this time was a little longer they had a recall on my call was good they took care of and dont have to return until next service! my Husband bought his car at different hyundia dealer but since I take the cars for maintrmce I gonna arrange to take his there also
Employees worked with
SG
Samantha Giddens
Verified Customer
Mulberry, FL
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Even when very busy, Lakeland Hyundai service department does a great job.
Employees worked with
SG
Samantha Giddens
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