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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

BC
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Ben C.
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The best service
This is my second time that I went back to Hyundai puente hills with Mr. Kim. He is always friendly and provides me a good service. He also make sure that my car in a good condition. Excellent service!
Recommended
Employees worked with
SK
SEAN KIM
Service Director
ND
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Nicholas D.
Whittier, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer care !
Always feel the love with the service team! Thank you.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
JK
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Joon K.
Brea, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
So great
Exerant job
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Habra, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Respectable Dealership
Great Service. There was a misunderstanding when we dropped off the car but our service rep immediately compensated us for this misunderstanding and to me that is great service.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
CB
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Changho B.
Fullerton, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
quick response and kindness
They responded to customer complaint very quickly and were very kind
They explained what went wrong in my vehicle in a detail way and wait for me even though I picked up my vehicle after their work hour.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Pico Rivera, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Service manager was very helpful in addressing my questions and requests.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino Hills, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
perfact!
perfact!
Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
MI
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Mary I.
Diamond Bar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service person, who help you!
Service, was good! I got a report of everything going on with my car! Oil change..
In a timely manner!
Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
AT
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Anthony T.
La Habra, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The service rep made the difference
Service Rep. Made us feel welcome to the neighborhood and dealership sincerely we just moved to the area.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:58 AM

Hi Anthony,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Brea, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean, Service
Sean is helpful and honest with answers to my questions. Thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:01 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Walnut, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
prompt service & csr wash
Sean Kim went to extra to check extra needs/ recalls.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 08:22 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
MA
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Margaret A.
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt Service
I have been taking my Elantras for service since 2008. From simple oil changes to a transmission replacement the service has always been professional, cordial, and thorough. Shuttle service has also been top notch. Thank you all for your dedication to quality service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/27/2018 04:04 PM

Hi Margaret,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great and kind service
Sean Kim in service department always giving me the great service and do his best for my car. Exactly know suggest to me what's the best for me.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/26/2018 08:04 AM

Hi Yongil,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
RF
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Rigoberto F.
Rowland Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best
Very friendly and does as promised
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 04:24 PM

Hi Rigoberto,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2018 03:19 PM

Good afternon,

Thank you for your review. I am pleased to hear our service team provided you with great customer service. We look foward in seeing you on your next scheduled visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
JB
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Jocelyn B.
Corona, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fast service
overall excellent service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2018 09:09 AM

Good morning,

Thank you for your feedback. I am glad to hear our team provided you with 5 star service. We look foward in seeing you on your next service visit.

Employees worked with
SK
SEAN KIM
Service Director
OM
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Oscar M.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I never have to worry about the mechanics on my care, they are very thorough!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/11/2018 08:26 AM

Good morning,

We appreciate the time you have taken in leaving us your 5 star review. Im happy to hear our Puente Hills Hyundai team provided you with great service. We look foward in seeing you soon on your next scheduled visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
SM
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Steven M.
Fullerton, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
*****
*****
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 10:46 AM

Hi Steven,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
EC
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Eric C.
Santa Ana, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
I needed to take my Genesis in for extended warranty work. Contract was with a third party warranty. Service made all the contacts, advocated on my behalf and had service completed in a timely manner.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/26/2018 11:48 AM

Hi Eric,
Thank you for 5 star survey with wonderful cooment about your Genesis service at Puente Hills Hyundai.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JC
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James C.
La Puente, CA
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and friendly staff
Had a service that would take a few hours. Instead of waiting, Hyundai took me home and picked me when my car was ready. Also, Sean Kim pointed out my window mechanism was getting noisy and replaced it under warranty. He also noticed the plating on my gear shift knob was wearing and replaced it under warranty, as well.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018 02:03 PM

Hi James,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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