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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait but worth it
Took unusually long to get registered for oil change and then instead of 90 minutes it took almost 3 hours. But after the oil was changed, they washed my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/26/2017 10:14 AM

Hi,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will train staff for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
LW
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Larry W.
Walnut, CA
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
location & receiveing discounts or free oil changes
you are the only one that has touched my car
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/26/2017 06:53 PM

Hi Larry,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service
The service was done in a timely manner.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/03/2017 07:52 AM

Hi Mary,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
KP
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Kenneth P.
Walnut, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service Friendly Atmosphere Hot Dogs and Popcorn!
The guys and gals at PH Hyundai are really friendly and helpful. I was a service advisor for about 35 years myself and they do it just about the way I did it and I did it right! Another thing it was about 100 degrees outside (much cooler in the customer lounge) and a guy came around with free ice cold bottled water for the customers. Outstanding. I recommend PH Hyundai to everyone.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2017 03:21 PM

Hi Kenneth,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
West Covina, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personnel
I had oil change and 15, 000 mi. Service
All well done
Also had scheduled my automate
Clean , wash wax detail everything
Was not a good job, won't say horrible
But carpets were soaked, whole car interior smelled toxic, they missed door panel . and some of exterior, steering wheel was so slippery , I had to clean it when I got home, wheel slipped outa my hands couple times on way back home ,, last time I had automate done, I was very satisfied. This time , not so much
In fact I wasn't satisfied with detail job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2017 06:51 PM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to Automate employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Service was fast and the staff were friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2017 11:21 AM

Hi Chris,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
JB
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Jason B.
Fullerton, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They get the job done
Most everything about the experience was good, except for the courtesy shuttle -- I had called ahead to make sure that service was available. Sean said indeed it was, but when I went in for service, the process of getting back to work (1.1 miles away) was a little frustrating. However, the rest of the process of maintenance and inspection on my Elantra was as good or better than expected.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/05/2017 07:52 AM

Hi Jason,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Diamond Bar, CA
2010 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
closest to me. I use to go to WIN, Sean Kim kept me informed of the update of my car.
When the 1.5 hour went to 4 hours, I wish I was told that there was a shuttle that would have taken me back to my office. I was told there was a shuttle when I only had 1 hr let to go. wasn't worth going back to office at that time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2017 04:36 PM

Hi,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
West Covina, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2017 07:54 AM

Hi,
Thanks so much for taking the time to share your experience.
I really apologize for not being able to earn a five star rating on last visit.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
JC
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James C.
La Mirada, CA
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I think Puente Hills Hyundai service was developed than before.
I am planning to get service at two place (South bay & Puente Hills)
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 03/02/2017 02:35 PM

We sincerely thank you for your positive review in regards to your previous service experience here at Puente Hills Hyundai. Our goal is to always maintain 5 star guest experience so it is our hope we are able to elevate your 4 star experience on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
Verified Customer
Monterey Park, CA
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service. Clean and furnished rooms
As always, the waiting room is very accommodating.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/24/2017 03:58 PM

Thank you for your feedback and thank you for your review. We hope we are able to exceed your expectation and elevate your next service to a 5 star review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Puente, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Feedback Rating
Love the staff,always courteous, friendly and in a great mood. Always nice to speak with anyone from PHH. Just wish the guts did a better job washing the vehicles and vacuuming...maybe took a ltitle more time and effort. That's all!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/09/2017 05:36 PM

Thank you for taking the time to share your feedback. We are in the process of transitioning into a new car wash process and we hope to increase the efficiency for you. Please feel free to contact me or bring your vehicle by and we will wash it again for you. It is our hope we are able to elevate you to a 5 star experience on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
JS
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Julissa S.
Chino Hills, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Yes.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 02/03/2017 10:27 AM

As a valued guest we appreciate your feedback and thank you for taking the time to share it with us. It was a pleasure being able to service your vehicle. Our hope is to elevate your experience to 5 star on your next visit.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
GK
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Grace K.
Hacienda Heights, CA
2010 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Solid service
Solid service
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/09/2017 10:21 AM

Thank you for your kind words. It is our hope we are able to elevate your experience on your next visit to a 5 star.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
JR
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Jason R.
Los Angeles, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service in such a professional manner
I have been always so happy with Services done by Puente Hills Hyundai. Service manager Sean was so attentive to my needs, also provided me with such an outstanding customer service. Always super satisfied with his service and work ethic.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:47 AM

Dear customer,
  At Hyundai, our mission is to deliver customer experiences as legendary as the cars we build. Your valuable input helps us in our pursuit to deliver exceptional customer experience to all Puente Hills Hyundai customers.
  Thank you for filling out the survey.  

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
AK
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Amber K.
Garden Grove, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Manager
Very professional and easy processing.
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Hyundai!
Love this place!
Recommended
Employees worked with
SK
SEAN KIM
Service Director
WK
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Won K.
Torrance, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service - Effective and timely
This dealer has done nothing but right by us. They go out of their way to ensure we are satisfied and took care of all work effectively and timely. The people at the dealership have been great, very cordial and professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2020 11:52 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
JE
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Jesus E.
Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
WOW!
I was very impressed on how Puente Hills Hyundai treated me as their new customer. Even before my appointment, I received a phone call confirming my appointment. And, Sean, took great care of my concerns for my car. They worked as a team and were friendly through-out the process. Like I said, I'm a new customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/01/2020 03:11 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and we all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Claremont, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular service
It was good to have a service at puente hills Hyundai
Recommended
Employees worked with
SK
SEAN KIM
Service Director
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