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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

HH
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Hsing H.
Hacienda Heights, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and friendly service
Sean was my Service Advisor who help me when I dropped off my vehicle in the morning. He was friendly and checked thoroughly my previous service that I did. When I picked up my car, it was Juan who went extra mile to help me as it was during lunch time, so he was the cashier as well. He was very efficient in providing me with friendly and quick service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 10:51 AM

Hi Hsing,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Verified Customer
La Habra, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept
People in the service dept make sure that my car is serviced and washed.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/21/2018 08:14 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
LD
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Lisa D.
Hacienda Heights, CA
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Everyone from start to finish was great.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 05:02 PM

Hi Lisa,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received great service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
ET
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Edward T.
Alhambra, CA
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent work and they go the extra yard to make it convenient for the customer
Outstanding!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 03:09 PM

Hi Edward,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
MO
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Michael O.
La Habra, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always eager to serve
From the time I arrive to when I drive away, the service team is efficient and helpful. They ensure I’m comfortable with costs, and that I understand each work item and why it’s needed (and will also tell me when something “could be done now, or you could wait until your next visit”). During visits when I choose to wait on location, my service advisor for the day keeps me updated on progress and timing.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 03:08 PM

Hi Michael,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
SG
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Selena G.
Whittier, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
They have great customer service, fast and friendly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 10:38 AM

Hi Selena,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
SK
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Sun K.
Fullerton, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Kind Staffs
Service staffs were very kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 10:39 AM

Hi Sun,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer Service
We've used PHH the past five years to service and maintain our Elantra. The staff and technicians are top notch. We love our service tech Sean Kim - he's friendly and professional, and we know we can trust his advice. Always a pleasant experience.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/12/2018 09:12 AM

Hi,
Thank you for 5 star survey.
We are happy to hear that Puente hills Hyundai and Sean provided exellent service to you.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
CO
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Christian O.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service, Great team at Puente Hills Hyundai
We have bought 2 of our cars at PH Hyundai and have owned 3. PH Hyundai staff are professional, friendly and attentive always! Service work is right on time and without disappointment - consistently. Great atmosphere, great team. We are customers for life!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/10/2018 01:39 PM

Hi Christian,
Thank you for 5 star survey with being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
SC
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Se C.
Brea, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
dealer recommended which maintenance was needed on 45k miles, and which ones were not necessary based on maintenance history. explained each work to be performed and left the option to me.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:26 PM

Hi Se,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
YW
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Yun W.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
5 stars
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2018 11:09 AM

Hi Yun,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
RC
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Robert C.
Whittier, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Elantra GT Service
Excellent customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/27/2018 09:56 AM

Hi Robert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
SY
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Sae Y.
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
30,000 mile service trip
Made an appointment and showed up around 20 minutes late. I was helped immediately in a professional manner. Sean made sure my car was getting what was needed. Make sure to do your own research on maintenance though. Overall good experience. Will return.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/24/2018 11:02 AM

Hi Sae,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
ML
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Michael L.
Fontana, CA
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Sean Kim was excellent to work with. He was professional, courteous, and engages exceptionally with his customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 12:40 PM

Hi Michael,
Thank you for 5 star survey with wonderful comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service was excellent service writer did a great job on communication and my car was ready in a timely matter thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 01:21 PM

Hi Dipinto,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received great service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service.
Polite, helpful and truthful workers. Service to my car was completed on time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 02:30 PM

Hi,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
OM
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Oscar M.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Speedy help
Love the young gentlemen that greets you as you drive in, he’s very helpful!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 04:00 PM

Hi Oscar,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
CK
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Charles K.
Chino, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Getting better
After the changes in the staff and management, it has become evident that customer service at the service department is where you would expect. I am very pleased with my service advisor Sean who takes care of my car. He doesn't try to sell on services I don't need but truly shows that he genuinely wants to service me. Very happy with Puente Hills Hyundai service department. It's about time....
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/02/2018 02:52 PM

Hi Charles,
Thank you for 5 star survey with wonderful comment to our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DL
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Donald L.
Los Angeles, CA
2003 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5- stars + (smile)!
Puente Hills Hyundai and their Service Manager, Mr. Chan Park, are the best (smile)! He called to remind me it was time for my free oil change (smile). I drive 29 miles to get there. He tells me it would be ready in 1 hour and 15 minutes. I take a walk checking out the neighborhood (smile). My elantra is washed and ready when I get back (smile). No Charge (smile). By the way, I could have waited in their clean customer lounge with free popcorn and, at lunch time, hot dogs (smile). Mr. Chan Park is most friendly, fair, and knowledgeable. You are #1 (smile). Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2018 12:12 PM

Hi Donald,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service from us, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
ES
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Esther S.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Sean Kim and Alex Lee
Great customer service from Sean Kim and Alex Lee
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/27/2018 10:26 AM

Hi Esther,
Thank you for 5 star survey with nice comment to Sean and Alex.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
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