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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
Placentia, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Custoemt
PH used to value there customer services and deliver it with great satisfaction. However, that’s not the case anymore, they still prides them selfs on accolades and steps they took back in the early 00’s.
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 02:27 PM

I am sorry that the service we provided did not meet your expectation.  Thank you for taking time to fill out survey

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Hawaiian Gardens, CA
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2015 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
verified customer Verified Customer
Category: Service
Good service at maintenance front desk
Thank u,Sean Kim !!
I am very appreciate for your excellent service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2018
Service Type: Repair
Category: Service
Go another Hyundai dealer
Puente hyundai is one of the biggest dealer but service was poor.I think Puente hyundai is worst dealer. Try another dealer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/07/2018 01:45 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Walnut, CA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Longest oil change ever
Even with an appointment - I had to wait to be checked in - I had to inquire about my car almost 1 1/2 hours later - then find the service advisor and then wait for a cashier to take my money -On top of that I felt I was given erroneous information regarding the cabin filer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 03:11 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
SH
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Steven H.
Chino, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
no thanks
Not anymore
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Ontario, CA
2016 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Alignment issue
Serviced twice for alignment and still has not been aligned correctly
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/07/2017 07:44 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employees worked with
SK
SEAN KIM
Service Director
HN
gravatar
Hyeyoung N.
La Habra, CA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very bad
Bad bad
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:16 PM

Hi Hyeyoung,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
TT
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Tai T.
Chino Hills, CA
2014 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customer Verified Customer
Category: Service
Just want to clarify it service adviser is professional and helpful
I just want to clarify it wasn't Sean Kim but the service manager need to fix the team's work behavior.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2017
Service Type: Repair
Category: Service
This place doesn't have enough staff to help their customers.
I was only here to change the driver's headrest and rear center console's cover, but spent more than 5 hours waiting, and I can see the technicians going back and fourth chatting with other technicians. I will not come back to this location again.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/26/2017 05:16 PM

Hi Tai,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Employees worked with
SK
SEAN KIM
Service Director
HT
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Heng T.
Monterey Park, CA
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Be careful with your time
Sean the service advisor will tell you anything to feel assured to get you going. His professionalism is under par and has the qualities of a strip used car dealership. The new Car sales department is great on the other hand.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/10/2017 08:30 PM

Hello Heng,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
ML
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Malcolm L.
Walnut, CA
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customer Verified Customer
Category: Service
Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months
I appreciate your services, courteousness and patients when serving your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2017
Service Type: Maintenance
Category: Service
No comment
No comment
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:28 PM

Hi Malcom,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 03:18 PM

Thank you for rescore.
I really appreciate it.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2019 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair
Workers drinking coffee.and having donut
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/12/2019 09:58 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:54 AM

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
SV
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Shrikant V.
Walnut, CA
2010 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Needs improvement
My car lost some of its existing features
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/20/2017 08:05 AM

Hi Shrikant,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

Employees worked with
SK
SEAN KIM
Service Director
AK
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Alireza K.
Corona, CA
2013 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/25/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Front Desk person service was perfect but overall service was not
Front Desk person service was perfect but overall service was not, as example, when they carwash the car they need to make sure the car are completely clean. the cleaned my car but the rim half clean half dirty. that hand mark on my car body. but in the other hand they work Sunday that is very Plus for them. But in general the pricewise they are very expensive in compare to other brand.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2017 11:55 AM

Hi Alireza,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Employees worked with
SK
SEAN KIM
Service Director
FL
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Francesca L.
Pasadena, CA
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Slow moving
My husband took a half day from work to take the car in and the amount of time it took was unacceptable. He arrived at 8:00am with an estimated completion at 12:00pm. He let the front desk person know that he would be waiting for the car in the lobby. It wasn't until he waited 4 hours that he personally checked on the status. The car was just sitting in a spot idling and no one was working on it. After he spoke to the supervisor in the detailing area he said he would get a couple guys on it right away and it would be done in 20 minutes. Why was the car just sitting there idling with no one working on it for who knows how long? It didn't seem like completing work in a timely manner was a priority. In the end, the car was completed an hour after it was promised, no one offered to drive him anywhere or check in with any updates.

We are very disappointed.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
SD
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Steven D.
Lakewood, CA
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor customer service
Must improve customer service or I will find another dealership
Recommended
Employees worked with
SK
SEAN KIM
Service Director
LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Not so complete auto service
Quick to advise services, then you pick up vehicle and then don't have anymore time for you. the only reason i bring in our vehicle for service is because we paid for extended services.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:17 PM

Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
CS
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Clarence S.
Rowland Heights, CA
2015 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Bull
just a place of busines
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 03:38 PM

Hi Clarence,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
TS
gravatar
Timothy S.
Fullerton, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
verified customer Verified Customer
Category: Service
Excellent service
Excellent service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2018
Service Type: Maintenance
Category: Service
Fair
Service rep was excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/05/2018 10:16 AM

Hi Timothy,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
La Habra, CA
2016 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Meh
Didn't get greeted when I walked in. They wanted to upsell from an oil change and when I said no because I didn't have that much time I was told it would still take almost two hours.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/14/2018 05:41 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
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