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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
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STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

KP
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Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people!
Everyone at this dealership is fantastic! Great people and excellent service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/27/2019 06:37 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations. 
 
Happy Thanksgiving from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
DK
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David K.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Facebook
The Service Advisors at this dealership are the best. I have worked with every one of them so far by bringing all my family vehicles in for service (not just my Hyundai but a Chevy, Honda, Kia & Toyota). The Advisors are knowledgeable about the needs if any for the vehicles. This shows that the Techs at you your dealership are also knowledgeable of every brand of cars. Your Advisor(s) also gave me the approximately time the service would take. The detail section of your dealership impressed me. In all types of weather they service our vehicles without hesitation and professional manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/28/2019 05:48 AM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
GH
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George H.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT PLACE TO DO BUSINESS
PERFECT ALL AROUND. NOTHING MORE TO SAY!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/25/2019 10:18 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
EH
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Edwin H.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
According to Hoyle
Friendly and courteous personnel. Prompt attention. Comfortable experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2019 08:21 AM


Thank you for sharing your service experience with us and your long time loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Educator
Customer service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/07/2019 06:10 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
WH
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Wilbur H.
Palm Coast, FL
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is always timely
The tire rotation that I mentioned was not done. The suggested major works were not addressed until checkout.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2019 11:46 AM


 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service personnel are courteous
Overall, an average job. Oil change took too long. The car wash is subpar leaving streak marks on window and car. I would pay for a better quality job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/09/2019 06:04 AM


 Thank you for taking the time to share your service experience with us and bringing the complimentary service wash to our attention. We will take this up with our Detail manager and Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
LS
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Lawrence S.
Brunswick, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Another Excellent Service
Friendly & professional as usual, on a scheduled oil change & a excellent external car detail for our 2017 Santa Fe. See y’all soon...
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/28/2019 05:41 AM


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
GB
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Guy B.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Guy Buzzelli
Awesome service! Tunde our service advisor is outstanding, she is very good and explains everything that you need to know about your vehicle!
One small annoying issue is when you book service online, you get so many calls and texts asking if you want to keep or cancel the appointment! You almost want to cancel the appointment after the third time they call or text you! They need to fix that!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/27/2019 12:10 PM


 Thank you for taking the time to share your service experience with us and your kind words. We will reach out to the on-line appointment schedulers to make sure they stop over sending confirmations. Appreciate bringing this to our attention. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JW
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Jack W.
Saint Augustine, FL
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2019
verified customer Verified Customer
Category: Service
Oil change
I was concerned with the length of time for my oil change.
Recommended
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
JW
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Jack W.
Saint Augustine, FL
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2019
verified customer Verified Customer
Category: Service
Oil change
I was concerned with the length of time for my oil change.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/22/2019
Service Type: Maintenance
Category: Service
Too long
My time is important to me as your time is to you. If my car is not going in 40 minutes late why doesn’t my appointment start 40 minutes later? I would recommend this business or sales but service yes questionable
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/22/2019 06:00 AM

Thank you for taking the time to share this with us. Our sincere apologies for the additional time to service your vehicle. We understand and value all of our guest's time and Justin will be following up with you soon. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
RU
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Richard U.
Saint Augustine, FL
2014 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good staff and service, grimy service area
some general cleanup should be done, but the staff is great and the service always very good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/21/2019 11:38 AM


 Thank you for taking the time to share your service experience with us and the candid feedback. We recently changed our cleaning company and will make sure they are made aware. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Comments are present
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/07/2019 11:41 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
NB
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Nicole B.
Saint Johns, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service and friendly staff
Love this dealership
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/07/2019 06:31 AM


 Thank you for sharing your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
KM
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Kay M.
Saint Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
K
The quickness you are able to get your car in to be serviced as well as the kindness of the service team.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/06/2019 11:51 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
GA
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George A.
Bunnell, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Serv
nice and clean good serv. Plus our serv. Rep is the best
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/06/2019 08:46 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always on time with my car
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/29/2019 06:14 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MB
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Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
Had to have a new FOB for my Elantra. Setup was quick & easy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/08/2019 05:44 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice job
Quick efficient service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2019 05:46 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
Palm Coast, FL
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
all went ok
good job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/03/2019 09:53 AM


 Thank you for sharing your service experience with us and the 5 star rating. we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
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