STEVE RISLEY

 Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this may have caused. We stand behind our work 100% and your consultant, Tunde has made a reservation to have this corrected. We take tremendous pride in exceeding our guest's expectations and will make sure we get this corrected for you.

 Thank you for sharing your service experience with us and your feedback. Our apologies for the extra time needed to complete your service. We are working on processes to make sure our guest's with reservations are handled before our emergency walk ins, no matter how demanding they may be... we will always try to assist all our guests in a timely manner. Roger, your service consultant will be following up with you shortly.

 Happy New year from all of us at Hyundai of St Augustine.

 Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him. 

 My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

 Happy holidays from our family to yours.

 Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.

Our sincere apologies for the level of service you received. Please reach out to me at your earliest convenience to discuss this further. 904-797-7800 or JoeKing@hyundaiofstaugustine.org

Thank you for speaking with me today, it was a pleasure to meet you.  Once again I am sorry for the extended warranty deductible not being disclosed to you at time of purchase and we are taking care of it. I am happy to hear our service department was courteous and professional in trying to assist you. As we discussed, please contact me personally if you ever have any questions and I am looking forward to assisting your vehicle needs in the future.

Thank you for allowing us the opportunity to resolve your concerns. Your feedback is greatly appreciated and we look forward to being there for you when you need us.

Thank you again for your kind words and allowing us to show you we do value you as a member of our Hyundai of St Augustine family.

We sincerely apologize for the long wait time for your oil change.  With our increased growth , we are experience some growing pains as we continue to staff up our service department to meet consumer demand.  Thank you for the feedback as it is the only way we can hope to improve our organization.  As a gesture of goodwill, I would like to reimburse you for your oil change as well as send you an additional $50 to compensate you for your time.  My service director, Joe King, will be in contact with you.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine 

Sanra,  we are glad to hear that Joe King addressed your concerns.  We are sorry we didn't meet your expectations on your service, but appreciate your understanding and allowing us to a second chance.  We sincerely appreciate your loyalty, and are working hard at reducing the wait time of our guests for all services as we grow. 

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly. 

Thank you for taking the time to share this with us. Our sincere apologies for the additional time to service your vehicle. We understand and value all of our guest's time and Justin will be following up with you soon. We are committed to exceeding your expectations.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.

 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.

 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.

 
 Thank you for speaking with Cheryl today and bringing this to our attention. Our parts manager will be updating his processes to inspect for recall parts versus appointments. Again, our apologies for any inconvenience this may have caused.

Thank you again, if Cheryl's follow up was to your satisfaction, a re-score to the original survey would be greatly appreciated.

Thank you for taking the time to share your experience with us. Our apologies for the vibrations, Danny will be reaching out to you to make this right.

Thank you for taking the time to speak with me today and letting me know it was the Finance Director that hasn't gotten back to you. I am glad to hear your service experience went well. Once again, my apologies for finance and I will notify them. I did make the notes in your records to show you do have the pre-paid maintenance package. Please feel free to contact me directly if I may ever be of assistance.  Thank you for your continued loyalty to Hyundai of St Augustine and Happy New year from our family to yours. 

Hello Tammy,

 Thank you for taking the time to share your service experience with us. Our apologies for the length of time to service your vehicle. Danny, your service consultant will be following up with you. Happy holidays from our family to yours.

Thank you again for sharing your feedback. Danny has been trying to contact you to let you know we do value you and your time. Once again our apologies for the extra amount of time it took to complete this service. 

Thank you for speaking with Danny and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Thank you for taking the time to speak with Cheryl today. Once again our sincere apologies for the misunderstanding, there is quite a difference between a complimentary service wash and a detail. We appreciate you allowing us the oportunity to make this right for you. Happy holidays from our family to yours.

Our sincere apologies for the amount of time it took for your service and the smudges on your seat. We appreciate you bringing this to our attention so we may correct this going forward. Your patience and understanding in getting this matter corrected for you is greatly appreciated. Please don't hesitate to contact me personally whenever I may be of assistance.

Best Regards,
Danny Perez
Service Consultant
Hyundai of St Augustine

 Thank you for taking the time to share your service experience with us and taking the time to speak with Justin today. We pride ourselves on keeping our guests safe and exceeding their expectations. We appreciate you allowing us to prove it.

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe while exceeding your expectations.