Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

Verified Customer
Bowie, MD
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor
My service advisor Sean is the best and makes my experience easy and a pleasure
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2018 12:56 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
MW
gravatar
Mignon W.
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka Review
Relatively new showroom. Convenient to home. Customer service is good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/16/2017 07:03 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
RW
gravatar
Robert W.
Clinton, MD
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location and quality of businesses in this area
Mission accomplished within a satisfactory timeframe
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2017 01:30 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
JC
gravatar
Julia C.
Alexandria, VA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pohanka - Above the average company
Pohanka dealership & service is definitely above the average. Our sales person, Al Brooks, was straight forward & informative. Our service rep, Sean Tolson, listens well & attends to our needs rather they are the usual oil changes or the technical repairs/changes.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2017 10:48 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Upr Marlboro, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Setvice
I received great service, visiting for an oil change.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 10/06/2017 04:08 PM

Thank you for your review. Sean and your service team truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Suitland, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My Service Tech Sean was great explained everything needed for my car, checked for all recalls, and listened to my concerns. The Mechanic that worked on my car, is one that has worked on my car for all service repairs, and I have not had any complaints. I'm satisfied with my service and have been satisfied with my service thus far.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/25/2017 06:48 AM


Thank you for your review. Sean and the team truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AD
gravatar
Andrea D.
Washington, DC
2014 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied
Efficient
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/12/2017 11:10 AM

Thank you for your review. It was a pleasure working with you, so if you ever need us in the future, just give us a call!


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
SW
gravatar
Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Managers
Service team and support team are top notched.. Thank you!! Great working with Sean T!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/04/2017 03:57 PM

Thank you for your kind  review. Sean and our team work hard to make sure every client receives personal attention, quick responses and, of course, the best possible sevice! 



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
KT
gravatar
Kim T.
District Heights, MD
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast service; honest and reliable representative
Positive review
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:35 PM

Thank you for your review. Our team looks forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Upper Marlboro, MD
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place!! Will Return
The staff is always polite and knowledgeable. I have a pleasant experience each time I come to this dealership.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:15 PM

Thanks, I’m so pleased you enjoyed our services. Sean and our team work hard to make sure every client receives the best possible sevice!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
EE
gravatar
Earl E.
Temple Hills, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Place
Wondeful Service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/11/2017 05:26 AM

Sean and I thank you for your review. We truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
LW
gravatar
Laurie W.
Washington, DC
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awaiting servicing
Clean, has good tv viewing and good free snacks. (i.e. coffee, ice cream)
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/06/2017 09:53 AM

Thank you for your review. We appreciate the trust you place in us for your service. I agree the ice cream is good.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JB
gravatar
Jordana B.
Fort Washington, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Survey
No documentation was provided to substantiate the "no need" for service, only brute. The concern was braking system on the newly purchased used vehicle. Thanks.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/18/2017 11:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
BM
gravatar
Barbara M.
Washington, DC
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
positive
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/11/2017 05:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Fairmount Heights, MD
2002 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have to come back for an ordered part but they find them. Still labor prices are high.
See above
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/17/2017 11:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Improved Customer Service...
Better overall experience if Service Advisors and staff would greet customers as soon as they walk in the door...good-to-great.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 03/15/2017 05:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JA
gravatar
Jim A.
Clinton, MD
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, professionals who pit the "service" back in customer service!
The staff appear to enjoy what they're doing, ensure that they understand the situation, and are extremely courteous!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/16/2017 12:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JP
gravatar
Jules P.
Fort Washington, MD
2012 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional people, great service
Yes
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/30/2017 06:42 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DW
gravatar
Donda W.
Waldorf, MD
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Serice manger Sean is good at what he does.
Clean and nice people.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/25/2017 05:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Temple Hills, MD
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I'll be back!
Comfortable waiting area, courteous staff. And convenient location.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 01/20/2017 09:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.