TB

THERESA L BAAS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

MS
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Margie S.
Riverside, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love my 2021 Tuscan!
First I love Hyundai line of Vehicles.
Second, I love Superior Hyundai in Anniston.
Their sales are not high-pressured, but are available to answer all your questions.
Their service staff are excellent and strive to not only meet your service needs, but exceed them.
Recommended
THERESA L B. from Superior Hyundai responded on 05/13/2021 05:27 AM

Thank you for the outstanding 5 star review ! I am pleased that we achieved our goal of 5 star service ! If there is anything we can assist you with please let me know ! We hope to see you again soon ! 

Employees worked with

Verified Customer
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept
We took our car in for its routine oil change. Everyone was very kind and professional and i had my car back in a very short amount of time.
Recommended
Employees worked with

TR
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Thomas R.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
There’s only one place to get great service.
I have vehicles by two other manufacturers, and I have tried their service departments respectively. Each time I take them their own vehicle, there is either a problem getting the parts or an outrageous cost associated with the repair. The only thing I’ve learned is great service is where you find it and that place for me is Superior Hyundai. The only way I take my vehicles elsewhere is that Superior’s service department tells me I have to. It is then that I prepare myself for disappointment or a inflated bill or quite possibly both. The Superior parts department and the service department are simply the best, but don’t take my word for it, see for yourself.
Recommended
THERESA L B. from Superior Hyundai responded on 04/21/2021 12:07 PM

Thank you for your 5 star review ! It is our goal to provide each and every customer with their own unique experience with us ! We appreciate your business and this survey means the world to each and every one of us ! Thank you so much !!!

Employees worked with

Verified Customer
Heflin, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people!!
The people are wonderful!! They work with you and try to help!! The car wash is great too
Recommended
THERESA L B. from Superior Hyundai responded on 04/15/2021 08:49 AM

Thank you for the 5 star review! It is always our goal to provide 5 star service. We look forward to seeing you again soon for your automotive needs ! 

Employees worked with

Verified Customer
Edwardsville, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customer Verified Customer
Category: Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
Recommended
Employees worked with

Verified Customer
Edwardsville, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
verified customer Verified Customer
Category: Service
Service and courtesy.
They set appt. Asap and double check to make sure what u r bringing car in for is necessary.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Maintenance
Category: Service
Overall good service.
They are more conchenenious than most repair places I've been to.
Recommended
THERESA L B. from Superior Hyundai responded on 04/08/2021 11:49 AM

Thank you for taking the time to fill out our survey. It is our goal to provide 5 star service. We always want to make sure that repairs and maintinience work gets done in a timely manner, but we also want to insure that the work is completed properly ! I will be contacting you shortly to discuss your concerns with you !  Thank you !

Employees worked with

Verified Customer
Ashland, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great servicethe lady
the lady there was very nice, helpful, and professional. The cookies she gave us at check-out was great.
Recommended
Employees worked with

BO
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Bob O.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Close to home.
Recommended
Employees worked with

Verified Customer
Wadley, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Better than expectes
Not Recommended
Employees worked with

LS
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Ladonna S.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice employes in the service dept. They take great care of my car and its so clean when they return it to me
The service dept is great!! Always to nice to me
Recommended
JOHN V M. from Superior Hyundai responded on 12/21/2020 11:13 AM

Thank you for giving us the opportunity to provide your automotive needs.  It really makes us feel proud to know our customers feel about us as you do.  However, I must admit, our job is a lot easier when we are servicing wonderful guests.  We truly appreciate the great rating and very nice comments.  It always a pleasure to take care of your vehicle and we look forward to seeing you again real soon!

John Morris
Service Manager
Employees worked with

BD
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Betty D.
Riverside, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best customer service place
Great experience, pleasant staff
Recommended
JOHN V M. from Superior Hyundai responded on 12/21/2020 06:00 AM

Thank you for giving us the opportunity to provide your automotive needs.  We consider this a privilege and want to provide the very best service possible.  We appreciate the great rating and nice comments.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

BM
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Bobby M.
Piedmont, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
My kind of business
The dealership lives up to it’s name. Superior
Recommended
JOHN V M. from Superior Hyundai responded on 12/10/2020 07:20 AM

Wow!  Music to our ears!  We love it when our owners are happy!  We are extremely thankful you've given us the opportunity to provide your automotive needs.  Thank you for the great rating and heartfelt appreciation for the wonderful comments.  We look forward to and are eager to assist you again in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Pell City, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome
In and out quickly, honest and reliable service department
Recommended
JOHN V M. from Superior Hyundai responded on 12/03/2020 08:13 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our intent to provide 5-Star service to all our guests during each and every visit.  We apologize if we failed to do so during this visit.  We appreciate the comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

TR
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Thomas R.
Rainbow City, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always excellent service.
The entire service department staff at Superior Hyundai always display a bright and caring persona. The truly care about the quality of service they provide to the customer. I really appreciate the friendly greeting every time I have one of my vehicles serviced there.
Recommended
JOHN V M. from Superior Hyundai responded on 11/04/2020 08:09 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it an honor and privilege.  It gives us great satisfaction to know our guests feel welcomed and we value these relationships.  We appreciate the great rating and wonderful comments.  We are eager and look forward to assisting you again in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Be back again . Courteous and fast super service center.
Recommended
JOHN V M. from Superior Hyundai responded on 10/13/2020 06:38 AM

Thank you for choosing Superior Hyundai for your automotive repairs.  We appreciate the great rating and nice comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

KB
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Kimberly B.
Moody, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always excellent service
I am currently driving my second purchased vehicle from Superior Hyundai and my parents also own a vehicle purchased there. During both purchases, I worked with Mario on purchasing and financing options that fit my needs. The salesman on the most recent purchase, Andrew, was very personable and allowed me the opportunity to process my options without high pressure sales tactics. Ray assisted me with features of the most recently purchased vehicle and was very professional. Both of my Hyundai vehicles have been serviced at Superior and all of my dealings with Marlena and Theresa have been extremely pleasant, friendly and have demonstrated great customer service.
Recommended
JOHN V M. from Superior Hyundai responded on 10/09/2020 05:49 AM

Wow!  How can we say thank you, but to say thank you?!  It's customers like you who make us want to do our job even better!  We appreciate your loyalty, patronage and the relationship we all have with you.  Thank you for the wonderful comments and great rating.  It is definitely our pleasure to assist you in any way we can.  We're gonna have to warning buzzer on your cup! :)  Roll Tide!!!

John Morris
Service Manager
Employees worked with

Verified Customer
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Quick friendly service. Will definitely go back
Recommended
JOHN V M. from Superior Hyundai responded on 09/30/2020 05:38 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it and honor and privilege.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

MB
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Mark B.
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Mark B
Brought my Palisade in for PM. Everyone was very professional from the gentleman I spoke with to schedule service and the nice young ladies promptly processing the paperwork. I got my vehicle back in no time. Will return.
Recommended
JOHN V M. from Superior Hyundai responded on 09/25/2020 05:52 AM

Thank you for giving Superior Hyundai the opportunity to provide your automotive services.  We consider it an honor and privilege.  We appreciate the great rating and kind comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Munford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Helpful
Always helpful and wanting the best for your car!
Recommended
JOHN V M. from Superior Hyundai responded on 09/17/2020 07:51 AM

Thank you so much for choosing Superior Hyundai for your automotive needs.  We consider in an honor and privilege.  It is always our pleasure to interact with pleasant individuals such as yourself.  We truly appreciate the nice comments and great rating.  We want you to know we are here to assist you and look forward to doing so when needed.

John Morris
Service Manager
Employees worked with

CS
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Courtney S.
Alexandria, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
service is wonderful and the people are great
My only complaint is that the price continues to increase. $75 for oil change and tire rotation is a bit outrageous. The only plus is they wash the car
Recommended
JOHN V M. from Superior Hyundai responded on 09/16/2020 12:09 PM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to every guest on every visit.  We appreciate your feedback.  Unfortunately, as cost of services increase, it is necessary to increase our prices, as well.  We shop and compare our services against other dealers and independent repair facilities continuosly to remain competitive.  We have factory trained technicians and Hyundai authorized parts, so the service we provide is only available at authorized Hyundai dealers.  I hope this explains the advantage of servicing your vehicle at our dealership and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with
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