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TB

THERESA L BAAS

Superior Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

Reviews of THERESA L BAAS

BW
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Brenda W.
Weaver, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very pleasant
Very nice customer service
Employees worked with
TB
THERESA L BAAS
PT
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Paula T.
Oxford, AL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I Love my Hyundai
The service team was very pleasant and helpful during my service visit. I am very pleased with my experiences with Superior Hyundai!
Employees worked with
TB
THERESA L BAAS
MG
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Mathew G.
Anniston, AL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Service
Excellent
The service is always excellent. They receive us and in the department and check us our with efficiency.
Employees worked with
TB
THERESA L BAAS
MG
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Mathew G.
Anniston, AL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Service
Excellent
The service is always excellent. They receive us and in the department and check us our with efficiency.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2021
Service Type: Maintenance
10
Category: Service
Place to go
Always have your vehicle service at the dealer
THERESA L B. from Superior Hyundai responded on 09/09/2021 11:58 AM

I apologize we did not achieve our goal of 5 stars. My service manager will be reachin gout to you shortly 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Heflin, AL
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Schedulers need to know what a service cost and how long
I would rate this event at 3. Will I return…yes because I have to or warranty is voided.
Employees worked with
TB
THERESA L BAAS
Verified Customer
Lincoln, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Willing to do what you ask
Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Consistent
Love my Elantra, perfect for my day to day life. Staff and service has been exceptional whole time.
Employees worked with
TB
THERESA L BAAS
Verified Customer
Jacksonville, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great experience
Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customer Verified Customer
Category: Service
fast and reliable services!!
If you have your car put in on Saturday and cant pick it up at 1:00 call them and they will leave it outside.
Recommended
Employees worked with
TB
THERESA L BAAS
Verified Customer
Anniston, AL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customer Verified Customer
Category: Service
fast and reliable services!!
If you have your car put in on Saturday and cant pick it up at 1:00 call them and they will leave it outside.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/25/2021
Service Type: Maintenance
Category: Service
I didnt get my car back.
I didnt get my car back and the dealership wouldnt help me.
Not Recommended
THERESA L B. from Superior Hyundai responded on 07/29/2021 12:19 PM

I apologize that i did not achieve my goal of 5 stars I will be reaching out to you shortly to discuss your concerns with you 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Oxford, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great People
Always quality service
Recommended
Employees worked with
TB
THERESA L BAAS
CT
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Carla T.
Heflin, AL
2020 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time management
I had a 10:20 am appointment and arrived at 10 am. It took3 hours and my asking to find out what they were doing and what was taking so long.
Recommended
THERESA L B. from Superior Hyundai responded on 07/09/2021 05:59 AM

I apologize for the inconvienience of time. The service director will be reaching out to you this morning to discuss your issues with you !

Employees worked with
TB
THERESA L BAAS
SF
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Sarah F.
Talladega, AL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Over and Beyond!!
I am an older lady who hates it when something goes wrong with my car, but when I know all I have to do is call Superior Hyundai, it makes it so much better. I always know they will be honest, fair, and will
work easily with me. They go over and beyond to satisfy their customers. The entire staff is very kind, patient and friendly. I would highly recommend them to anyone.
Recommended
Employees worked with
TB
THERESA L BAAS
LT
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Lynn T.
Anniston, AL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior Hyundai-The personnel is outstanding
I've used Superior Hyundai ever since I bought my 2010 SantaFE! Everyone is very friendly, helpful and great at their job!
Making appointment to have car serviced is great..they work around your schedule. They also will contact/talk to you about whatever they find that may need to be done. Always on time and do a wonderful job! Everyone is so friendly!
Recommended
THERESA L B. from Superior Hyundai responded on 06/22/2021 11:02 AM

Thank you for the outstanding survey ! We appreciate your continued loyalty to our dealership and our staff ! We look foward to taking care of all your automotive needs soon !! 

Employees worked with
TB
THERESA L BAAS
Verified Customer
Talladega, AL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service staff
Awesome group
Recommended
THERESA L B. from Superior Hyundai responded on 06/18/2021 07:06 AM

Thank you for the awesome 5 star review ! We appreciate your continued loyalty to our dealership and our personnel. If you have any questions or concerns give me a call at 256-236-7651

Employees worked with
TB
THERESA L BAAS
BP
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Byron P.
Talladega, AL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Very organized. Personal friendly.
Recommended
THERESA L B. from Superior Hyundai responded on 06/15/2021 05:35 AM

Thank you for the incredible 5 star review !!! I'm so happy we achieved our goal of 5 stars ! Please do not hesitate to give us a call if you have any questions or concerns !!

Employees worked with
TB
THERESA L BAAS
Verified Customer
Oxford, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Business as Usual
Superior Hyundai Service Dept continues to deliver on service. I was in for my regularly scheduled maintenance. I was met at my car and greeted friendly by name.
Recommended
James R J. from Superior Hyundai responded on 06/11/2021 11:30 AM

Thank you for your feedback from your previous service visit so that we could reach your expectations going forward. I am glad to know that the advisor greeted you by name and you had a 5 star visit. Have a great weekend!

Ryan Johnson
Service Director

Employees worked with
TB
THERESA L BAAS
GJ
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Gary J.
Anniston, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable service by professional staff
Service procedures are professionally scheduled and performed on-time and correctly. When a mistake is made they “make it right” to the customers’ satisfaction.
Recommended
THERESA L B. from Superior Hyundai responded on 06/03/2021 05:36 AM

Thank you for the incredible 5 star survey ! We appreciate your continued loyalty to our dealership and our dealership perosonell. Please give us a call if you have any questions or concerns and we look forward to seeing you again soon ! 

Employees worked with
TB
THERESA L BAAS
MK
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Mark K.
Anniston, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good and friendly
Good service friendly people
Recommended
THERESA L B. from Superior Hyundai responded on 06/03/2021 05:38 AM

Thank you for the wonderful 5 star review ! We always strive to achieve 5 star ! We look forward to servicing your vehicle again soon !!!

Employees worked with
TB
THERESA L BAAS
Verified Customer
Pell City, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Easy to make appointment...service personnel very helpful...car wash a plus
Recommended
THERESA L B. from Superior Hyundai responded on 05/31/2021 12:28 PM

Thank you for the 5 star survey ! It is always our goal to provide 5 star service ! I apologize for the inconvience in the ladies restroom ! We try to make sure there is always amentities available to the customer ! Thank you again for the 5 star and we will make sure we have amentities available from now on! 

Employees worked with
TB
THERESA L BAAS
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