TB

THERESA L BAAS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(94 reviews)
69

RM
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Rodney M.
Anniston, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
close to home . great service
nice place to buy a car
Recommended
JOHN V M. from Superior Hyundai responded on 09/08/2020 06:44 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is always our goal to provide 5-Star service to all our guests.  Any feedback or suggestions to help us receive a 5-Star rating on your next visit is welcome.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

DH
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Darlo H.
Talladega, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff and prompt service
The Service Dept. is always friendly and helpful. The waiting area is clean. Service is always prompt.
Recommended
JOHN V M. from Superior Hyundai responded on 08/24/2020 05:36 AM

Thank you for choosing Superior Hyundai for you automotive needs.  We love hearing good things from our guests regarding their experiences with us.  We truly appreciate the great rating, kind words and our continued relationship.  We are here for you when you have a need and look forward to seeing you again.

John Morris
Service Manager
Employees worked with

VB
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Vicki B.
Eastaboga, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your people
you know you are in great hands.
Recommended
JOHN V M. from Superior Hyundai responded on 08/17/2020 08:09 AM

Thank you for choosing Superior Hyundai for your automotive services.  Our goal is to provide 5-Star service and earn a 5-Star rating on each visit.  Unfortunately, it appears we failed to do so.  Any suggestions or feedback is welcome to assist us to reach this goal is appreciated.

John Morris
Service Manager
Employees worked with

Verified Customer
Sylacauga, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly timely service
Service was timely and friendly
Recommended
JOHN V M. from Superior Hyundai responded on 07/24/2020 01:08 PM

Thank you for choosing Superior Hyundai for your automotive service.  We appreciate the nice comments and great rating.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

JM
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Jeremy M.
Ohatchee, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Superior service department
Superior is the only place I take my car for all my service needs. They work with my busy schedule with drop off service, after hour pick up, and pay by phone option. The professional and friendly staff is also a plus!
Recommended
JOHN V M. from Superior Hyundai responded on 07/16/2020 05:35 AM

We appreciate you giving us the opportunity to provide your automotive needs.  Thank you for the nice comments and great rating.  We are available when you need us and eager to assist you in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Jacksonville, AL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Cost
Extremely disappointed in the cost of a oil change and 2 filters. ($154.00} I have purchased several vehicles from here and probably won`t return.
Not Recommended
JOHN V M. from Superior Hyundai responded on 07/13/2020 05:33 AM

It is always our intent to provide 5-Star quality service for each and every guest on each and every visit.  We shop other automotive service providers, including dealerships, regularly, to make sure our services are priced competively.  I contacted 2 dealerships to shop the services provided to you and found our prices were over $10 less than one and $18 less than the other.  I contacted an independent provider and found we were $10 less and, considering we use Hyundai original equipment parts, that says a lot about our pricing. 

Please note, in addition to any oil & filter change with a free multipoint inspection, you received a tire rotation, free brake inspection, an engine air filter and an air-conditioning cabin air filter. 

I hope this provides some explanation on our pricing and you can see the value of these services. 

It is our hope you will reconsider your rating and will rescore your survey.  We look forward to assisting you in the future.

John Morris
Service Manager
JOHN V M. from Superior Hyundai responded on 07/28/2020 10:16 AM

It was our hope you may have shopped our prices with other facilities and after seeing we are very competitive, will rescore our survey that was sent back to you.  We always desire to provide 5-Star service and hope to assist you in the future.



John Morris
Service Manager
Employees worked with

Verified Customer
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Job
Good job!!
Recommended
JOHN V M. from Superior Hyundai responded on 07/07/2020 01:12 PM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider it a privilege to provide the services.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

SI
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Sondra I.
Anniston, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Everytime I have gone in and Marlana is working she is so friendly and sweet.
Recommended
JOHN V M. from Superior Hyundai responded on 06/30/2020 06:00 AM

Thank you for choosing Superior Automotive for your automotive needs.  Our goal is to provide all our guests with a 5-Star experience during each and every visit.  Any feedback you can provide is welcomed to achieve this goal.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

TR
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Thomas R.
Rainbow City, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The representatives in the service department are great people.
I enjoy the energetic personalities of the service department at Superior Hyundai. They are always smiling and happy to see customers. They really understand the term customer service and how important it is to the dealership. They are straight shooters and are up front about the required maintenance for my vehicles and I trust them and always accept the maintenance they recommended. I have a 2008 Jeep Commander I bought from Superior in 2008 and because of Superior's top notch service department this vehicle has not seen a Chrysler dealership in almost 5 years.
Recommended
JOHN V M. from Superior Hyundai responded on 06/25/2020 01:20 PM

Thank you for choosing Superior Hyundai for your automotive needs.  We consider the opportunity a privilege and appreciate the great rating.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

ST
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Samuel T.
Lincoln, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
The friendly people
Recommended
JOHN V M. from Superior Hyundai responded on 06/22/2020 05:54 AM

Thank you for the great rating and kind comment.  We appreciate the opportunity and consider it a privilege to provide your automotive needs.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

ME
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Mike E.
Cropwell, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customer Verified Customer
Category: Service
Happy with the service.
Questioned a service charge, and John took good care of us with this matter.
Recommended
Employees worked with

ME
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Mike E.
Cropwell, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customer Verified Customer
Category: Service
Happy with the service.
Questioned a service charge, and John took good care of us with this matter.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2020
Service Type: Maintenance
Category: Service
My Service Experience
As stated in my comments
Recommended
JOHN V M. from Superior Hyundai responded on 06/17/2020 07:56 AM

Thank you for your feedback.  I'm glad we were able to resolve the issue you described.  We appreciate the opportunity to service your Hyundai and look forward to doing so in the future.

John Morris
Service Manager
Employees worked with

DH
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Donna H.
Anniston, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customer Verified Customer
Category: Service
Service Manager, John, is a professional & devoted to customer satisfaction.
The service manager was very quick to resolve any issues I had with my detail/car wash. I want to thank him for being so friendly & concerned about my service. I look forward to buying cars & recommending friends & family to Superior Hyundai in the future.
Recommended
Employees worked with

DH
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Donna H.
Anniston, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customer Verified Customer
Category: Service
Service Manager, John, is a professional & devoted to customer satisfaction.
The service manager was very quick to resolve any issues I had with my detail/car wash. I want to thank him for being so friendly & concerned about my service. I look forward to buying cars & recommending friends & family to Superior Hyundai in the future.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/08/2020
Service Type: Maintenance
Category: Service
Friendly service personnel & timely service. Poor car wash/detail.
Service dept personnel are very friendly & professional. The purchase of my car in 2019 came with great warranty. Tire incentive etc. I loved the idea of having a free car wash/detail when getting my car serviced. However, the detail & car wash are terrible. The car wash is just basically a quick tire wash. Terrible terrible terrible car wash. I do not even expect a vacuum anymore.
Recommended
JOHN V M. from Superior Hyundai responded on 06/10/2020 10:37 AM

I have sent a private email to our valued guest.  We are working to resolve any issue they may have.

John Morris
Service Manager
Employees worked with

CS
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Corayon S.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service ar Superior Hyundai
Always pleased with the service at Superior!
Recommended
JOHN V M. from Superior Hyundai responded on 06/08/2020 05:38 AM

Thank you for choosing Superior Hyundai for your automotive needs.  It is a pleasure for us and we consider it a privilege.  We appreciate the great rating and comment!  We are eager and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

Verified Customer
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
.
.
Recommended
JOHN V M. from Superior Hyundai responded on 05/28/2020 10:43 AM

Thank you for choosing Superior Hyundai for you automotive needs.  We consider it a privilege to provide your services.  We appreciate the great rating and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

TG
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Trena G.
Lincoln, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They get the car on in and get the job done!
Great people! There all hard working to please the customers and there car done as soon as possible.
Recommended
JOHN V M. from Superior Hyundai responded on 05/25/2020 02:05 PM

We appreciate you choosing Superior Hyundai for your automotive needs.  Thank you for the great rating and wonderful comments.  We look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

KS
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Karen S.
Anniston, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
got the job done
This is my first time at the Hyundai service department. Very friendly folks, was able to get a ride to work (Doc is a really nice guy) and they did the job right the first time in the time promised. (my driver side window was making a noise). They knew exactly what I was talking about. Thank you for a job well done.
Recommended
JOHN V M. from Superior Hyundai responded on 05/18/2020 05:42 AM

Thank you for choosing Superior Hyundai for your automotive needs and allowing us to provide your services.  We consider it a privilege.  We appreciate the great rating and nice comments and look forward to assisting you in the future.

John Morris
Service Manager
Employees worked with

NW
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Natasha W.
Anniston, AL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great Service
Recommended
JOHN V M. from Superior Hyundai responded on 04/27/2020 05:51 AM

Thank you for choosing Superior Hyundai for your automotive needs.  We appreciate the rating and nice comments.  It is our goal to always provide 5-Star Service and welcome any suggestions to earn a 5-Star rating during future visits.  We are eager and look forward to assisting you again.

John Morris
Service Manager
Employees worked with

EC
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Emmie C.
Oxford, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy
As always very pleased with service team
Recommended
JOHN V M. from Superior Hyundai responded on 04/22/2020 07:21 AM

As always, we are happy when our guest are happy.  Thank you for saying so and the great rating.  We are at your service when you need and look forward to assisting you again.

John Morris
Service Manager
Employees worked with
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