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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / TYLER B CHATTERTON
TC

TYLER B CHATTERTON

Assistant Service Manager
Murdock Hyundai Lindon
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(154 reviews)
62

Reviews of TYLER B CHATTERTON

Verified Customer
Eagle Mountain, UT
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Inconsistent
I’ve taken my car in twice. The first was right after I bought it so repair something small. They were amazing on that visit. They texted me asking if I wanted some additional recommended services as well as how important each one was at the time. They were quick and I left very happy.

The second time was for the services they recommended the previous time as well as an oil change. When I told the tech what I wanted, he also recommended a tire rotation. I agreed. A few hours later they call saying my car is ready. Once I pick it up, I notice it’s driving a bit rougher. I didn’t have time to talk to them that night, so the next morning, I call my dad. Within 5 minutes, he tells me my tires are worn down to the treads.
Nobody said anything even though they aired up and rotated all my tires. If someone had told me during my visit that I needed new tires, I probably would have bought them on the spot.
They’re great if you already know what your car needs. If you don’t then it’s gonna be hit and miss.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/17/2019 12:25 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RN
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Richard N.
Springville, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Murdock took care of my car issue no problem, which wasn't an easy fix.
With cars being more and more complicated with sophisticated electronics anymore, it's hard to pinpoint issues in a car when they arise. Murdock was able to find the problem and correct it quickly. I was impressed.
The service alley was a bit confusing. We weren't sure where we were suppose to park and who we were suppose to talk to. We even got passed on to different people where I think even they were confused at times. When trying to explain our concerns, the technician was interrupted by other techs and even dragged off once to do something else. Kind of annoying.
All in all it worked out and they took care of us just fine. Everyone was pleasant, nice, and helpful despite the confusion.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2019 07:18 PM

Dear Richard,

Thanks for taking the time to give us a review. We do our best each day to make every guest's visit a 5 Star experience. We are sorry about the confusion and hope to do better for you in the future. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
CT
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Cornell T.
Provo, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
FRIENDLY, UNDERSTANDABLE OF CONCERNS and willing to listen to you
I had s fuel Gage that was stuck. You provided a ride for me to my home and the ride brought me back the next day to get my car. your staff seems to really care about your customers. thank you again. i plan on upgrading my car in a few years.
Your prices seem to me to be more than fair.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/07/2019 11:54 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
SG
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Stanley G.
Santaquin, UT
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change was a snap
took my car in for oil change without and appointment. staff was friendly and service was good. took just over an hour but waiting room area was great.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:47 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Springville, UT
2009 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Murdock Hyundai Lindon does it right
I've had my Hyundai vehicles for about 7 years. I have an Elantra and a Veracruz. They have always worked with me on repairs. They give me a list of repairs that the vehicles need, and I'm able to schedule them across several months. I always know what needs to be done, and that brings me peace of mind. They communicate well as a shop, and always keep me in the loop.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
NJ
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Nannette J.
Spanish Fork, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast and friendly service
Thank you
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:41 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DJ
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Denis J.
American Fork, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and professional help.
Hyundai has always given us great service and are friendly and timely.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:43 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Heber City, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, Fast, and service was done right
Yes I would recommend Murdock Hyundai in Lindon
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Heber City, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Oil change was fast. 45 minutes
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/27/2019 06:22 PM

Dear Guest,
Thank you so much for taking the time to respond to our survey!  We're glad to hear that you had a postive and efficient visit to the dealership!  We hope to help you out again in the future.
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Orem, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They always take care of me!
Love Murdock Hyundai of Lindon!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/27/2019 06:25 PM

Dear Guest,
Thank you for taking the time to respond to our service survey!  We're so happy to hear that you have had good experiences with us in the past, and that your last visit was positive as well.  We look forward to providing service for you and your vehicle again someday!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
WD
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William D.
Orem, UT
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service was good.
Service was good and fast.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:08 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Mapleton, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pleasant wait!
Very pleasant and curtious. Told me about how long it would take. They were very close to the time they said it would take. Nice place to wait.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/21/2019 07:25 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Provo, UT
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
? smiley
Smile
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:34 PM

Dear Guest,
Thanks for taking the time to respond to our survey!  We're glad to hear that you had a good experience at your last visit, but we look forward to doing an even better job for you, should you choose to return.  We greatly value your business and your feedback!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
American Fork, UT
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer!
Anxious to be helpful without being pushy! Tricky, but they did it!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:38 PM

Dear Guest,
We appreciate you taking the time to fill out our survey!  We're so glad to hear that we were able to help out with your vehicle, and that Tyler took good care of you.  We hope to provide more five star service for you in the future!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
BR
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Brian R.
Pleasant Grove, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
Great service in a timely manner.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:42 PM

Hi Brian,
We're so happy to hear that we were able to provide quick and efficient service for you and your vehicle.  We hope to be able to help out again someday!  Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JD
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John D.
Nephi, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent service
service man very friendly, helpful, work completed well ahead of time
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:43 PM

Hi John,
We so appreciate you taking the time to fill out our survey.  We're glad to hear that your visit was quick and satisfactory.  We look forward to helping out with your vehicle again!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
LR
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Lloyd R.
Manti, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love my Hyundai Tucson
Love how friendly Murdock Hyundai is. They do an awesome job with customer service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/07/2019 05:49 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Provo, UT
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fine
Nothing bad. Nothing spectacular. The servicing was completed satisfactorily.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/07/2019 05:51 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DB
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Darren B.
Spanish Fork, UT
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Agent
Tyler was fantastic service agent at the Lindon dealership. Nice young man who went out of his way to keep me informed.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/05/2019 01:01 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DD
gravatar
Dana D.
Springville, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
awesome people/awesome staff/awesome car
The people are so attentive. Very comfortable waiting area, and of course the popcorn and free drinks are a bonus!! Very friendly staff. Awesome!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 06:12 PM

Hi Dana,
Thanks for your five star response to our survey!  We're glad to hear that you had a comfortable and delicious visit to the dealership.  We look foward to providing more great service for you at your next visit!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
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