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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

DM
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Diante M.
Tacoma, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Keith is the best
I go to Keith for service and he makes it quick, easy and makes everything understandable.
Employees worked with
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TREVINE KEITH FERNANDO
WG
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William G.
Roy, WA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Center
We were completely satisfied with our recent service at the service center at Larson Hyundai. The service technician was friendly, and helpful. Our car was completed shortly prior to the time we were told it would be ready. We were pleased that we got a military discount. Afterwards a sales person helped me with a couple of questions I had about connecting the car to blue tooth and google maps. Thank you.
Debbie
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2022 Hyundai Santa Cruz
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Santa Cruz
Overall adequate service.
Just not to the level of Titus will Toyota.
DANA D. from Larson Hyundai responded on 01/22/2022 01:46 PM

Hi Steven, 

Thank you for your feedback! We are always looking for ways to improve our services. Is there anything that we could have done to give you a five-star experience?

I would love the opportunity to make things right! Please give me a call at (253) 474-0621 to talk further. 

I look forward to speaking with you!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Joint Base Lewis Mc Chord, WA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service !
So far I have had positive interactions with the staff and great service in regard to my vehicle .
Employees worked with
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TREVINE KEITH FERNANDO
LR
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Lenard R.
Tacoma, WA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance
Very professional, fast and efficient.
Employees worked with
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TREVINE KEITH FERNANDO
MN
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Michael N.
Tacoma, WA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good
good
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service was fast and helpful
Went in to get recall and service done, Service Advisor Keith Fernando was very nice helpful and fast.
Employees worked with
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TREVINE KEITH FERNANDO
AR
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Ashlee R.
Puyallup, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Bringing my daughter….
I had to come in for a Friday oil change, I was worried about bringing my daughter. But she got to play with some toys and have a little snack at check in. And then Keith showed us to the waiting room where there was already a woman waiting and politely asked her if we could change the channel so that my daughter could watch cartoons. It made for a much better waiting time with my daughter. And I truly appreciated it and everyone who helped us.
Employees worked with
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TREVINE KEITH FERNANDO
DA
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Danielle A.
Longbranch, WA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service! Thank you, Keith!
Could not have had a better experience. Keith helped me through a very difficult time with my vehicle, and made the process absolutely seamless. He was attentive, kind, helpful, and very understanding of how disruptive my situation with my vehicle was. He kept us informed of the status, and when my car was ready for pick up after having a new engine installed, he walked me through all the details, what to expect, how to treat the new engine, etc. Insisted if I had any issues to immediately call him so whatever the issue was could be resolved. I cannot describe to you how comfortable, safe and secure he made me feel after receiving my car back. I will continue to take my vehicle for maintenance to Larson from here on out, and also for any purchases in the future. Could not have been happier with my treatment. Keith definitely puts customers first!
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
5 star rating‼️
I like the service. I was given the option of rotating my tires which I took. I paid to have it done where I was I could’ve had it done for free at the tire dealership. That’s the only thing I didn’t care for other than that everything is top notch. Thank you very much I would write this a five star company.
Employees worked with
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TREVINE KEITH FERNANDO
SJ
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Scott J.
Olympia, WA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Keith Fernando is friendly and professional.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good job
Was comfortable relaxed experience
Employees worked with
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TREVINE KEITH FERNANDO
SD
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Susan D.
Bremerton, WA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The Best
Keith is very knowledgeable. He provided explanation regarding my warranty and pre-paid service, giving me options and how each option would affect my car/warranty/any out of pocket costs. He's vey informative and up front. Our appointment time was around the crew's lunch time so he was up front about it taking a little longer for the services to be completed. That was very much appreciated so we didn't just sit there wondering why it was taking so long. Because there was going to be a little down time before the work started he offered to have our car wash, rather than just sitting there waiting to be worked. on. He also came and checked on us in the waiting area.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Service
Concerns quickly resolved
My previous review I had concerns regarding my November car appointment. Larson quickly contacted me in order to correct those issues.
I have been a customer at Larson for a decade, and I have pretty much been very happy with the service there. I am happy with the outcome from my November appointment, and I would still recommend Larson for its good service.
Employees worked with
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TREVINE KEITH FERNANDO
RF
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Robert F.
University Place, WA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Service manager very professional and helpful. Always a good reliable job on our Sonata over the past 10 plus years.
Employees worked with
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TREVINE KEITH FERNANDO
CK
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Cherisse K.
Tacoma, WA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My santa cruz
Did amazing and got it done super quick!
Employees worked with
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TREVINE KEITH FERNANDO
ML
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Matthew L.
Lakewood, WA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Key program and software updates
I had a wonderful experience. They were efficient and worked faster than estimated.
Employees worked with
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TREVINE KEITH FERNANDO
LC
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Lance C.
Tacoma, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quality maintenance check.
Quick and helpful maintenance.
Employees worked with
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TREVINE KEITH FERNANDO
JV
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Jordan V.
Tacoma, WA
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2021
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Predatory dealer
Worst car buying experience. Crazy hidden fees tried to upsell our pre-approved APR. the car had several issues upon delivery it wasn’t clean as it could have been. Sales person did not do their job when asked about new temp tag. Technician improperly diagnosed concerns. Paperwork was done incorrectly causing a branded title. They did however do the right thing and cover the repair cost.
DANA D. from Larson Hyundai responded on 11/11/2021 05:34 PM

Hi Jordan, 

Thank you for your feedback and bringing these issues to our attention. I would love to have you speak with our general manager so that we can make this right for you!

Please give me a call at (253) 474-0621 at your earliest convenience. I look forward to talking with you soon!

Dana Dixon
Larson Hyundai Customer Care
(253) 474-0621

DANA D. from Larson Hyundai responded on 11/27/2021 01:16 PM

Hi Jordan, 

Thankk you for your feedback about your sales experience. I would love to talk with you further. 

Please give me a call at (253) 474-0621
Dana Dixon
Larson Hyundai Customer Care

Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Bremerton, WA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
Category: Service
Great Response
Although our first experience with the service desk was lacking, their response was encouraging. Keith with the service desk called to discuss my initial review. He was very apologetic, even though it was NOT he that had helped nor gave us bad service. I did get to witness Keith's service of other customers and we had wished it was he that was helping us. Keith was very informative, and gave detailed answers to their questions. He seemed to be very knowledgeable and confident in his job. He provided his customers personal service. When his customer's car was ready, he personally came out to the waiting area, discussed things with his customer and walked her back to her car. We got a phone call with "your car is ready" from our service rep. Which, by all means reaches the threshold of acceptable, but after witnessing Keith's customer service skills, we were expecting a little more from our rep. With my interaction with Keith we are happy to try again.
Employees worked with
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TREVINE KEITH FERNANDO
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