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SureCritic / Hyundai Dealer / Larson Hyundai / TREVINE KEITH FERNANDO
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TREVINE KEITH FERNANDO

Larson Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(139 reviews)
74

Reviews of TREVINE KEITH FERNANDO

SJ
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Scott J.
Olympia, WA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Keith Fernando is friendly and professional.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good job
Was comfortable relaxed experience
Employees worked with
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TREVINE KEITH FERNANDO
SD
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Susan D.
Bremerton, WA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The Best
Keith is very knowledgeable. He provided explanation regarding my warranty and pre-paid service, giving me options and how each option would affect my car/warranty/any out of pocket costs. He's vey informative and up front. Our appointment time was around the crew's lunch time so he was up front about it taking a little longer for the services to be completed. That was very much appreciated so we didn't just sit there wondering why it was taking so long. Because there was going to be a little down time before the work started he offered to have our car wash, rather than just sitting there waiting to be worked. on. He also came and checked on us in the waiting area.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Tacoma, WA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customer Verified Customer
10
Category: Service
Concerns quickly resolved
My previous review I had concerns regarding my November car appointment. Larson quickly contacted me in order to correct those issues.
I have been a customer at Larson for a decade, and I have pretty much been very happy with the service there. I am happy with the outcome from my November appointment, and I would still recommend Larson for its good service.
Employees worked with
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TREVINE KEITH FERNANDO
RF
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Robert F.
University Place, WA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Service manager very professional and helpful. Always a good reliable job on our Sonata over the past 10 plus years.
Employees worked with
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TREVINE KEITH FERNANDO
CK
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Cherisse K.
Tacoma, WA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My santa cruz
Did amazing and got it done super quick!
Employees worked with
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TREVINE KEITH FERNANDO
ML
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Matthew L.
Lakewood, WA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Key program and software updates
I had a wonderful experience. They were efficient and worked faster than estimated.
Employees worked with
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TREVINE KEITH FERNANDO
LC
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Lance C.
Tacoma, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality maintenance check.
Quick and helpful maintenance.
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Bremerton, WA
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customer Verified Customer
10
Category: Service
Great Response
Although our first experience with the service desk was lacking, their response was encouraging. Keith with the service desk called to discuss my initial review. He was very apologetic, even though it was NOT he that had helped nor gave us bad service. I did get to witness Keith's service of other customers and we had wished it was he that was helping us. Keith was very informative, and gave detailed answers to their questions. He seemed to be very knowledgeable and confident in his job. He provided his customers personal service. When his customer's car was ready, he personally came out to the waiting area, discussed things with his customer and walked her back to her car. We got a phone call with "your car is ready" from our service rep. Which, by all means reaches the threshold of acceptable, but after witnessing Keith's customer service skills, we were expecting a little more from our rep. With my interaction with Keith we are happy to try again.
Employees worked with
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TREVINE KEITH FERNANDO
JG
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Jared G.
Auburn, WA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
8
Category: Service
Making things right.
While I was very disappointed with my 1st experience to have my car repair under warranty, Keith in your service department has worked very hard to rectify the situation. At this time I am pleased with the service I have recieved to resolve the issues at hand. However nothing has been completed due to parts needing to be ordered and services still need to be provided. I look foward to another survey after the completion of my repairs.
Employees worked with
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TREVINE KEITH FERNANDO
WB
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William B.
Puyallup, WA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai does it again!
Gotta love the friendly family atmosphere you will find at hyundai. Great service and passionate care. Thank you once again hyundai!
Employees worked with
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TREVINE KEITH FERNANDO
KN
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Kyung N.
Gig Harbor, WA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
Friendly service advisor. Appreciated the Lyft ride back and forth from dealership. Quick turnaround.
Employees worked with
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TREVINE KEITH FERNANDO
MF
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Mary F.
Tacoma, WA
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Way to go Keith ??
So far My experience with Hyundai has been great!
Employees worked with
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TREVINE KEITH FERNANDO
NK
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Nam K.
Tacoma, WA
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Amazing experience!
Usually I go and get my car done elsewhere when money is tight. But when I want it done right with no worries I go to Keith at Larson and my worries disappear
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Bremerton, WA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great place to go
They are kind, don’t mind working with you, and honest.
Employees worked with
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TREVINE KEITH FERNANDO
CF
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Cristian F.
Joint Base Lewis Mc Chord, WA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick and friendly service
Staff was very friendly and knowledgeable
Employees worked with
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TREVINE KEITH FERNANDO
Verified Customer
Seattle, WA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Exceptional service
Nice facility and professional staff
Employees worked with
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TREVINE KEITH FERNANDO
MT
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Myron T.
Tacoma, WA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service provider
Service department has always provided me with a great experience.
TERRY B., Service Manager from Larson Hyundai responded on 09/22/2021 03:59 PM

Thank You for your feedback! We are glad that your experience was exceptional. 

Terry Burkhalter Larson Hyundai Service Manager 253-671-6527
Employees worked with
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TREVINE KEITH FERNANDO
MP
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Mark P.
Federal Way, WA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Another terrific servicing
Always more than satisfied with the service I receive from Larson Hyundai
TERRY B., Service Manager from Larson Hyundai responded on 09/22/2021 04:00 PM

Your kind words are much appreciated!!!

Terry Burkhalter Larson Hyundai Service Manager 253-671-6527
Employees worked with
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TREVINE KEITH FERNANDO
DH
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David H.
University Place, WA
2007 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
We give 5 Stars to Keith Fernando!!
Keith may be new to the Northwest and new to Larson but he is clearly committed to doing a good job for Larson and all the customers he cares for! He seems to be a good family man and keeps himself focused on business!
Employees worked with
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TREVINE KEITH FERNANDO
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