Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
avatar

TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

LA
gravatar
Linda A.
Murrieta, CA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
My experience
I spoke with my advisor re: my last visit. I have never had any problems with the Temecula dealership in the past. My issue with my last visit was resolved. Travis my advisor went out of his way to be helpful. I understand that in all of our lives there are those days that things just don’t go right. I will continue to have my car serviced at the Temecula dealership.
Employees worked with
avatar
TRAVIS KUHN
LA
gravatar
Linda A.
Murrieta, CA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
My experience
I spoke with my advisor re: my last visit. I have never had any problems with the Temecula dealership in the past. My issue with my last visit was resolved. Travis my advisor went out of his way to be helpful. I understand that in all of our lives there are those days that things just don’t go right. I will continue to have my car serviced at the Temecula dealership.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
Service Type: Maintenance
8
Category: Service
Waited three hours for oil change
I had a 12:00 pm appointment. I arrived at around 11 :40. I was told I only needed an oil change. And I would be out pretty quickly. No one ever came to the waiting area to keep me updated. Finally I went to the service area and asked them what was taking so long. I had dropped my husband of. About a mile away he was calling me and he was verbally in happy. I had to hear his angry message. I asked the service people how much longer and I had to wait another 30 minutes after being told it would be 10 minutes. What makes it worse is my husband was waiting outside in 105 degree weather. All in all a bad day. But I must say that Trevor tried to help me out and offered my next two oil changes for free.
Travis K., Service Advisor from Temecula Hyundai responded on 09/16/2021 11:17 AM

Thank you for the honest response.  Thank you for taking the time to talk with me on the phone today and giving me a second change as your service advisor and coming into our dealer for service.  see you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
avatar
TRAVIS KUHN
MP
gravatar
Michael P.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
120,000 miles service
My car was serviced and returned in a short period of time. Customer Service I received at Temecula Hyundai was OUTSTANDING. I have dealt with Carlos and he has always taken very good care of me and the service department has always done quality work on both of my cars.
CARLOS V., Service Manager from Temecula Hyundai responded on 09/02/2021 11:20 AM

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
DB
gravatar
Duane B.
Temecula, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service Department
Most of my maintenance has been done at this dealer, always completed to my satisfaction.
CARLOS V., Service Manager from Temecula Hyundai responded on 09/02/2021 11:02 AM

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
DS
gravatar
Denise S.
CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service as usual!
I’ve been coming to the Temecula Hyundai service facility for the past 6 years. The technicians and quality of service and professionalism has continuously been to my expectations. No pressure at all from staff.
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2021 08:42 AM

Thank you for taking the time to fill put our survey. We appreciate you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Menifee, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service personnel.
Service personnel were very friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 01:35 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
DG
gravatar
David G.
Hemet, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What a service depart should strive to be
Travis and the service team at Hyundai have taken care of my 2013 Sonata for over a year now and I couldn't be happier with their outstanding professionalism, respect and friendly attitudes all around. I'm happier with my Hyundai than Ibever expected to be and Temecula Hyundai helps me keep it that way. Thanks!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 09:10 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JK
gravatar
Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service Departure
Travis did it again. He was able to get me in and out without any hick ups. The whole staff was friendly and understanding.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 09:09 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Corona, CA
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
No comment
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 07/22/2021 01:33 PM

I am so sorry we didn't meet nor exceed your expectation. Please call me at your earliest convenience to see waht we can be done to resolve this.
Please accept our apology and we look forward to speaking to you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Amanda S. from Temecula Hyundai responded on 07/23/2021 08:32 AM

Thank you for coming into Temecula Hyundai for your maintenance.  We truly apologize for the inconvenience on your last service.  We will reach out too you and try to do our best to resolve any issues that occured last service.  Thank you for your time and have a wonderful day!

Employees worked with
avatar
TRAVIS KUHN
MP
gravatar
Michael P.
Menifee, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Service department were awesome
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/14/2021 10:23 AM

Thank you so much for the great 5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appointment scheduling could improve
Best to make appointment by phone. Online is confusing and unreliable.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/07/2021 02:20 PM

I am so very sorry to hear about the difficult time you had making a on-line appointment. I have forwarded the survey to my I.T team so they can see if anything can be done with the on-line appointment system. Thank you for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JF
gravatar
John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Not Recommended
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Service
Acceptable Service.
Everything was performed as expected.
Recommended
Employees worked with
avatar
TRAVIS KUHN
JT
gravatar
Jerry T.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff is generally friendly and helpful
Honesty , Integrity , and honoring their product will be a continued success business model for Hyundai . Do not change, just keep creating and inventing vehicles that are price friendly and solid.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2021 04:45 PM

Thank you for taking the time to fill out the survey. I will be in touch to see what we could have done better to earn us a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JF
gravatar
John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2021
Service Type: Repair
Category: Service
Hyundai bureaucratic B.s.
Not so much on the dealership but I tried to email hyundai for a campaign reimbursement and the email was rejected because my email wasnt on the approved list to send to that email…. i called the hyundai service desk and they couldn’t help me with much… everytime i look up my case number, it says it is nonexistent. At almost every turn I make, there is something blocking my path. Hyundai ownership is fine if you only plan on owning it for 2-3yrs max. After that, you will need to be replacing catalytic converters, motors, and transmissions because their engines create a ton of soot which clings on to internal parts which then creates hazardous conditions… their attempts to make it right and reimburse are a joke…
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2021 04:42 PM

Mr Flores, 

       I am so very sorry to hear about the experience you have had with Hyundai and on your last service. I have tried to contact via telephone to see if you have a free moment to chat about your last service with us. Please feel free to contact me at your convenience when you have a free moment. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. from Temecula Hyundai responded on 06/25/2021 12:05 PM

Thank you Mr. Flores for giving me the time today and communicating the issues. We will be in contact.  Thank you!

Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Unexpected service
My check engine light came on while in rush hour traffic and I immediately took it Temecula Hyundia service center. They checked it in, got me a rental car and finished my car sale the next day. The level of service provided was top-notch. What could have turned out to be an inconvenient occurrence was handled smoothly and I couldn’t be more grateful for the speed of service and the professional manner it was handled in. Thanks again Temecula Hyundia, the whole team did a superb job. I will definitely recommend them and be back in the future.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
PD
gravatar
Patrica D.
Sun City, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Comfort and cleanliness
Shared with Mr Travis Kuhn, my disappointment with the workings of my 2010 Genesis, purchased 2016 with 60,000 mileage. I have received two (2) Smog Failure testing since ownership forcing me to return to the Dealership for correction. A new Battery was replaced by Dealership causing the WiFi/Bluetooth service to Fail...again repair not made to correct the problem. I would recommend your Service Dept to a friend with Caution.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
AC Compressor Replacement
Provided a cost saving option and completed the repair quicker than quoted. Works like new.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:07 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customer Verified Customer
Category: Service
Acceptable Service.
Everything was performed as expected.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/01/2021
Service Type: Maintenance
Category: Service
Acceptable Service
Everything was performed as expected.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2021 01:28 PM

Thank you for the feedback. We will be in touch to see what we could have done better on your last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. from Temecula Hyundai responded on 06/25/2021 10:37 AM

Mr. Scheire.  Thank you very much for spending your valued time with me on the phone. Thank you for expressing what needed to be fixed that last service. Have a wonderful day. 

Employees worked with
avatar
TRAVIS KUHN
JK
gravatar
Jeffery K.
Fallbrook, CA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customer Verified Customer
Category: Service
Customer Service
Travis in the service department was totally flexible and was able to adjust to my schedule.
Recommended
Employees worked with
avatar
TRAVIS KUHN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.