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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

TC
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Tracy C.
Temecula, CA
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Category: Service
Rectifying bad service
After a bad experience at this dealership I am happy to say that I was contacted by the Service Manager who has proactively moved to resolve my issues. While I am still waiting for my car to be repaired, I have a courtesy car and they are working on get all of my concerns resolved. So far so good - hope the good service continues!!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2020
Service Type: Repair
Category: Service
Worst dealership in Temecula for service
I have brought my car into this dealership 4 times for the same issue and the issue has still not been resolved. I have paid out over $6000 over this period and every time it’s something else that is causing the problem. To say they are useless is an understatement.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2020 10:17 AM

Tracy, I am so sorry to hear about the last couple services with us. I will be back in town tomorrow and I will reach out to you and see what I can do to fix your concern. I know you have been a long time customer and I would like to do anything in my power to fix this on one last visit. Thank you for your business for the last couple of years and I hope we can fix this and make it right. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
JM
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Juya M.
Menifee, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
warrenty work
I brought in our Elantra for a check up before the 100000 mile mark. Our dealer ran a full diagnostic on the car and made a few recommendations for no charge.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/03/2020 12:10 PM

Thank you form coming in to see us. We appreciate the great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
KL
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Karen L.
Menifee, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I took my car in for an oil change and an air filter replacement.. I was out in just a little over an hour, which made me very happy.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/31/2020 07:20 AM

Thank you for coming in to see us and taking care of the 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
Verified Customer
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
replaced problem dual clutch transmission
Travis did a great job getting the test evaluation on the vehicle done, getting approval for replacing transmission, scheduling the work and getting the work done. Aaron did a great job on the installation. All of the above in a timely manner. Vehicle now performs better than it did when new.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/31/2020 07:19 AM

Thank you for coming in to see us and taking care of the 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
EW
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Ethel W.
Lemon Grove, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Ms
I received excellent professional service throughout my visit.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/28/2020 09:03 AM

Thank you for taking the time to fill out the survey and taking care of a great 5 star review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
Verified Customer
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/A
n/a
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/21/2020 08:16 AM

Thank you for the great 5 star review. We appreciate you as a customer. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
JD
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Jessica D.
Sun City, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Brought our car in for a recall. Found out it also had other issues. Travis helped us the entire time. He was awesome, attentive, and individualized. I couldn’t have asked for better customer service. Our car was returned clean. They provided a Lyft to and from the dealership which was very helpful! Made the drop off and pick up so much easier.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/17/2020 08:37 AM

Thank you got the great review. I hope you have a great weekend. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
BG
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Barbara G.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
My engine was completed in 2 weeks I thought it would take longer. Happy with the outcome!?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/10/2020 01:17 PM

Thank you for the great response to our survey. We appreciate your business. I am glad that we took care of the engine replacement in such a short time. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
TW
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Ted W.
Escondido, CA
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PEOPLE
PROMPT, EFFICIENT AND COURTEOUS WORKERS
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/09/2020 07:07 AM

Thank you for the great 5 star review. We appreciate your business.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Excellent professionl and friendly serivce
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/08/2020 08:53 AM

Thank you for the 5 star review. Hope you have a great day. Happy New year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Consistent amazing service especially our advisor. We commend his excellent customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/02/2020 07:28 AM

Thank you for a 5 star review. Hope you have a great New Years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
LM
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Lori M.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Department!
I am always well taken care of. Carlos, Travis and the service staff always keep you informed, and do what they say. James in the sales department make sure to check in when he sees me, to see if I am ready for a new car. It's feels good when a business recognizes you, and treats you like family ?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/02/2020 07:27 AM

Thank you for a 5 star review. Hope you have a great New Years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Very good but there is room for improvement
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2019 08:28 AM

Thank you for the review. Please let me know what we could do better on your next visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
MC
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Michael C.
Hemet, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Standing behind their recall
I'm happy to report that they stood behind there recall obligations
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2019 08:27 AM

Thank you for the great 5 star review. We appreciate the positive review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Sun City, CA
2010 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smog Testing Service
This dealership is truly a classy operation, but lacks the honesty about certain features of it's product...battery to radio*phone & computer monitor systems. My 2010 Genesis was purchased in March 2016 and serviced by Temecula Hyundai. Dec. 2017 a smog test was requested by DMV. Battery service was performed Sept. 2017 and my hands free phone feature was no longer responsive and the computer monitor system was also affected. My Smog Test failed in 2017 & 2019, ask why? I couldn't get an honest answer as to why the computer monitor system could not be corrected by the dealership..to this day I still have no reasonable explanation.
Not Recommended
Employees worked with
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TRAVIS KUHN
MR
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Michael R.
Temecula, CA
2012 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your staff has always been superb.
You have a very caring and competent staff.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/11/2019 05:19 PM

Thank you for coming in to see us and having your vehicle serviced with us. We appreciate your business. I hope you have a great holiday.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
LG
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Lisa G.
Lake Elsinore, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Dept!
As always I received 5 star treatment from the service department! Grateful every time I come in that I chose Temecula Hyundai
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/11/2019 05:14 PM

Thank you for coming in to see us and having your vehicle serviced with us. We appreciate your business. I hope you have a great holiday.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
VT
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Vickki T.
Wildomar, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Closer to home
Friendly and courteous.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/11/2019 04:59 PM

Thank you for the great review. We appreciate your business and hope you have a great holiday. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JB
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Jeremy B.
Lake Elsinore, CA
2019 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
100% satisfied
I have nothing but great things to say about Temecula Hyundai. Paul in parts at Travis in service have always been the best....
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/04/2019 07:56 AM

Thank you for the review. We appreciate your business. Happy holidays. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
LP
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Lee P.
Homer, AK
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased with communications
I scheduled my repair and received numerous reminders of when I had my appointment. Upon arrival check in was timely and I received a call telling me what needed to be done and an estimate of time for completion. Job was completed within estimated time. Repair was timely and efficient.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/04/2019 07:55 AM

Thank you for the review. We appreciate your business. Happy holidays. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
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