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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

Verified Customer
Corona, CA
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
No comment
Not Recommended
Charles S N., Director of Operations from Temecula Hyundai responded on 07/22/2021 01:33 PM

I am so sorry we didn't meet nor exceed your expectation. Please call me at your earliest convenience to see waht we can be done to resolve this.
Please accept our apology and we look forward to speaking to you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Amanda S. from Temecula Hyundai responded on 07/23/2021 08:32 AM

Thank you for coming into Temecula Hyundai for your maintenance.  We truly apologize for the inconvenience on your last service.  We will reach out too you and try to do our best to resolve any issues that occured last service.  Thank you for your time and have a wonderful day!

Employees worked with
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TRAVIS KUHN
JF
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John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Not Recommended
Employees worked with
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TRAVIS KUHN
JF
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John F.
Oceanside, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Outstanding Service from Travis, Service Advisor
If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2021
Service Type: Repair
Category: Service
Hyundai bureaucratic B.s.
Not so much on the dealership but I tried to email hyundai for a campaign reimbursement and the email was rejected because my email wasnt on the approved list to send to that email…. i called the hyundai service desk and they couldn’t help me with much… everytime i look up my case number, it says it is nonexistent. At almost every turn I make, there is something blocking my path. Hyundai ownership is fine if you only plan on owning it for 2-3yrs max. After that, you will need to be replacing catalytic converters, motors, and transmissions because their engines create a ton of soot which clings on to internal parts which then creates hazardous conditions… their attempts to make it right and reimburse are a joke…
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2021 04:42 PM

Mr Flores, 

       I am so very sorry to hear about the experience you have had with Hyundai and on your last service. I have tried to contact via telephone to see if you have a free moment to chat about your last service with us. Please feel free to contact me at your convenience when you have a free moment. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Amanda S. from Temecula Hyundai responded on 06/25/2021 12:05 PM

Thank you Mr. Flores for giving me the time today and communicating the issues. We will be in contact.  Thank you!

Employees worked with
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TRAVIS KUHN
MM
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Michael M.
Winchester, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Service
Ensuring Satisfaction
This is a dealership that is making sure things go correctly. They hear you out and provide good solutions.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/05/2021
Service Type: Maintenance
Category: Service
Good vehicle, paucity of service appointments available
Hyundai is a good vehicle, but regrettably this area needs more service appointments and be perhaps a alternative service facility. When vehicles need service, being told to wait two weeks is unacceptable.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2021 08:48 AM

I am very sorry for the time taken to get an appointment with our department. We will be in touch to see what we can do for you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Travis K., Service Advisor from Temecula Hyundai responded on 05/06/2021 10:53 AM

THANK YOU FOR THE HONEST REVIEW.  SEE YOU NEXT VISIT! EMAIL ME IF YOU NEED ANYTHING. 

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
AE
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Alex E.
Wildomar, CA
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Service
Above and beyond.
This dealership goes above and beyond. I had a little issue but Travis got a hold of me and resolve my problem and went above and beyond my expectations. I highly recommend them and always fill out the survey. Because if you express your feelings they will not know of your problem. Thank you Guys
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2021
Service Type: Repair
Category: Service
Car wash no bueno
Very very disappointed with worker who does car wash. Also someone should inspect the car before it’s given to the customer. They should trust but verify the work
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/05/2021 06:36 PM

8 am so very sorry for the concerns you had with us on your last visit. I know Travis got in touch with you to correct the issues at hand. Thank you for your feedback and we appreciate all the feedback you have given us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
KB
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Kathern B.
Temecula, CA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customerVerified Customer
Category: Service
They take the time to talk.
They went over and explained everything with me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2021
Service Type: Maintenance
Category: Service
Had to pay $370.00 but still have the sensor issue.
Please work on the sensors you use when building the new Hyundai’s.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2021 05:19 PM

I am so sorry to hear that you are still having a concern with your vehicle. Would you like to set up an appointment and have us take a look at the sensors again? I would like to spend some time to see if we can resolve your concern. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
MM
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Martin M.
Mc Callsburg, IA
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
If you got the time.
Did a great job with oil change, washed and vacuumed. It took an hour and a half.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/28/2020 11:24 AM

Thank you for coming in to see us and giving us feedback on your last service. I have attempted to reach you via telephone and was not successful. Please feel free to call me back at your convenience. I would like to go over your visit with you. Thank you for your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mediocre service facility
Service looks like a dump with facility comparable to a run down mom and pops shop.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/22/2020 01:14 PM

Thank you for taking the time to speak with me today. Please feel freed to contact me in the fuutre to see if we can correct the wind noise issue. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
TC
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Tracy C.
Temecula, CA
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Category: Service
Rectifying bad service
After a bad experience at this dealership I am happy to say that I was contacted by the Service Manager who has proactively moved to resolve my issues. While I am still waiting for my car to be repaired, I have a courtesy car and they are working on get all of my concerns resolved. So far so good - hope the good service continues!!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2020
Service Type: Repair
Category: Service
Worst dealership in Temecula for service
I have brought my car into this dealership 4 times for the same issue and the issue has still not been resolved. I have paid out over $6000 over this period and every time it’s something else that is causing the problem. To say they are useless is an understatement.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2020 10:17 AM

Tracy, I am so sorry to hear about the last couple services with us. I will be back in town tomorrow and I will reach out to you and see what I can do to fix your concern. I know you have been a long time customer and I would like to do anything in my power to fix this on one last visit. Thank you for your business for the last couple of years and I hope we can fix this and make it right. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Sun City, CA
2010 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smog Testing Service
This dealership is truly a classy operation, but lacks the honesty about certain features of it's product...battery to radio*phone & computer monitor systems. My 2010 Genesis was purchased in March 2016 and serviced by Temecula Hyundai. Dec. 2017 a smog test was requested by DMV. Battery service was performed Sept. 2017 and my hands free phone feature was no longer responsive and the computer monitor system was also affected. My Smog Test failed in 2017 & 2019, ask why? I couldn't get an honest answer as to why the computer monitor system could not be corrected by the dealership..to this day I still have no reasonable explanation.
Not Recommended
Employees worked with
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TRAVIS KUHN
JP
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Joanne P.
Lake Elsinore, CA
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor maintenance
Did not complete brake work
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/17/2019 10:05 AM

Thank you for the feedback. I will be looking into the last service and see what may have happened on the brake inspection. I will be in contact with you shortly to resolve the concern with the brakes. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Lake Elsinore, CA
2013 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
only Hyundai dealer in the area
this is the only reason I go here. Next dealer is over 30 miles away
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/07/2019 08:11 AM

I am very sorry that the update on the GPS did not meet your standards. We as Temecula Hyundai are not the ones responsible for adding or taking things away from the updates performed. I also am sorry that the amenities are not up to par compared to Chevy next door. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2014 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Guests/customers want to be feel that they are being taken care of, not that they are one of many and come in a pecking order of importance, but to be fair all the mechanical issues were dealt with expediently and the car came back cleaner than when it went in.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/13/2019 07:27 AM

I am very sorry for the inconvenience. I will be having a conversation with our employee about the situation that occurred. I would like to extend my apologies. Please feel free to let me know if I can help with anything in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Hemet, CA
2013 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hmmmm
The jury is out until my second trip for the same diagnostic code in Less than a week. Wish the prompt didn’t come up to make a review quite yet. Not sure whether I recommend or not at this point but there is no choice not to answer
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/02/2019 04:57 PM

I am so very sorry for the inconvenience that has occurred with the check engine light coming back on. I have left a message and would like to chat on what we can do to assist  in this situation. I will try back again on Monday to see if we can help you out. Thank you for your time and I hope to speak to you soon.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Aguanga, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
TAKES TOO LONG FOR SIMPLE SERVICE
IT TOOK ALMOST 2 HOURS FOR AN OIL CHANGE AND TIRE ROTATION. (THERE WAS A RECALL FIX PERFORMED THAT TOOK 15 MIN). THAT IS TOO LONG FOR SIMPLE SERVICE CONSIDERING I HAD AN APPOINTMENT.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2018 10:29 AM

Thank you so very much for the great response to the survey. We are happy to have you as a customer of Temecula Hyundai. I am so very sorry that it took so long for the oil change service. I hope that your next visit is quick and easy. If I can assist you with anything in the future please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
OG
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Olga G.
Aguanga, CA
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
This experience was horrible
Look at previous statement.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/31/2018 12:54 PM

I am very sorry for the issues on your last visit. We will contact you soon to see what we can do to make up for the service visit. 

Employees worked with
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TRAVIS KUHN
Verified Customer
Temecula, CA
2017 Hyundai Ioniq Elec
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok place
Coffee is horrible there are no snacks and wait time is long
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2018 05:59 PM

Thank you so much for the returned survey. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Vehicle Service Rep & Maintenance Experience
The service rep called me as promised and let me know exactly what service was needed and recommended for my vehicle.
I had all questions answered that I had. I was also able to pick-up my vehicle at the end of the day as promised. Travis went overboard to make sure my service visit was an excellent experience with "NO" pressure. That's the way I like it!
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/17/2018 07:06 AM

Thank you for the great response. We appreciate you as a customer. We will let Travis know to keep up the good work. Thank you for all the kind words. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
MM
gravatar
Marc M.
Wildomar, CA
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I've had better service in the past
If you are going to offer the ability to make appointments then you need the staff to complete the service in the time customers appointments are made.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/01/2018 07:41 AM

I would like to apologize for the time taken on your last service. We will definitely try and be more attentive to your time in the future and get your vehicle in as soon as possible. At times we do get a delay in the vehicle that was being serviced prior to yours and it does take a bit longer to pull your vehicle in. Please let me know what I can do to help in the future. The survey is a direct reflection on Travis and his performance, I hope that we can resolve your concern and that we can have Travis earn a good 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointing
See comments on previous screens...
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/17/2018 11:50 AM

I am so very sorry about the situation with the wash and the delay in time. I have had a conversation with the company that performs washes for us and they are fully aware of the situation and was told they will make sure it doesn't happen again. If there is anything I can do to assist you in the future please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
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