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SureCritic / Hyundai Dealer / St. Charles Hyundai / TYLER RODRIGUEZ
TR

TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(401 reviews)
78

Reviews of TYLER RODRIGUEZ

KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I went in for an oil change and possibly new tires. Yes, it was decided I needed new tires and the Service Tech (sorry I don't remember his name) was very good and said since it was going to take a couple of hours they gave me a loaner vehicle. He was excellent!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/14/2018 10:19 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
ER
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Elizabeth R.
Saint Louis, MO
2016 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hours of service posted are not accurate
I dont know what time the service department closes on Thursday nights, but its definitely before 6pm. I called prior to coming in and the service tech said I could drop off my vehicle and pick up a loaner as long as I was there before 6pm. I showed up before 6pm and everyone was leaving. The employee stated I couldn't be helped since the cashier had already left for the day and everything was shut down. I confirmed with him that they closed at 6. He said yes, but there was nothing he could do. I left without any assistance or apology. I will no longer be a Hyundai customer.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/16/2018 03:28 PM

I appologize for the problems you had with not being able to check out the rental car at the end of the day. You are correct we are open till 6pm on Tuesdays and Thursdays. We have extended hours on Mondays, Wednesdays and Fridays if that helps in the future.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
HT
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Harris T.
St. Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and cost are great
Great place to do business
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/12/2018 01:47 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BP
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Bobbie P.
Saint Charles, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You guys are great
Everything
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/12/2018 01:47 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SF
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Stephanie F.
Marthasville, MO
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
It took several minutes from the time I was notified that my vehicle was finished until the time I finished paying and got out to my car. It was raining and for whatever reason my passenger side front window had been opened and was left down after it was parked outside. Needless to say I had to go back inside to have someone come out and dry everything off. While the service employee was very apologetic I am not sure why the window was down in the first place. I don't feel there was a need to have the window down in the first place.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/12/2018 01:48 PM

Thank you for the survey I do apologize for the window being down and your belongings getting wet. We do appreciate your business with us here at St. Charles Hyundai. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JE
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John E.
Marthasville, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly, quality and fast service!
Great people, great service, great vehicles!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 11:59 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
TM
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Tyler M.
Manchester, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was quick, friendly and affordable
Service was quick, friendly and affordable
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:17 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Wright City, MO
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The person who accepts your money is rude!
RUDE CASHIER!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:16 AM

Thank you for the survey and we apologize for the inconvenience you experienced while getting your vehicle serviced. I will be in touch shortly and we appreciate your business with us here at St. Charles Hyundai. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
RM
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Rosanne M.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another great visit to the Saint Charles Hyundai Service Department
I have only had one bad visit to the Hyundai Service department. They made it right. I am a repeat customer and will continue to be one.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:17 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
TP
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Tristan P.
Saint Peters, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Technicians do a great job.
Great service for both me and the vehicle.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/06/2018 01:58 PM

Thanks for the great feedback about our Express Service Team! We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JS
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Jamye S.
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keep Coming Back
The service department at St. Charles Hyundai is the reason that I am currently driving my second Hyundai and looking for my third. They are kind, efficient, and professional. I get expert advice without ever feeling like I'm being taken advantage of. They do great work and I can't recommend them highly enough.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/05/2018 12:12 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
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James H.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tires and all wheel alignment
Bob Breck has always been helpful with serviceing our Genesis
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/05/2018 12:13 PM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
SW
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Stacy W.
Dardenne Prairie, MO
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor
My service advisor Tyler Rodriguez was very helpful and went out of his way to make sure I was taken care of. If all of your advisors are this helpful, all your customers will be satisfied.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/31/2018 10:44 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
RJ
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Randy J.
Florissant, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
The dealership has performed above my expectations in service and courtesy towards me as a customer!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/31/2018 10:44 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
AS
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Adam S.
Saint Peters, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Everything was great. Only thing is I went in for my free oil change and you always find something to replace to make me pay something lol. My car only has 3600 miles on it so nothing should need replaced but you come up with something and it ends up not free.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/31/2018 10:44 AM

Thanks for the five star survey. We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
HG
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Harold G.
O'Fallon, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Can’t get dates right
When in for an oil change they did a good job but they can’t seem to get my return date right. They have my next oil change date January 2018. They had the wrong date last time too.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/01/2018 06:36 AM

Thanks for the survey. We appreciate your business at St. Charles Hyundai with us and we hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
RR
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Randall R.
Maryland Heights, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy service
Quick and did a good job cleaning the car after.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/30/2018 06:13 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BN
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Bradley N.
Arnold, MO
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not to pleased so far
Hoping future experiences are better
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/27/2018 10:37 AM

Thanks for the survey. We appreciate your business at St. Charles Hyundai with us and we hope to make your future experiences a better one. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DP
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Diane P.
Florissant, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Schedule maintenance
Excellent and quick oil change. Need new air filter to keep maintenance up. Thanks again to the SCA team.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/27/2018 05:36 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy and Efficient
Thanks for always making the experience effortless
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/26/2018 04:59 AM

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
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